Good luck dude! Keep us posted. 
A joke of a CU, this is what I get back this morning: " We are sorry, but we are unable to process your request at this time. Please call our customer service department at (855) 755-6423." I will sit and contemplate my next move I can assure you it will not be making a phone call.
@Anonymous wrote:
@gdale6 wrote:Received my first statement today had purchases of $775 and only earned $6.78 in cashback according to them, this is bull check your statements you may be getting stuffed as well, the reward structure right on the statement is 3% at "Beaver" assoc stores, 2% gas/groceries and 1% on all other purchases. Using their own structure it should have been a mimimum of $7.75, customer service will be getting an earful from me and if they dont want their phones jammed again with angry customers I suggest (if they are listening) that they get their s**t together very quickly.
Were any of the charges made near the end of the cycle? Many cards have some of this issue with bonus processing, e.g. if you meet the CSP qualifying amount too late in the month, although all charges appear on the statement, you do not receive the bonus until the following statement. Wonder whether a similar thing could be true here.
What do the T&Cs say? Often there is language that points will appear with 8 weeks or something, if so they have wiggle room!
+1 this has been the case with Discover cash back for me as well.
Your missing rewards, if the purchases qualified, will probably show up on the next statement.
@gdale6 wrote:A joke of a CU, this is what I get back this morning: " We are sorry, but we are unable to process your request at this time. Please call our customer service department at (855) 755-6423." I will sit and contemplate my next move I can assure you it will not be making a phone call.
@nois wrote:
@Anonymous wrote:
@gdale6 wrote:Received my first statement today had purchases of $775 and only earned $6.78 in cashback according to them, this is bull check your statements you may be getting stuffed as well, the reward structure right on the statement is 3% at "Beaver" assoc stores, 2% gas/groceries and 1% on all other purchases. Using their own structure it should have been a mimimum of $7.75, customer service will be getting an earful from me and if they dont want their phones jammed again with angry customers I suggest (if they are listening) that they get their s**t together very quickly.
Were any of the charges made near the end of the cycle? Many cards have some of this issue with bonus processing, e.g. if you meet the CSP qualifying amount too late in the month, although all charges appear on the statement, you do not receive the bonus until the following statement. Wonder whether a similar thing could be true here.
What do the T&Cs say? Often there is language that points will appear with 8 weeks or something, if so they have wiggle room!
+1 this has been the case with Discover cash back for me as well.
Your missing rewards, if the purchases qualified, will probably show up on the next statement.
I believe this may be the case after examining the statement, 2 charges posted minutes prior to stmt cut, my next move is to wait till next month and see if it credits. I have not had a problem with Discover posting rewards to match the stmt though I have heard of what you say from others in the past. I will at this time give OCCU the benefit of the doubt, now that I know stmt cycle date the card of course will not be used several days prior to its cut so the balance can be paid.