Blispay can go to ____

[kdm31091]

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@azguy13 wrote:

This would be exactly what I would expect a bank to do in the event of issuing a new card. I would hope they verify I am who I am. This is like people getting upset that the cashier at the grocery store asks for ID when you hand over the credit card. It's for your protection. 

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Agree 100%. Sorry, OP, but IMO Blispay is being perfectly reasonable here.

[happypill]

I agree with OP, this process is totally asinine.  It's almost as if they are hoping it will be so much of a hassle to deal with them about a fradulent charge that you'll just go away.  Same strategy used by, for example, cable companies when you try to cancel their service.

I can tell you my experience with some other lenders.  This past weekend I got a text alert about a charge on my Venture card.  It turned out to be fradulent and in about a 5-minute online chat they were able to verify my identity, confirm the fradulent charge, cancel the account and expedite a new card out to me (I just got notice from Fedex that it's being delivered).  The rep emphasized that I they provided zero liability protection.  Took me 5 minutes online total.

Last year, I had a fradulent charge pop up on my Sportsman's Guide card from Comenity.  Someone tried to buy some auto parts in some location not near me.  I got promted to call in (don't recall if it was a text or a voicemail).  I called in, confirmed my identity, confirmed the charge was fradulent and they issued a new card.  I was on the phone for about 5 minutes total if I recall.  They didn't have expedited services for shipping out a new card, but otherwise it was pain and drama free.

In my experience, all of the major lenders (and even Comenity!) have a priority of making things pain-free for their customers if fraud occurs.  They'll cancel the card, address fradulent charges and send out new cards ASAP.  In fact, many lenders use their fraud procedures as a selling point with stuff like zero fraud liability, expedited cards and some even provide emergency cash to their customers.

This Blispay process...yuk.  So glad I don't have their card.  Wouldn't even be interested in sock drawing one based on how they are handling this situation.

[Anonymous]

you guys not this bank has he same service as an American ezoress who can take care of the matters like that

[driftless]

I agree with happypill and the OP that Blispay's policy is unreasonable. How would this play out if the OP were out of the country or otherwise traveling? I expect fraud reports to take just a few minutes once you contact the credit card company. What Blispay is asking for affords them no more protection nor does it help resolve the OP's problem.

[someg33k]

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@Creditplz wrote:
Soooo today I had someone charge $821 in Indiana (I'm in SoCal) and I called blispay! The helpful fraud specialist told me "we need you to fax us two forums of ID and a utility bill to verify you and proceed"....... Seriously...


I'm at a loss for words... I can truly say from my experiences with Blispay they are to level with FPB.

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That situation sucks and I am sure is frustrating. I have dealt with fraud before on other cards and not had to go through that. However they are following a pretty text book protocol in their request for documentation.

Be mad at the dirt bags out there that commit the fraud crimes, and make everything so difficult for us and the banks.

Hope you get that sorted out quickly.

[Creditplz]

Just got a call from their EO or higher up CSR, she told me all the CSR were wrong to require documentation to report fraud and not shut the card off immediately. I also told her that my local gas station i go to every morning was caught with a skimmer... so I sent her the link on the news of it.

[Creditplz]

Just got access to my account and $821 turned into $2400... their "protocol" is flawed

[someg33k]

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@Creditplz wrote:
Just got access to my account and $821 turned into $2400... their "protocol" is flawed

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WOW that sucks. So while they waited for you to get docs to them the fraud dollar amount grew?! 

[Creditplz]

Yeah the charges are "pending" and I have to wait to sign their letter of acknowledgement to get credited back... so my account will report by then

[wasCB14]

The last time my card info was stolen, I got a card-not-present transaction email alert from Chase, took care of everything in a 13-minute call (from my mobile number on record at Chase), and had a replacement arrive about two days later.

That's my idea of good service in the event of fraud.

That said, I have been a customer there for several years.