I went to a restaurant tonight and was surprised/confused when my server brought back my card and told me they don't accept Capital One cards. Whaaaaaaaaaat?! I've only ever heard of that happening with Amex. Thankfully I had my debit card on me because the only cards I have in my wallet are Cap One (Venture and QS) and store cards, and I doubt they accept J. Crew or Victoria's Secret. :/ How common is this?
@UncleB wrote:
@MissMc89 wrote:I went to a restaurant tonight and was surprised/confused when my server brought back my card and told me they don't accept Capital One cards. Whaaaaaaaaaat?! I've only ever heard of that happening with Amex. Thankfully I had my debit card on me because the only cards I have in my wallet are Cap One (Venture and QS) and store cards, and I doubt they accept J. Crew or Victoria's Secret. :/ How common is this?
Is your card by any chance a Venture?
I've read tales of this happening when the Visa/Mastercard ensignia is on the back of the card instead of the 'usual' place on the front.
Apparently some cashiers don't bother to turn the card over, and just see "Capital One" on the front (or Citi, for the Double-Cash card) and assume they aren't supposed to take it since the familiar emblem isn't on the bottom right hand corner.
If it happens again, I would *insist* on them taking the card - I would start by having them look at the back. Actually, I'm not one to complain, but this is one of the few times I would ask for a manager. It's not my job to educate cashiers/servers about what payment types their own business accepts, and the manager needs to know there's a training opportunity.
Edit: Just re-read in your original post that your Capital One cards are Venture and QS... was it the Venture you had the problem with?
Yes it was. My server was pretty inept all around, so it should've occcurred to me that the numbers being on a different side might be an issue. But seriously everyone else just turns it around to see. smh
@MissMc89 wrote:
@UncleB wrote:
@MissMc89 wrote:I went to a restaurant tonight and was surprised/confused when my server brought back my card and told me they don't accept Capital One cards. Whaaaaaaaaaat?! I've only ever heard of that happening with Amex. Thankfully I had my debit card on me because the only cards I have in my wallet are Cap One (Venture and QS) and store cards, and I doubt they accept J. Crew or Victoria's Secret. :/ How common is this?
Is your card by any chance a Venture?
I've read tales of this happening when the Visa/Mastercard ensignia is on the back of the card instead of the 'usual' place on the front.
Apparently some cashiers don't bother to turn the card over, and just see "Capital One" on the front (or Citi, for the Double-Cash card) and assume they aren't supposed to take it since the familiar emblem isn't on the bottom right hand corner.
If it happens again, I would *insist* on them taking the card - I would start by having them look at the back. Actually, I'm not one to complain, but this is one of the few times I would ask for a manager. It's not my job to educate cashiers/servers about what payment types their own business accepts, and the manager needs to know there's a training opportunity.
Edit: Just re-read in your original post that your Capital One cards are Venture and QS... was it the Venture you had the problem with?
Yes it was. My server was pretty inept all around, so it should've occcurred to me that the numbers being on a different side might be an issue. But seriously everyone else just turns it around to see. smh
Joke time:
While building a house, one construction worker picks a number of nails out of the nail box and throws them away.
The other construction worker asks him what he's doing.
"These nails are not pointing to the wall, so I can't use them."
@NRB525 wrote:
@MissMc89 wrote:
@UncleB wrote:
@MissMc89 wrote:I went to a restaurant tonight and was surprised/confused when my server brought back my card and told me they don't accept Capital One cards. Whaaaaaaaaaat?! I've only ever heard of that happening with Amex. Thankfully I had my debit card on me because the only cards I have in my wallet are Cap One (Venture and QS) and store cards, and I doubt they accept J. Crew or Victoria's Secret. :/ How common is this?
Is your card by any chance a Venture?
I've read tales of this happening when the Visa/Mastercard ensignia is on the back of the card instead of the 'usual' place on the front.
Apparently some cashiers don't bother to turn the card over, and just see "Capital One" on the front (or Citi, for the Double-Cash card) and assume they aren't supposed to take it since the familiar emblem isn't on the bottom right hand corner.
If it happens again, I would *insist* on them taking the card - I would start by having them look at the back. Actually, I'm not one to complain, but this is one of the few times I would ask for a manager. It's not my job to educate cashiers/servers about what payment types their own business accepts, and the manager needs to know there's a training opportunity.
Edit: Just re-read in your original post that your Capital One cards are Venture and QS... was it the Venture you had the problem with?
Yes it was. My server was pretty inept all around, so it should've occcurred to me that the numbers being on a different side might be an issue. But seriously everyone else just turns it around to see. smh
Joke time:
While building a house, one construction worker picks a number of nails out of the nail box and throws them away.
The other construction worker asks him what he's doing.
"These nails are not pointing to the wall, so I can't use them."
