Capital One Nightmare

tli · ‎12-01-2013

Well my great plan backfired, I called Capital One to close my account. ( but really hoping to lower my annual fee) I have an annual fee of $74 for a $300 limit and it was my oldest card. Well I was hoping to cancel by talking to a person to bargin to keep the account open but instead the automated system closed my account without needing to talk to anyone. (This is a first!) Any suggestions? I doubt they will reopen my account...

FICO 08 Scores Dec15: EX 644 EQ 641 TU 651

Anonymous · ‎12-01-2013

Sorry to hear that, this is the exact reason I never use an automated system without taking to a CSR. Sadly it's actually quite easy to get your AF removed from Capital One, especially if you're an old HSBC or Orchard Bank customer. You just need to send an e-mail to the EO, usually the CEO's e-mail works. Just explain your situation and you'll get a call back and they'll waive the fee.

myjourney · ‎12-01-2013

Welcome to the forum

You have 30 days to reopen a CAP1 account so I suggest you

1) call EO and ask to reopen ASAP

2) ask to waive AF for life

3) ask for a 10k CLI they will counter

Bonus if you have no rewards ask them to add some

Good luck

Before you app think...
Have you done your research of the CC?
Does it fit your spending?
Do you have a plan for the bonus w/o going into debt?
Can you afford the AF?
Do you know the cards benefits? Is it worth the HP?

Anonymous · ‎12-01-2013

@Anonymous wrote:
Sorry to hear that, this is the exact reason I never use an automated system without taking to a CSR. Sadly it's actually quite easy to get your AF removed from Capital One, especially if you're an old HSBC or Orchard Bank customer. You just need to send an e-mail to the EO, usually the CEO's e-mail works. Just explain your situation and you'll get a call back and they'll waive the fee.

Yes, if you don't want to really close, ALWAYS talk to a CSR, and good advice is to say "I am considering closing..." rather than "I want to close" as there have been reports of CSRs closing cards straight away as well.

I have had Chase, Citi, Barclays all close a card after I sent secure messages saying I wanted to close. (Only in the Citi case did I really not want to, and that was the first!)

gen-specific · ‎12-01-2013

ah yeah, that happened because capital one hates customers

they went from completely free business checking to $15 monthly charge, only waived if you meet TWO requirements (can't just direct deposit and be done with it)