Ii would just send in the information without a reason.
if it works, fine. If not, deal with it then.
If pushed, I would say "because it was my legal right to and I chose to do so."
@UncleB wrote:
@Shooting-For-800 wrote:Ii would just send in the information without a reason.
if it works, fine. If not, deal with it then.
If pushed, I would say "because it was my legal right to and I chose to do so."
This... exactly.
As long as you have a court order, there is absolutely nothing to explain. Actually, if they don't update your account, it could be easily argued that they are contributing to a 'false identity' since the name on your account/card no longer legally exists.
I'm usually in favor of 'least resistance', but in this case there's nothing more to say... they need to follow the court order. <drops mic>
Drops the mic... I 
it!
I agree with both Shooting & UncleB. The court order is ALL you need. Trust me, if they have questions, they will run it by their legal department. You're good Annipoo.
@Anonymous wrote:
@bestchoiceglobal wrote:
I would probably feel the same way, but I honestly would just tell them. For the simplicity of things, that is. We don't know your reasoning but let me give an example: You've had this horrible relationship with your dad and he's some monster, you hate having any association with him. You tell them: I switched it back to my maternal family name. You know what I mean? They just may just want some info for fraud type of reasons. I really don't know but that's what I would do.This is almost 100% accuarate. LOL Great guess!
Edited to correct the quote.
Bestchoice's explanation struck a chord in me too. The explanation reminded me of a quote from Hope Floats.
"Birdee Pruitt: Childhood is what you spend the rest of your life trying to overcome. That's what momma always says. She says that beginnings are scary, endings are usually sad, but it's the middle that counts the most. Try to remember that when you find yourself at a new beginning. Just give hope a chance to float up. And it will... "
I apologize for getting sappy.
@Anonymous wrote:
@UncleB wrote:
@Shooting-For-800 wrote:Ii would just send in the information without a reason.
if it works, fine. If not, deal with it then.
If pushed, I would say "because it was my legal right to and I chose to do so."
This... exactly.
As long as you have a court order, there is absolutely nothing to explain. Actually, if they don't update your account, it could be easily argued that they are contributing to a 'false identity' since the name on your account/card no longer legally exists.
I'm usually in favor of 'least resistance', but in this case there's nothing more to say... they need to follow the court order. <drops mic>
See that was my issue with the whole thing. I have changed all of my cards, bank accounts, license, gun permit, SS card, etc. Everything you can think of, and nobody has asked me to explain why, until I got to Capital One. I don't necessarily have a problem explaining why, except that I don't think it is their business. The judge signed the order, therefore my legal last name is XXXXXX now. What more is needed, really, for them to change my card? The CSR told me if it had been because of marriage or divorce, he could have changed it while I was on the phone with him with no questions asked. I had been hesitant to change my name for a while, but someone on this forum said something to the effect of "why do you think changing it is such a big deal? People do it all the time and companies know how to deal with it." LOL OK... all companies except for Capital One can deal with it easily.
I'm truly sorry (and very surprised!) you're having this problem with Capital One. I remember the thread a while back where you were talking about the name change, and I think it even may have been me that mentioned that "people do it all the time" - which is true! 
Honestly, if it were me, I would give it one more shot with a CSR. I'm thinking (hoping?) that you might have gotten a CSR that didn't know what he was doing (imagine that!). If you still get push-back, I would ask for a point of contact in their legal department. I can imagine their lawyers would have an issue with having a 'live' account with an alias as the name, which is what your old name is at this point. (I would continue to stress that... the name on your account no longer legally exists.)
Since they gave you the mail-in address, you could just mail in the information requested (without providing details on the reason - that's between you and the judge, I don't care what they say). I highly suspect as long as they get a copy of the court order, your name would be updated without any explanation at all.
Honestly, this whole situation is quite bizarre, and of all the banks to have issue I would have thought Capital One would have been one of the 'easy' ones. I'm still confused how a marriage or divorce is 'different' to them from a 'court order', since a name change from a marriage or divorce is actually (technically) a 'court order' as well (marriage licenses via judge of probate, divorce decree via circuit court judge, at least in my state). I think it's also telling that you mention you've had no problems with all the other places, some of which are notoriously difficult to deal with (DMV, SS), and yet they were fine.
I've got my fingers crossed that Capital One simply has a 'training opportunity', and that once you get the right person, they'll quickly come around. Please keep us posted!
(Side note: To me, this would be an excellent reason to contact the EO, or possibly even better, reach out to them on social media. Something tells me once the 'right folks' find out what's happening, they will be falling over themselves to get this corrected).