Cap One combination fail!

[Kidcat]

I was told that an old HSBC account couldn't yet be combined.  There's a glitch, no timeline on when it will be fixed.  I tried right after the ability to combine limits with Cap One.

If you get a fix, please advise the rest of us

[shanac]

OP, just last week I combined my Quicksilver card and my HSBC card. I had the QS card since 2010 w/a $39 annual fee (before converting it to QS last year it was a cap 1 platinum card w/no rewards). I'd had the HSBC since 2007 w/no annual fee. Once the payment on the QS posted, I was able to combine limits and close the QS card. So it is possible just not sure why it works for some and not others.

[happypill]

I'm not able to combine accounts either.  I have a QS and a Venture, both are over 6 months, zero balance, nothing pending.  The QS was originally opened as a QS1 about a year ago.  The Venture was opened in January.

I'm not in a hurry so I'm going to give it a few months and see what happens, but it is frustrating when nobody has any answers.

[UncleB]

---

@CreditCuriousity wrote:

call technical support when open today and see if they can figure it out for you.

---

+1

Also, the last two times I've called Capital One, I've called on a weekday, earlier in the day (around 9-10 AM) and both times I got somebody in the U.S.

I'm not saying the end results would be any better, but you might come closer to getting transferred to somebody that can help you.

[Anonymous]

Yeah! My short fuse was going crazy!

[FinStar]

---

@ddemari wrote:
Op- i have 3 cap1 cards with a 0 balance and they are 10 days into my cycle. Each account is 3-4 years old, excellent payment history. Cant combine either!

---

Wow, really?  Which 3 cards do you have ddemari?  I had no issues combining 3 of my old Capital One cards but I did it in two phases since the website crashed upon the first wave of consolidations.

[Anonymous]

Hello! I just combined my cards, no idea why this time worked, but no complains here

No chage to cause the approval, guess is just their system LOL

[Anonymous]

Keep trying! Does not make sense, but today I hit the button and it allowed me to combine

[Anonymous]

Accounts also must be in good standing never maxing the card even if it's paid off to $0 blance and never late. Only one card has to have a zero blance and that's the one that you are closing. Six months is stated to be true to wait but never max out the. Card.

[Anonymous]

---

@Anonymous wrote:
Accounts also must be in good standing never maxing the card even if it's paid off to $0 blance and never late. Only one card has to have a zero blance and that's the one that you are closing. Six months is stated to be true to wait but never max out the. Card.

---

That could be true. I went over my limit on this card a long time ago by five dollars. Only card I have ever done that with. I have never made a late payment though.