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Capital 1 payment returned

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Anonymous
Not applicable

Capital 1 payment returned

So I just logged into my bank account and saw that my Capital One payment was returned today. There was enough money in my savings to cover it I just didnt get it transfered over soon enough because as of Friday it looked like it cleared. Anyhow, I've had this account for over a year and have always paid on time. I'm so upset right now. I don't want them to close my account. I don't know what i need to do or who to call. Do they resubmit for payment? Do i need to submit a new payment? Any advice is very much appreciated. My scores are eq- 648 tu-692 and ex-696. I dont have any public records on any report and only one small paid cable bill collection from 6 years ago on one.
Message 1 of 19
18 REPLIES 18
Anonymous
Not applicable

Re: Capital 1 payment returned

Just resubmit the payment again. Capital One might take AA over it but it won't be listed as 30D on your reports unless you missed last month's payment too.
Message 2 of 19
Aduke1122
Senior Contributor

Re: Capital 1 payment returned

I would not worry too much , did you actually miss your due date ? If so by how long ? Just resubmit the payment and call in a see if there is going to be any late fees assessed to it and ask if they can forgive them if so since you have never been late bf this and it was a simple mistake
Message 3 of 19
sarge12
Senior Contributor

Re: Capital 1 payment returned


@Anonymous wrote:
So I just logged into my bank account and saw that my Capital One payment was returned today. There was enough money in my savings to cover it I just didnt get it transfered over soon enough because as of Friday it looked like it cleared. Anyhow, I've had this account for over a year and have always paid on time. I'm so upset right now. I don't want them to close my account. I don't know what i need to do or who to call. Do they resubmit for payment? Do i need to submit a new payment? Any advice is very much appreciated. My scores are eq- 648 tu-692 and ex-696. I dont have any public records on any report and only one small paid cable bill collection from 6 years ago on one.

Past due will cost a late fee probably, but that will likely be all. It must be 30 days past the due date to report...If there is a late fee, be sure to pay that plus the minimum or the late fee could cause it to be reportable. It is very doubtful that 1 payment barely past the due date will cause AA, and often the issuer will not even charge the late fee the first time, they often advertise that though.

TU fico08=841 03/29/26
EX fico08=835 04/11/26
EQ fico09=820 04/01/26
EX fico09=799 06/16/24
EQ fico bankcard08=838 06/16/24
TU Fico Bankcard 08=847 06/16/24
EQ NG1 fico=802 04/17/21
EQ Resilience index score=58 03/09/21
Unknown score from EX=784 used by Cap1 07/10/20
Message 4 of 19
Anonymous
Not applicable

Re: Capital 1 payment returned

I have seen a few folks on these boards being shut down from Cap1 for returned payments. Thats one thing Cap1 hates is returned payments. I would call them immediately and see what they have to say.

Message 5 of 19
Anonymous
Not applicable

Re: Capital 1 payment returned

I don't have any experience with Capital One, but I definitely would call and let them know what happened. That way they can note your account and prevent anything negative happening going forward. I think they should be understanding if it is just a one time thing.

Message 6 of 19
TiggerDat
Valued Contributor

Re: Capital 1 payment returned

If you can submit the payment directly from your bank account I would do that before you call them.  If you can't submit this way then I would simply submit it again from you CapOne account and even pay a little more.  When it clears, either way done, then I would ask them to remove the fee if there was one.  I doubt they would close a card for a one time thing. 

 

I would also suggest that you have your payments taken a few days before the due date and set it up to be automatic.  In this way you can insure that if there is ever an issue again in the future then you don't have to worry.

 

 

My sister lives paycheck to paycheck and tells me she can't switch to a system where she pays all her money out directly to her credit cards when she gets it.  She always mentions that she needs cash in case of an emergency.  What I don't understand is why she can't use a card in case of an emergency.  There aren't that many emergencies that won't accept Visa.....    She isn't earning money in her bank account, but she is getting charged interest from her card balances.....   Pay more, more quickly, and more often and pay less in interest.  By holding the money for an emergency, aren't you simply prepaying for that emergency even if it never happens?

It is by will alone I set my mind in motion.....
Always follow these rules: Only take a HP for a new account. Always use the best rewards card for that reward category. Don't close a card unless you know you really should. Never use more than 35% of a credit limit. Recon as much and as best you can. Use the introductory period to the best advantage. Get the signup bonus. Whenever possible PIF or balance transfer so you pay less in interest. Never give an excellent rating when it is actually the norm. Always look for a discount as more is always better.
Always accept candy from strangers because they have the best candy or from people you know have good candy.
Message 7 of 19
Anonymous
Not applicable

Re: Capital 1 payment returned

OP, I suggest communicating with them.

Message 8 of 19
sarge12
Senior Contributor

Re: Capital 1 payment returned


@TiggerDat wrote:

 

 

My sister lives paycheck to paycheck and tells me she can't switch to a system where she pays all her money out directly to her credit cards when she gets it.  She always mentions that she needs cash in case of an emergency.  What I don't understand is why she can't use a card in case of an emergency.  There aren't that many emergencies that won't accept Visa.....    She isn't earning money in her bank account, but she is getting charged interest from her card balances.....   Pay more, more quickly, and more often and pay less in interest.  By holding the money for an emergency, aren't you simply prepaying for that emergency even if it never happens?


I have family members that live paycheck to paycheck, and they windup paying late fees on utilities and such over and over again due to waiting until the due dates. I've explained that this was increasing their monthly cost of living, and I would actually give them 2 weeks of their income if they would always pay everything 2 weeks early from then on. They swear that would not work, why it would not is beyond my understanding. It drives me crazy to see them do this over and over.

TU fico08=841 03/29/26
EX fico08=835 04/11/26
EQ fico09=820 04/01/26
EX fico09=799 06/16/24
EQ fico bankcard08=838 06/16/24
TU Fico Bankcard 08=847 06/16/24
EQ NG1 fico=802 04/17/21
EQ Resilience index score=58 03/09/21
Unknown score from EX=784 used by Cap1 07/10/20
Message 9 of 19
Anonymous
Not applicable

Re: Capital 1 payment returned


@sarge12 wrote:

I have family members that live paycheck to paycheck, and they windup paying late fees on utilities and such over and over again due to waiting until the due dates. I've explained that this was increasing their monthly cost of living, and I would actually give them 2 weeks of their income if they would always pay everything 2 weeks early from then on. They swear that would not work, why it would not is beyond my understanding. It drives me crazy to see them do this over and over.


I have a good friend who begged for budget help so I signed them up with Mint.com to track all their bills automatically, and their spending.  After 6 months, I looked up how many late fees and other fees they paid (Mint can track some of these) and it was almost half a month's bills in total.  So once a year, they lost an entire month to fees.  Incredible when I pointed it out and they just said "It's easier this way."

 

In those 6 months, they spent an incredible amount on digital videos, video games and smartphone apps, though.  Hundreds or maybe thousands on useless entertainment while paying hundreds of dollars in fines for being a few days late, overdrafting their checking account for 2 days, etc.

 

I stopped helping them.

Message 10 of 19
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