@GTT wrote:
I called Cap1 and after 15 minutes explanation, the guy still didn't answer my question.( I applied for newcomer, and got a platinum, are they the same
?)
He just said for the first year, there is no annual fee and for the next year we don't know.
He even asked me to call back this Oct......
Then I gave up.
I think the service is really bad !
HA the typical Cap One conversation with a CSR in my personal experience is something like:
CSR: Hello my name is George Mod Cut may I please have your first and last name?
Me: My first name is xxxxxxx and my last name is yyyyyyyyyy (ok being a tiny bit sarcastic...)
CSR: Thank you for calling Capital One Mr. yyyyyyyyy we appreciate your business. How are you doing today? Me: Great thanks. I have a question about my card. I believe I got a no annual fee prime card the green cash rewards, but you invoiced me on my statement for a 39 dollar annual fee. Is my card a no annual fee card as I understood it to be?
CSR: Well you see sir, we cannot conclusively tell you if it does or does not have an annual fee. Capital One is a diverse and conservative credit card company with 12 million subscribers and we offer a wide array of products and services to meet the credit needs of such a diverse group. So we have some cards which do have an annual fee, which can vary depending on which card you have as well as your own creditworthiness. We also have card which do not carry an annual fee and so for this type of card you do not a set amount each year. So you have these kinds of cards and we factor in your personal credit which means that I cannot give you a set answer to your question because it will vary based on your own individual criteria. Does this answer your question?
Me: No, I'm more confused now than when we started. Are you telling me that you can't tell me whether my card has an annual fee?
CSR: Well sir let me see if I understand your question here. Capital One is a conservative lender which means we limit the risks to our shareholders by being conservative about giving credit limit increases. At this time we are not accepting customer iniated credit limit increases. However we review each account on a semi-annual basis for eligibility for credit limit increases and if we determine that you are eligible, you will then see that your credit limit has icnreased on your statement.
Me: No no no I'm not asking for a credit limit increase! I simply want to know whether my card has an annual fee because I believe it has no annual fee and you billed me for one!
CSR: Ok sir let me explain. On a monthly basis Capital One which is a conservative lender will send you a statement listing your charges, payments and any other information about your account which is called your 'bill'. It is mailed to your house or your email address depending on if you have signed up for paperless statements. There is a 25 day grace period by Federal law to pay the amount due without incurring interest charges, if you pay the balance in full. If you do not pay the balance in full then we charge you interest which you will see on your next statement we send you. Does this answer your question about your billing statement sir?
Me: (realizing reasoning is futile and completely worn down to the point of not caring): Have a great day! (click)
You might find this funny but it is honestly almost what I've personally experienced!
