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Cap1 Platinum to QS PC

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Valued Member

Cap1 Platinum to QS PC

Had my wife's $800 platnium pc'd to QS. Card was opened in early February for $300. Asked for cli on 4/26 recieved $500.cli to 800. Pc'd to qs with $800 cl on 6/21 (2016).

 this is a paste of how the chat went.

 

Welcome to our Capital One secure chat service! This chat will be monitored and recorded.
Please Note: Your chat window may be pushed behind your browser window while navigating our site. If your open chat
window is lost, you should be able to locate it again by minimizing any other open browser windows.
Hi, this is Nathan. Whom do I have the pleasure of chatting with today?
You 08:40 PM
Hi Nathan, This is Katy. I was wondering if there were any special offers for my account, like product change?
Nathan 08:41 PM
Hello Katy
Nathan 08:41 PM
Let me access your account and assist accordingly.
Nathan 08:41 PM
You should see some verification questions expand from the right side of your chat window. Please enter the requested
information and click Validate.
You 08:41 PM
thank you
Nathan 08:43 PM
I will be right with you.
Nathan 08:43 PM
You should see some verification questions expand from the right side of your chat window. Please enter the requested
information and click Validate.
Nathan 08:43 PM
Please validate the above form.
Nathan 08:44 PM
Thank you for verifying that information. Bear with me for just a moment while I review the account.
You 08:45 PM
ok
Nathan 08:45 PM
Just to clarify, am I chatting with Katy or xxxxxxxxxxxx?
You 08:46 PM
xxxxxxxxxxx is my actual name, but everyone calls my Katy, short for xxxxxxxxx
Nathan 08:46 PM
Thanks for clarifying.
You 08:46 PM
ok
Nathan 08:47 PM
Katy, we're excited to hear you are interested in upgrading your existing account to the Quicksilver card. Your account
may be eligible for the upgrade with no annual membership fee.
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https://services1.capitalone.com/scripts/247SN.html 6/21/2016
Nathan 08:48 PM
Do you wish to upgrade?
You 08:48 PM
definitely
Nathan 08:48 PM
Thank you for your patience. At this time, I would need to transfer you to an specialist who would be more than happy to
assist you with your request. Please bear with me for just a moment.
You 08:48 PM
ok
You are now connected to Olivia
Olivia 08:49 PM
Hello, Katy. Glad to have you on chat!
You 08:49 PM
Good evening Olivia
Olivia 08:49 PM
Thanks. Very good evening!
Olivia 08:49 PM
I'll be more than happy to help you with the upgrade!
Olivia 08:50 PM
I will share some details of regarding upgrade please take your time to go through it.
You 08:50 PM
Thank you
Olivia 08:50 PM
You're welcome.
Olivia 08:50 PM
We will change your existing account, ending in (8366) to the Quicksilver Rewards Card.
Olivia 08:50 PM
The Quicksilver Rewards Card has no annual fee.
Olivia 08:50 PM
The other terms of your existing account will remain the same.
Olivia 08:50 PM
Promotional APRs and Rewards Bonus offers for new accounts do not apply.
Olivia 08:50 PM
Starting today, you can earn unlimited 1.5% cash back on every purchase posting to your account.
Olivia 08:50 PM
It may take up to 2-3 business days for this change to be reflected online.
Page 2 of 4
https://services1.capitalone.com/scripts/247SN.html 6/21/2016
Olivia 08:50 PM
A new Quicksilver Rewards Card, with the same account number, will be mailed to you within 7-10 business days.
Olivia 08:50 PM
Because your card may have a new expiration date and security number, you should update your card information for any
automatic payments you have set up on your existing card.
Olivia 08:50 PM
Would you like to complete the change?
You 08:51 PM
I would
Olivia 08:51 PM
Great!
Olivia 08:51 PM
To ensure we have correct information on file to issue a card, could you please verify the mailing address as well as email
address on the account?
You 08:51 PM
xxxxxxxxxxxxxxxxxxxxxxx
You 08:52 PM
Miami,Fl
You 08:52 PM
xxxxxxxxxxxxx
You 08:52 PM
xxxxxxxxxxxxxxxxxxx
Olivia 08:52 PM
Thank you for verifying that information.
Olivia 08:52 PM
Your card will be mailed in 7-10 business days. Make sure to call the phone number on the sticker of your new card, once
you receive it, in order to activate it.
Olivia 08:52 PM
Your statement will show any new term changes, such as your rewards, within one to two billing cycles.
Olivia 08:52 PM
Your new card will arrive in an envelope that has Capital One's name on it.
Olivia 08:52 PM
We will send you an email notifying you when your card has been mailed, and if your card is returned as undeliverable.
Olivia 08:52 PM
Congratulations on the upgrade to a rewards card!
You 08:53 PM
Thank you, Have a good night
Page 3 of 4
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Olivia 08:53 PM
You're welcome.
Olivia 08:53 PM
As a friendly reminder, there is no cap to the amount of rewards you can earn on purchases and your rewards are yours
for the life of the account — they will not expire. But if your account is closed, you will lose any rewards you have not
redeemed.
Olivia 08:53 PM
If you need any assistance in the future, please do not hesitate to contact us. We are available round the clock to help
you.
Olivia 08:53 PM
Thank you for being a valued Capital One customer. Have a wonderful evening!
Olivia 08:53 PM
Thanks for using our Chat services. If there's nothing else I can help you with today, please click here to close this window
and continue to our survey.
Our chat session has ended.
Page 4 of 4
https://services1.capitalone.com/scripts/247SN.html 6/21/2016

 

Did the exact thing for my $4500 QS1 and had the same results. My Qs1 was opened on Jan 22, for $1000 requested cli on 4/26 got $3500 cli, (asked for pc day after ddenied) and did the above chat same day as wife and was upgraded to QS w/o AF.

I think CO does upgrades at certain times of the year?? who knows. That's one tiny CL QS

hop this helps somone.

Notes: Both pc's where done througth Chat sessions

Message 1 of 4
3 REPLIES 3
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Valued Contributor

Re: Cap1 Platinum to QS PC

Good data point for anyone wondering about the process of a PC with Cap1.!
                               

Total Credit: $240,100Credit Utilization: 1%AAoA: 5 years, 7 monthsInstallments: Car Lease, Marcus LoanNegatives: 0

LOWES-35k | BOA-32.5k | AMEX-30k | DISC-27.1k | ALLIANT-25k | NFCU-25k | BARC-15k | BBUY-12k | CHASE-10k | WAL-10k | CITI-9.7k | PENFED-9.7k


Message 2 of 4
Highlighted
Valued Member

Re: Cap1 Platinum to QS PC

I was able to do the same thing a couple of days ago, also via online chat.  The Cap1 people made it incredibly simple.  Much better card.  Had the Platinum when I first started out rebuilding my credit after a BK.  Feels good to move on!

Message 3 of 4
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Super Contributor

Re: Cap1 Platinum to QS PC

Cap1 let me PC my platinum card to the (then) green cash rewards card, like the week i opened it.

Just a heads up, you may have to remove the reps name from the chat log you posted.
Message 4 of 4
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