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Cap 1 CLI logic (or lack thereof, YMMV)

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nma851
Regular Contributor

Cap 1 CLI logic (or lack thereof, YMMV)

Hey all and hope you're doing as well as you can be Smiley Happy

I'm sure there's a similar or even identical topic somewhere but it's relatively comical, in a way, if I don't share this.

We all know Cap 1's so-called "logic" and pretty much anyone who knows their scores support it must go through the EO to get a decent CLI. My time came LOLOL. Been at $8K, rarely use it to begin with, but want the line up there to get the others to follow suit again. That's a story for another day but it never ceases to amaze me how once one goes up, they all start "matching" on exceeding. This will get Discover and Citi up there while demonstrating excellent history.

So I hit the luv button on the Quicksilver siggy and I get $500. Even made the screen bigger looking for the missing Zero Until some document arrived online. It confirmed its just an appeasement increase or a make me feel happy for a minute increase. I think not - not with 2 scores pushing 800 (789 TU/795 EXP) and EFX ever so Slightly north at 804.

Instead of even bothering with overseas, I went straight to the EO and plead my case. The gal couldn't have been any better of a match - something we even discussed in subsequent calls. She shares my irritations and even she, an employee, can't get a decent CLI!

Basically said $500 is a slap in the face with my scores. I asked what is the logic behind this luv button's "logic" to which she replies there isn't evidently. As many as she processes daily, you'd think my company would take the hint. Even says she probably handles more accounts than the "other" reps!! Smiley Happy Smiley Happy Smiley Happy. After the mandatory speale and disclosures, told her $15K is where I need to be. When asked about a counter offer, told her you guys already countered with your $500 so it's a yeah or close it.

It's been less than 24 hours and the line is at $15K. Go figure. Called the rep up and she wasn't even aware yet and we chatted again about cap one's behavior.

Hopefully she will heed my advice and put the word in that we're tired of this - act like a normal CC company, treat the people well that deserve it, work with those who are trying, and maybe we'll start to get some swiping scratches on the card (or dust it off, whichever occurs first). Never ceases to amaze me that sometimes it REALLY does take the right person, right "path of travel" from person-to-person, or the stars to align to get things done & done right!!!

Take care everyone - and if you feel you're profile supports it and you get nowhere taking the main road, there's no harm or shame in uses the expressway in my book! Proof is in the CLI, after all.
BCE: 22.5K; BC-REW: 15K; QSSIG: 15K; CITI: 6K; FREE: 15.5K; DISC-IT: 17K; FCU: 20K; FCU-HELOC: 7.3/45K; AMZ-MC: 6.5K; KAY: 7.4K, LOWES VISA: 22K. FICOS: EX: 829; TU: 812, EQ: 822- 21 OCT 15. (NEVER TO FORGET PRE-MF: 635, 629, & 630 in Oct 2012)
Message 1 of 9
8 REPLIES 8
Membersince2013
Valued Contributor

Re: Cap 1 CLI logic (or lack thereof, YMMV)

Congrats!!!

Arrival+ | Barclaycard Rewards Mastercard | Citi Double Cash | CapOne QS (2) | Citi Diamond P | Freedom | Fidelity Amex | Amex Plat | Old Blue Cash | PRG | SPG | BCP | HHonors Surpass | Cap1 Venture | Discover | CSP | Cap1 Venture1 | BOA CR&TR (2) | Ritz Carlton | Southwest Rapid Rewards | Hyatt (2) | US Airways Mastercard (2) | Wells Fargo Rewards Visa | Marriott Premier (2) |

Fico Scores as of 2/21/15 - EX: total crap, TU: total crap, EQ: total crap
Message 2 of 9
CreditCuriosity
Moderator Emeritus

Re: Cap 1 CLI logic (or lack thereof, YMMV)

Congrats first person that really got what they asked for from Cap1.. I guess the no counter offer might of made them in as most say sure I will take a bone if thown to me.  

 

Congrats on a nice CL.  No need to apply for a new card like they want you to and wreck your AAoA when you have a perfectly good card as it was

Message 3 of 9
nma851
Regular Contributor

Re: Cap 1 CLI logic (or lack thereof, YMMV)


@CreditCuriousity wrote:

Congrats first person that really got what they asked for from Cap1.. I guess the no counter offer might of made them in as most say sure I will take a bone if thown to me.  

 

Congrats on a nice CL.  No need to apply for a new card like they want you to and wreck your AAoA when you have a perfectly good card as it was


Thank you very much Smiley Happy  I suppose it's a "gotta do what you gotta do" situation in this good ol' FICO game.

 

In RE: Apps - This is very true (no need to app).  That is a thing of the past for - well - quite some time.  I'm content with my profiles and more isn't necessarily better.  Killing AAoA is something VERY easily done and takes time to recover EVERY time.  I had to take 2 hits (which dropped me out of the 800s on EXP & TU) to open up Lowes & HD after I bought the house so between the new mortgage & 2 retails reporting, that's all for now!!  

 

I know it will bounce back by the end of summer & be in the 800s again Smiley Happy  

 

You take it easy!!! Smiley Happy

BCE: 22.5K; BC-REW: 15K; QSSIG: 15K; CITI: 6K; FREE: 15.5K; DISC-IT: 17K; FCU: 20K; FCU-HELOC: 7.3/45K; AMZ-MC: 6.5K; KAY: 7.4K, LOWES VISA: 22K. FICOS: EX: 829; TU: 812, EQ: 822- 21 OCT 15. (NEVER TO FORGET PRE-MF: 635, 629, & 630 in Oct 2012)
Message 4 of 9
Anonymous
Not applicable

Re: Cap 1 CLI logic (or lack thereof, YMMV)

good stuff!

