CAP 1 account combination

[Anonymous]

So because i have been so frustrated of not being able to get my eligible cards to combine, i emailed the CEO of cap one.  I know alot of you will say blah blah blah, not necessary, but you know what-it is.  I see everyone being able to do it, i have 4 cards, and i should be able to do it.  Anyways, after i sent the email, I got a call back 3 hours later.  A very nice lady who said " I apologize", i will take care of this for you.  I will call you back in 2-3 days and worst case scenario, I will just raise your limit on the one card and close the other you want closed.  

So, while i dont encourage the use of the EO.  In this case, for me, it worked.  And i only emailed.  Although she did give me the new number for the EO, which i will not share obviously.  

[Anonymous]

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@Anonymous wrote:

So because i have been so frustrated of not being able to get my eligible cards to combine, i emailed the CEO of cap one.  I know alot of you will say blah blah blah, not necessary, but you know what-it is.  I see everyone being able to do it, i have 4 cards, and i should be able to do it.  Anyways, after i sent the email, I got a call back 3 hours later.  A very nice lady who said " I apologize", i will take care of this for you.  I will call you back in 2-3 days and worst case scenario, I will just raise your limit on the one card and close the other you want closed.  

So, while i dont encourage the use of the EO.  In this case, for me, it worked.  And i only emailed.  Although she did give me the new number for the EO, which i will not share obviously.  

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Sharing is caring.

[ErikaC1]

Good for you! At least she was able to assist. I combined two cards easily but I can see the frustration. 

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@Anonymous wrote:

So because i have been so frustrated of not being able to get my eligible cards to combine, i emailed the CEO of cap one.  I know alot of you will say blah blah blah, not necessary, but you know what-it is.  I see everyone being able to do it, i have 4 cards, and i should be able to do it.  Anyways, after i sent the email, I got a call back 3 hours later.  A very nice lady who said " I apologize", i will take care of this for you.  I will call you back in 2-3 days and worst case scenario, I will just raise your limit on the one card and close the other you want closed.  

So, while i dont encourage the use of the EO.  In this case, for me, it worked.  And i only emailed.  Although she did give me the new number for the EO, which i will not share obviously.  

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[Anonymous]

yes. she was very nice.  immediatley recognized the whole account combining process, and sounded pretty confident she would do it 

[kdm31091]

Right but you more than likely would have gotten the same result with patience as they streamline bugs in the feature.

Nevertheless, glad it worked out.

[baller4life]

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@Anonymous wrote:

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@Anonymous wrote:

So because i have been so frustrated of not being able to get my eligible cards to combine, i emailed the CEO of cap one.  I know alot of you will say blah blah blah, not necessary, but you know what-it is.  I see everyone being able to do it, i have 4 cards, and i should be able to do it.  Anyways, after i sent the email, I got a call back 3 hours later.  A very nice lady who said " I apologize", i will take care of this for you.  I will call you back in 2-3 days and worst case scenario, I will just raise your limit on the one card and close the other you want closed.  

So, while i dont encourage the use of the EO.  In this case, for me, it worked.  And i only emailed.  Although she did give me the new number for the EO, which i will not share obviously.  

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Sharing is caring.

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[Anonymous]

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@kdm31091 wrote:

Right but you more than likely would have gotten the same result with patience as they streamline bugs in the feature.

Nevertheless, glad it worked out.

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I am not a doctor.  patients is over rated 

[Anonymous]

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@Anonymous wrote:

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@kdm31091 wrote:

Right but you more than likely would have gotten the same result with patience as they streamline bugs in the feature.

Nevertheless, glad it worked out.

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I am not a doctor.  patients is over rated 

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Not really. Credit is a marathon, not a race.

[CreditMagic7]

So now that you're done teasing all of us just what is this brand new EO number?

[kdm31091]

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@Anonymous wrote:

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@kdm31091 wrote:

Right but you more than likely would have gotten the same result with patience as they streamline bugs in the feature.

Nevertheless, glad it worked out.

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I am not a doctor.  patients is over rated 

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Patience is not really overrated with credit. It yields better results. Had you been patient, instead of emailing the CEO of a company over a technical error, you likely would have had your issue fixed.

It's really not that big of a deal but it's the kind of EO misuse that apparently will continue even with the email. I guess people want to get the email shut off as well.