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Cap 1 Online Chat

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Cap 1 Online Chat

Is online chat only available to certain cardholders?  It seems many of you have had success via chat, but I can't even find it as an option when I log in (I looked under "contact us" and I only have an option to send a secure message or to contact by phone).

 

Looking to PC my accounts to QS for the rewards.

Message 1 of 3
2 REPLIES 2
Creditaddict
Legendary Contributor

Re: Cap 1 Online Chat


@liveandlearn2014 wrote:

Is online chat only available to certain cardholders?  It seems many of you have had success via chat, but I can't even find it as an option when I log in (I looked under "contact us" and I only have an option to send a secure message or to contact by phone).

 

Looking to PC my accounts to QS for the rewards.


if you check under "Modify my Features" and you have no offers, you will need to either e-mail the president or facebook capital one with a complaint and your contact information so an executive office rep can call you and do it for you.

Message 2 of 3

Re: Cap 1 Online Chat


@Creditaddict wrote:

@liveandlearn2014 wrote:

Is online chat only available to certain cardholders?  It seems many of you have had success via chat, but I can't even find it as an option when I log in (I looked under "contact us" and I only have an option to send a secure message or to contact by phone).

 

Looking to PC my accounts to QS for the rewards.


if you check under "Modify my Features" and you have no offers, you will need to either e-mail the president or facebook capital one with a complaint and your contact information so an executive office rep can call you and do it for you.


Thanks for your response - I just checked and there are no offers for either of my accounts (boo...).

Message 3 of 3
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