Blispay can go to ____

[Creditplz]

Soooo today I had someone charge $821 in Indiana (I'm in SoCal) and I called blispay! The helpful fraud specialist told me "we need you to fax us two forums of ID and a utility bill to verify you and proceed"....... Seriously...


I'm at a loss for words... I can truly say from my experiences with Blispay they are to level with FPB.

[Anonymous]

Officially they do not have to honor fraudelent purchase disputes over the phone. They can require you to physically mail in the dispute documents. With the fraud claim on your account they are likely being cautious...

[NRB525]

Sorry to hear OP, getting fraudulent charges is not fun. I've had a couple of issues over the years, though nothing significant value and all handled by the bank.

You have to look at it from the perspective of the bank. This person is calling in claiming they have an account, and the account has been compromized, and can the bank please put a hold on the account and issue a new card, and please send it to the address I ask you to send it to. In order for the bank to ensure this stream of information is legitimate, let's verify the identity of the person calling us. It's for your own protection.

My experience with Chase has been that they texted me and emailed, and my reply to those inquiries, since they went to known email address and cell phone, were accepted as confirmation that the charges were fraudlent. They then took quick action to shut down the account.

Other text inquiries I have gotten from AMEX and another bank (can't recall if CapOne or Discover) were based on them wanting me to confirm charges were mine. The text confirmation assured them and kept the cards active with no hiccups.

[Coolermaster007]

Nah come on now this is BS you call then about a possible fraud & the 1st thing they tell you is send your id & bills why u still have this card open ?

[azguy13]

This would be exactly what I would expect a bank to do in the event of issuing a new card. I would hope they verify I am who I am. This is like people getting upset that the cashier at the grocery store asks for ID when you hand over the credit card. It's for your protection. 

[wasCB14]

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@azguy13 wrote:

This would be exactly what I would expect a bank to do in the event of issuing a new card. I would hope they verify I am who I am. This is like people getting upset that the cashier at the grocery store asks for ID when you hand over the credit card. It's for your protection. 

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But why wait until then to verify ID and address? If an issuer has concerns, they should just request that stuff as part of the application process. Once someone is an established customer, any fraud should be resolved quickly.

[azguy13]

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@wasCB14 wrote:

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@azguy13 wrote:

This would be exactly what I would expect a bank to do in the event of issuing a new card. I would hope they verify I am who I am. This is like people getting upset that the cashier at the grocery store asks for ID when you hand over the credit card. It's for your protection. 

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But why wait until then to verify ID and address? If an issuer has concerns, they should just request that stuff as part of the application process. Once someone is an established customer, any fraud should be resolved quickly.

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So because they didn't ask for it initially they shouldn't ask for it ever? 

Someone can easily get your SSN and account info and try and request a new card on an active account. This way, they must prove via ID and something like a utility bill that they are who they say they are. Faxing a copy of an ID and utility bill really is not that strenuous and time consuming. 

[Coolermaster007]

Not even Sir. Rest assured you're not resposible for those charges ? Verify you over the phone , shut down the account send a new card Blisplay just like to harass ppl with id & bills even if it's to just denied your application lol

[Coolermaster007]

I cant get access to a fax &/or id , bill for a few days wish me luck ! LOL

[azguy13]

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@Coolermaster007 wrote:
I cant get access to a fax &/or id , bill for a few days wish me luck ! LOL

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You don't have ID or a bill? 

Oh well, OP can always just get it taken care of and then close the account. It doesn't seem like a neccessity at all.