I called BofA today for a balance transfer question and as I was gonna hang up I asked analyst if I can do product change from the regular amex that I have with the new Cash Rewards Accelerated one that I said I see on their website.. She put me on hold and came back saying yes I can, I specifically asked which one she was referring to as I'm thinking she might think of the previous Accelerated Rewards (Black color) so she had to put me on hold again to check, she came back saying "the silver" one is what were gonna change into, I agreed.. She read a disclosure and said I'll receive the new card within 2 weeks.. I would say that went easy.. I did try once before but half day of calling diff. numbers only to get denied in the end gets you tired too...
& Sometimes, some CSR just doesn't know what your talking about 
Goodluck...
After all that "all went well" story with my conversion the other day, I got an alert from TC that something changed w/ my EX report today.. I checked and found out BofA did an inquiry on my CR today.. I know I did a product change and as the analyst explained, would be softing me for that.. well, they did a hard on my EX.. I immediately called their backdoor # and explained, the guy kept on telling me it can't be as the one they did wouldn't affect my score as if I don't know the difference, I explained I know the difference between a hard and a soft inquiry and that I am in front of my computer looking at my EX report and that it shows as a hard inq.
He stated He would file a dispute with the CRA to remove that inq. saying it takes a month to report so it would be deleted by next month.. I guess it remains to be seen.. I have read alot of stories about inq's being hard to take away.. 
