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Cap 1 not accepted?

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Anonymous
Not applicable

Re: Cap 1 not accepted?


@MissMc89 wrote:

I went to a restaurant tonight and was surprised/confused when my server brought back my card and told me they don't accept Capital One cards. Whaaaaaaaaaat?! I've only ever heard of that happening with Amex. Thankfully I had my debit card on me because the only cards I have in my wallet are Cap One (Venture and QS) and store cards, and I doubt they accept J. Crew or Victoria's Secret. :/ How common is this? 


That is indeed strange.  Did you leave a tip? I 'd be pissed off if I were in your shoes especially if the waiter was not doing a job on top of it.

Message 21 of 35
Anonymous
Not applicable

Re: Cap 1 not accepted?


@Anonymous wrote:

@MissMc89 wrote:

I went to a restaurant tonight and was surprised/confused when my server brought back my card and told me they don't accept Capital One cards. Whaaaaaaaaaat?! I've only ever heard of that happening with Amex. Thankfully I had my debit card on me because the only cards I have in my wallet are Cap One (Venture and QS) and store cards, and I doubt they accept J. Crew or Victoria's Secret. :/ How common is this? 


That is indeed strange.  Did you leave a tip? I 'd be pissed off if I were in your shoes especially if the waiter was not doing a job on top of it.


I would still leave a tip. Waiters/waitresses are often young or new to their careers. I would flip the card, show them the card's network symbol (visa, etc) and tell them to swipe. it. No reason to get annoyed over a mistake. Now if they kept insisting and refusing to swipe the card AFTER I showed them the logo, then I might get annoyed enough to ask for a manager and reduce the tip. 

Message 22 of 35
myjourney
Super Contributor

Re: Cap 1 not accepted?


@Anonymous wrote:

@Anonymous wrote:

@MissMc89 wrote:

I went to a restaurant tonight and was surprised/confused when my server brought back my card and told me they don't accept Capital One cards. Whaaaaaaaaaat?! I've only ever heard of that happening with Amex. Thankfully I had my debit card on me because the only cards I have in my wallet are Cap One (Venture and QS) and store cards, and I doubt they accept J. Crew or Victoria's Secret. :/ How common is this? 


That is indeed strange.  Did you leave a tip? I 'd be pissed off if I were in your shoes especially if the waiter was not doing a job on top of it.


I would still leave a tip. Waiters/waitresses are often young or new to their careers. I would flip the card, show them the card's network symbol (visa, etc) and tell them to swipe. it. No reason to get annoyed over a mistake. Now if they kept insisting and refusing to swipe the card AFTER I showed them the logo, then I might get annoyed enough to ask for a manager and reduce the tip. 


+1 

I'm a tipper as well its just the amount of the tip varies by level of service 

I agree they're just trying to earn a wage and with all the new cards styles and features (strip on back, EMV) sometimes they'll run into a new product they know nothing about 

That's when someone should assist be it customer or management Smiley Wink

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Message 23 of 35
noobody
Established Contributor

Re: Cap 1 not accepted?

when I was oversea, check in a big hotel with my cap1 QS with flat number in the front, they insist it is a debit card, and refuse to take it. I just do not want argue and give her my citi premier. I also ran in problem on the plane with flat number cards, as they run it with carbon paper receipt.
EX819 1HP|TU797 1HP| EQ(Fico8 BankCard)841
Message 24 of 35
happypill
Valued Contributor

Re: Cap 1 not accepted?


@noobody wrote:
when I was oversea, check in a big hotel with my cap1 QS with flat number in the front, they insist it is a debit card, and refuse to take it. I just do not want argue and give her my citi premier. I also ran in problem on the plane with flat number cards, as they run it with carbon paper receipt.

Oh man, I haven't seen one of those carbon paper CC impression things in a long time.  The last time I saw one used was probably on a flight as well, but that was proably 8-10 years ago.  Every flight I've been on since they have handheld swipe machines.

Message 25 of 35
MissMc89
New Contributor

Re: Cap 1 not accepted?


@Anonymous wrote:

@MissMc89 wrote:

I went to a restaurant tonight and was surprised/confused when my server brought back my card and told me they don't accept Capital One cards. Whaaaaaaaaaat?! I've only ever heard of that happening with Amex. Thankfully I had my debit card on me because the only cards I have in my wallet are Cap One (Venture and QS) and store cards, and I doubt they accept J. Crew or Victoria's Secret. :/ How common is this? 


