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Can I fix my dumb mistake with Kay?

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Anonymous
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Can I fix my dumb mistake with Kay?

I've been on the road to fixing my credit and I've had some utilization snags, but other than that things have gone great.  I've had a Kay jewlers card with a 4,000 starting limit. The most I've charged is 40bucks Instead of paying it off, I did monthly payments. I'm 99.9% certain I set up automatic monthly payments for my last payment just so I didn't have to worry about it. I logged in the other night for whatever reason and saw I still had a balance of $22.50. I almost died! It was 2 months late. I paid it immedietely and checked the next morning to make sure it was paid. It was paid alright, but they also closed my account!  I called them up and they said if a payment is more than 60 days late, the account is automatically closed!  No exception. I explained to the rep that I was almost postivie it was set up for automatic payment. She of course said nothing can be done.   So what do you guys think? Do I have to just chalk this up to an idiot error? Or do you think if I push a little harder they can open it up again?  I'm still not 100% certain if I set it up or not so I can't blame them 100%. I'm really shocked they never called me even at 30 days late! 

Message 1 of 5
4 REPLIES 4
Anonymous
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Re: Can I fix my dumb mistake with Kay?

What were your scores when approved? How long was it open for?
Message 2 of 5
Anonymous
Not applicable

Re: Can I fix my dumb mistake with Kay?

I'm not familiar with the Kay Jewelers card. How long have you had this card? What bank is it from? It sounds like you may have to contact the executive office, that might be the only choice. Unfortunately they will probably report it since it's 60 days late. Have you seen anything on your credit report yet? Also I am very surprised that not only did they not call you but they didn't email you either. I don't know if you aren't set up for email or something but I know my company's all email me a couple of days before they take the automatic payments out. If you've been with them for more than a year or so at least they'll be able to see your payment history and you didn't mean to do this especially with such a tiny amount of $22. Good luck!
Message 3 of 5
Anonymous
Not applicable

Re: Can I fix my dumb mistake with Kay?

So far it hasn't hit my credit yet, but it will soon enough. It has only been a few days. I looked over my email and received nothing except advertisments. I even went through phone records to see if I missed something. Oddly enough, the day the payment cleared and when the account was closed I had received a phone call from Sterline Jewlers which is the parent company I belieive.  I've been looking for CEO email or executive support, but no luck just yet. 

Message 4 of 5
_NERD
Established Contributor

Re: Can I fix my dumb mistake with Kay?

Oh no! That blows. I have Kay also.

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Message 5 of 5
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