Cap 1 EO Number Issue?

[wacdenney]

Dealing with Capital One is enough to drive anyone bonkers and that's why you see an endless flow of threads about it and never ending requests for the contact info.  I get that it gets old seeing the same request for the same info over and over again, but it's the same way that it gets old trying to understand the mystery of their "customer service".  It's just an opinion, but I simply do not agree with the idea of shielding them from the barage of THEIR customers who are looking for actual customer service.  When their front line script readers are sitting there twiddling their thumbs and the EO phones are ringing non stop maybe they will figure it out.  Probably not but I can't imagine how shielding them is going to help anything. 

I have a number for them saved in my phone also, but I'll never call it again.  I called every year for 3 years and one LAST time before closing both my QS1 cards and they never once seemed surprised by the process they developed.  Some people don't seem to mind it and I absolutely understand the idea of wanting to repay the one lender who was there for you.  I felt the same way, but at the end of the day the situation Cap1 finds themselves in is one they created for themselves.  It's their method, we don't decide what method of contact is effective.  We simply leverage whatever works.

[thelethargicage]

I don't mind answering the same question more than once if it helps multiple people who genuinely need the information--it's much truer to the mantra of "friendly, supportive, and respectful" than just barking "Use the search feature" at them.

Besides, don't we already waste enough gigabytes on useless "shopping cart trick approval" threads that are just filled with generic "Congrats! Thanks for sharing" posts that just ring hollow, whose only purpose is to pad someone's already bloated post count?

And what's up with the EO phone #s/emails being such a mystery? It's not like they're the nuclear launch codes.

[Anonymous]

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@thelethargicage wrote:

I don't mind answering the same question more than once if it helps multiple people who genuinely need the information--it's much truer to the mantra of "friendly, supportive, and respectful" than just barking "Use the search feature" at them.

Besides, don't we already waste enough gigabytes on useless "shopping cart approval" threads that are just filled with generic "Congrats! Thanks for sharing" posts that just ring hollow, whose only purpose is to pad someone's already bloated post count?

And what's up with the EO phone #s/emails being such a mystery? It's not like they're the nuclear launch codes.

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I thought you'd never show!

Agreed. A personalized answer for someone seeking help is a lot more Friendly, Supportive and absolutely more Respectful.

[chalupaman]

I have to agree with you guys. It is pretty unreasonable to resort to locking threads trying to help people get in contact with someone at CapOne who can really make things happen for them especially if someone has never heard about the EO before. I think it'd be kind of unwelcoming to just say to them go find it yourself in a search bar. Since when did EO numbers become such a top secret around here? 

[Anonymous]

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@chalupaman wrote:

I have to agree with you guys. It is pretty unreasonable to resort to locking threads trying to help people get in contact with someone at CapOne who can really make things happen for them especially if someone has never heard about the EO before. I think it'd be kind of unwelcoming to just say to them go find it yourself in a search bar. Since when did EO numbers become such a top secret around here? 

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Hey.  Where's that new signature?

[chalupaman]

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@Anonymous wrote:

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@chalupaman wrote:

I have to agree with you guys. It is pretty unreasonable to resort to locking threads trying to help people get in contact with someone at CapOne who can really make things happen for them especially if someone has never heard about the EO before. I think it'd be kind of unwelcoming to just say to them go find it yourself in a search bar. Since when did EO numbers become such a top secret around here? 

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Hey.  Where's that new signature?

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I'm going to work on it as soon as I can. Been very busy this week with school.

[uswala]

What about EO contacts of some other lenders? For example, this sticky thread here has numbers of EO office of some other lenders. So, in think there is no issue with sharing numbers except of Cap One for some reason. 

[09Lexie]

There has been plenty of emails regarding Cap One and their preferred method of contact.  Cold calling is not one of them.  Our BDN thread is full of contact info and we attempt to keep it updated but there are some companies that do not wish the information listed publicly. The BDN thread summarizes Cap 1's desire to quell customer initiated requests for years.   

For those who think we enjoy locking threads to stymie your ability to contact a CEO, you are mistaken.  

[Anonymous]

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@09Lexie wrote:

There has been plenty of emails regarding Cap One and their preferred method of contact.  Cold calling is not one of them.  Our BDN thread is full of contact info and we attempt to keep it updated but there are some companies that do not wish the information listed publicly. The BDN thread summarizes Cap 1's desire to quell customer initiated requests for years.   

For those who think we enjoy locking threads to stymie your ability to contact a CEO, you are mistaken.  

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Lexie, any call to Capital One is a cold call.. they dont know we are calling them.. its always "out of the blue".. Like they are shocked we should ever have an issue.. So to say we are "cold calling" them is a little out there.. Just saying!

[09Lexie]

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@Anonymous wrote:

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@09Lexie wrote:

There has been plenty of emails regarding Cap One and their preferred method of contact.  Cold calling is not one of them.  Our BDN thread is full of contact info and we attempt to keep it updated but there are some companies that do not wish the information listed publicly. The BDN thread summarizes Cap 1's desire to quell customer initiated requests for years.   

For those who think we enjoy locking threads to stymie your ability to contact a CEO, you are mistaken.  

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Lexie, any call to Capital One is a cold call.. they dont know we are calling them.. its always "out of the blue".. Like they are shocked we should ever have an issue.. So to say we are "cold calling" them is a little out there.. Just saying!

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Not in the case with the calls to EO.  Their process is to respond to your written request with a call so they can then submit your request to UW for review.  If you were previously contacted,  they will tell you to contact them in the future if necessary.  

When and if Cap 1 posts the number on any of their public relations pages (website, social networking, whatever) then we'll be happy to change our policy.