Capital One / MasterCard Question

[Anonymous]

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@tragicrex wrote:

For those who got upgraded, what route did you take to get that upgrade? I have a $3.5k QS Mastercard. Tried via chat and the chat rep informed me that "We don't allow changes from Mastercard to World Mastercard." I haven't had much luck ever getting help from them, but just wondering if I should keep trying or try the FB route.

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I did it via the chat.  I spoke with the first rep, requested the change, gave them my info to confirm the acct, then I was transferred to a higher level rep who checked out my acct., then gave me the go ahead to move from the Journey to QS.  She said I would lose my pts, and etc etc, but I had recently cashed out my points on this card and it was SD'd anyway.

[Anonymous]

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@kdm31091 wrote:

They sure know how to say no just fine! I actually am really shocked at how unhelpful they always are. It's crazy that you have to go to upper level reps just to get something simple accomplished. It shouldn't be that way.

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Lol, Pretty much. I don't bother to call regular CS anymore. EO all the way.

[tragicrex]

I tried twice via live chat. Neither was able to help me. Sent a message to Capital One FB page. Let's see what happens!

Edit: Got a reply back from FB telling me they don't change card type at Capital One. I have to change the product and it, in turn, "may" change card type.

[SunriseEarth]

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@tragicrex wrote:

I tried twice via live chat. Neither was able to help me. Sent a message to Capital One FB page. Let's see what happens!

Edit: Got a reply back from FB telling me they don't change card type at Capital One. I have to change the product and it, in turn, "may" change card type.

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Try emailing the EO.

[jsucool76]

Got my new cap1 mastercard today. 

[Anonymous]

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@jsucool76 wrote:

Got my new cap1 mastercard today. 

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Congratulations!!!!! That's awesome! I have to say though, I was kind of hoping they were going to send you a World Elite QS.

[Anonymous]

Not all World, world elite, Visa Sig benefits are the same
Bank chooses what benefit goes on each program
I would check the benefit

[jsucool76]

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@Anonymous wrote:

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@jsucool76 wrote:

Got my new cap1 mastercard today. 

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Congratulations!!!!! That's awesome! I have to say though, I was kind of hoping they were going to send you a World Elite QS.

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Me too. =/ 

[Anonymous]

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@jsucool76 wrote:

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@Anonymous wrote:

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@jsucool76 wrote:

Got my new cap1 mastercard today. 

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Congratulations!!!!! That's awesome! I have to say though, I was kind of hoping they were going to send you a World Elite QS.

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Me too. =/ 

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CapitalOne and Elite do not belong in the same sentence.

[Anonymous]

@OP I think you should just apply for the no fee QS. It sounds like you have the credit score for it, and it you apply for it you can get the $100 bonus and finally ditch that AF.