Message 5 of 9
MissMoni223
Senior Contributor

Re: Cap 1 CLI logic (or lack thereof, YMMV)

Yeah, this is definitely high on the SUPER COOL meter, CONGRATS!!!
Gardening Until Further Notice
15 Credit Cards (12 Major Banks & 3 Store Cards)
Message 6 of 9
masscredit
Senior Contributor

Re: Cap 1 CLI logic (or lack thereof, YMMV)

Nice increase!  I've wondered what behind the scenes magic goes on during those few seconds after we press the button. Is the computer factoring usage, scores, payment history, current balance ect... or just picking a approved/denied answer and if approved, a random number. I'll be using the button in a few days. 

EQ - 693 / TU - 664 / EX - 675

Capital One Savor - $16000 / Capital One Venture - $13000 / Travel Advantage Visa - $11500 / TD Cash Card - $7500 / Bread Rewards AMEX - $6950 / Apple Card - $6500 / TD Double Up - $5500 / Mercury - $5000 / Ally Master Card - $4300 / DCU Visa - $3000 / Capital One QuickSilver - $500
$79,750
DCU Auto Loan
Message 7 of 9
CreditCuriosity
Moderator Emeritus

Re: Cap 1 CLI logic (or lack thereof, YMMV)


@masscredit wrote:

Nice increase!  I've wondered what behind the scenes magic goes on during those few seconds after we press the button. Is the computer factoring usage, scores, payment history, current balance ect... or just picking a approved/denied answer and if approved, a random number. I'll be using the button in a few days. 


Voodoo magic

Message 8 of 9
nma851
Regular Contributor

Re: Cap 1 CLI logic (or lack thereof, YMMV)


@masscredit wrote:

Nice increase!  I've wondered what behind the scenes magic goes on during those few seconds after we press the button. Is the computer factoring usage, scores, payment history, current balance ect... or just picking a approved/denied answer and if approved, a random number. I'll be using the button in a few days. 


Thanks Mass - about time I didn't have to submit to DNA testing just to get what I earned.  And by earned I mean worked hard to get to basically 800's across the board.  I'd like to always consider ANYONE 775+ to be just as good as an 800+.  Believe me - and there's others who will confirm this I'm positive: once you get up here, an inquiry costs more than a 30-day (exaggerated but making a point).  Opening the Lowe's account cost me 21 points for the INQ but nada for the TL..  

 

That all being said, and kinda concentrating on FICOs for Cap's CLI madness/motives for a second, their computers cannot possibly be factoring the FICOs.  Otherwise, we all wouldn't be here having the EO doing general CSR activities.  Not sure if someone said it in this thread as I'm on he iPhone and cannot scroll properly but the summary was (they) would rather us take 3 HPs, as if we're getting a mortgage with them, and open new accounts.  Then they'll GLADLY give out a high CL.  This is my "primary" opinion for lack of better words Smiley Happy 

 

Moving on:  Payment Patterns - they must not care for PIFing much, as that didn't help; they must not like NO balance, as that didn't help, and they don't like paying shortly after statement cuts and/or PIFs before a stmt cut as that didn't help either.  So, all things for me considered, I'm going to lean towards on-times & AAoA as those are the 2 factors, for me at least, that seem to sway my scores out of the "norm" (whatever that even really is LOLOL).  Obviously this is just the way it's worked (or not) for me.  I've hit that button with no, small, medium, and large UT% & no dice - WITH 800's!   But - open a new account, here's $500.  Open 2, here's $1K.  Again, at least for me and what's happened historically, AAoA truly is the one factor that changed this time around, and not even in the right direction for the matter, and they throw $500 in hush-$$$ my way LOLOL.  Let a human look at it, they all just sigh as they bang their heads wondering why the heck, in 2015, that a "supposedly" upgraded & sophisticated risk management system interprets higher FICOs with higher risk netting a denial.  Last thought: I wonder if the luv button hunts the latest SP from their monthly ARs and "averages" the CLs and/or looks for the highest one & meets it shy of $1-500 bucks.  The original $500 "matched" the youngest TL's CL.  Too many variables as always - yet remind me again as to why we are not privy as to how we are "assessed" to come up with that magic FICO number???  Too many new accounts - you deserve $10K!  5 year PAA - nah you're too responsible.  Go figure....  

 

Nonetheless, this was a HUGE eye opener with the agent/EO gal.  I'm hoping they don't listen to the call & she gets in trouble for "revealing" a bit of info; however, the FIRST thing I had to do was tell my FICO friends the "iddy bitty inside scoop".  If their OWN folks cannot make sense of it, why should we keep banging our heads?  It's apparent their systems have some major work ahead - especially with the number of folks with MORE than qualifying scores still getting denied or thrown "appeasement CLIs"..

 

Take it easy and thanks for the productive & enjoyable discussions Smiley HappySmiley Happy.  Until next time!!!

 

BCE: 22.5K; BC-REW: 15K; QSSIG: 15K; CITI: 6K; FREE: 15.5K; DISC-IT: 17K; FCU: 20K; FCU-HELOC: 7.3/45K; AMZ-MC: 6.5K; KAY: 7.4K, LOWES VISA: 22K. FICOS: EX: 829; TU: 812, EQ: 822- 21 OCT 15. (NEVER TO FORGET PRE-MF: 635, 629, & 630 in Oct 2012)
Message 9 of 9
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