I have a QS1 I obtained in July 2017 with a 3500 cl. In the spirit of good ol fashioned Midwest American greed, for like 5 months straight, I kept hitting the luv button like Moby playing a digital instrument. Nothing! Finally in Dec I called in and asked when I would be available for a cli? Ol girl was like "June 13." I'm like "Fk! I gotta wait 6 months?". So fast forward to June 13th, (mind you, after 6 months of squirming in my chair and looking at a button that someone told me not to touch) I pulled the trigger and got 2000. It was worth the wait. But the credit card companies should maybe consider having some sort of cli progress/countdown bar for impatient knuckleheads like myself. lol.