That is indeed strange.  Did you leave a tip? I 'd be pissed off if I were in your shoes especially if the waiter was not doing a job on top of it.


I was actually forced to leave a tip. On the menu, it said that gratuity was automatic for groups of I think 5, but my group of 4 all had a 15% tip added to our checks without our permission. I usually tip 20%, so places rip themselves off when they do that, but I was a bit irritated because she kept messing up throughout the night. So I may have reduced the amount, but it would've been nice to have a choice. On top of the food not being great, that makes me want to make that my first and last time going there.



Message 26 of 35
Anonymous
Not applicable

Re: Cap 1 not accepted?

lol please lets not turn this into a tip debate.....

 

call up the place and see what they say.

Message 27 of 35
SunriseEarth
Moderator Emeritus

Re: Cap 1 not accepted?

Given the myriad of problems of your dining experience, I think you should have requested a manager visit your table.   There's nothing wrong with voicing your concerns about the mediocre food and questionable service--including your payment experience.  

 

I've never heard of a situation where a merchant would not accept cards from a particular lender.   They deal with the payment network, not the bank.   That's the whole point of having a payment network, so that merchants don't have to deal with hundreds of banks.



Start: 619 (TU08, 9/2013) | Current: 806 (TU08, 6/06/24)
BofA CCR WMC $75000 | AMEX Cash Magnet $64000 | Disney Premier VS $52000 | Discover IT $46000 | Venmo VS $30000 | Cash+ VS $30000 | NFCU More Rewards AMEX $25000 | Macy's AMEX $25000 | Synchrony Premier $24,200 | GS Apple Card WEMC $22000 | WF Attune WEMC $22000 | Ralphs Rewards WEMC $20000 | Citi Custom Cash MC $19600 | Jared Gold Card $19000 | Freedom Flex WEMC $18000 | Amazon VS $15000 | Target MC $14500 | BMO Harris Cash Back MC $14000 | Belk MC $10000 | Sephora VS $9400 | Wayfair MC $4500 | ~~
Message 28 of 35
MissMc89
New Contributor

Re: Cap 1 not accepted?


@SunriseEarth wrote:

Given the myriad of problems of your dining experience, I think you should have requested a manager visit your table.   There's nothing wrong with voicing your concerns about the mediocre food and questionable service--including your payment experience.  

 

I've never heard of a situation where a merchant would not accept cards from a particular lender.   They deal with the payment network, not the bank.   That's the whole point of having a payment network, so that merchants don't have to deal with hundreds of banks.


At that point, my friends and I were just ready to go. I would have been more forceful if I hadn't had my debit card. 



Message 29 of 35
SunriseEarth
Moderator Emeritus

Re: Cap 1 not accepted?


@MissMc89 wrote:

@SunriseEarth wrote:

Given the myriad of problems of your dining experience, I think you should have requested a manager visit your table.   There's nothing wrong with voicing your concerns about the mediocre food and questionable service--including your payment experience.  

 

I've never heard of a situation where a merchant would not accept cards from a particular lender.   They deal with the payment network, not the bank.   That's the whole point of having a payment network, so that merchants don't have to deal with hundreds of banks.


At that point, my friends and I were just ready to go. I would have been more forceful if I hadn't had my debit card. 


Understandable.   I guess you can always leave feedback on Yelp.  



Start: 619 (TU08, 9/2013) | Current: 806 (TU08, 6/06/24)
BofA CCR WMC $75000 | AMEX Cash Magnet $64000 | Disney Premier VS $52000 | Discover IT $46000 | Venmo VS $30000 | Cash+ VS $30000 | NFCU More Rewards AMEX $25000 | Macy's AMEX $25000 | Synchrony Premier $24,200 | GS Apple Card WEMC $22000 | WF Attune WEMC $22000 | Ralphs Rewards WEMC $20000 | Citi Custom Cash MC $19600 | Jared Gold Card $19000 | Freedom Flex WEMC $18000 | Amazon VS $15000 | Target MC $14500 | BMO Harris Cash Back MC $14000 | Belk MC $10000 | Sephora VS $9400 | Wayfair MC $4500 | ~~
Message 30 of 35
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