Capital One PC EO?

[UncleB]

---

@trusty wrote:

Update: The EO waived the fee. Yay.

Data Points: I still had an EO pin from a previous system glitch points issue; so, I just called the number, entered the previous pin, and waited for the next available representative in the EO dept. The first person who answered was very down to earth, talked about the holidays, and stated that waiving the fee, "was the right thing to do, since my business was worth more than a mere annual fee; and because it didn't make sense to charge a fee for 2019, since I had changed to a no annual fee product."

Seems like a rarity to get someone that is willing to just apply common sense to a situation. But, interestingly, they confirmed that the front-line reps do not have the ability to waive the fee.

It would probably be better if their system were just equipped to automatically pro-rate the annual fee, anytime someone completes a product change. But, I'm sure they probably figured they make more money than foes - off of people that just give up and accept the 1-day annual fee blues. lol

Thanks for the replies, and hope this helps someone else. The key is to call the day before your 12th statement posts to product change. Or, use the PC link provided: https://verified.capitalone.com/sic-ui/#/esignin?Product=Card&Action=ProductUpgrade

(kudos to K-in-Boston for linking) Then you can avoid the fee entirely... assuming you have the option to change to a different card product.

---

Thanks for taking the time to share the outcome with us.  I'm glad it all worked out! 

[kdm31091]

My original reply is something I stand behind because I’m making the point that people spend a lot of time hassling with Capital One to get things accomplished when they could just use products with other banks who are more flexible. That was my point. It wasn’t cynicism, just being realistic. If capital one wanted the EO involved for things like this, they wouldn’t require a PIN etc. They don’t give the front line reps power because they want them to stick by the computer decisions. It’s just how they work.

I’m glad the situation worked out for you OP.

[Anonymous]

[Mod note: quoted text from deleted post removed. - KiB]

KDMs response was based on data reported here over the last few years.    At one point, the answer to everything was "Contact the EO" and people did, and so the service was greatly curtailed.   KDM was just reporting that reality.

In this space there are lots of similar examples: people ask about getting Amex to match an increased SUB.   This seems to be ALMOST but not quite impossible, so the answer "Don't bother" isn't 100% correct but practically is.   Maybe it should be more "if you really have nothing else to do it could be worth a try".   Here you succeeded (although it MIGHT have happened anyway) but it doesn't mean the advice was motivated by a different agenda or, in general, wrong.

[K-in-Boston]

Thread has run its course and is now locked.  Non-FSR posts were removed.

For a refresher on forum etiquette, please visit: https://ficoforums.myfico.com/t5/Credit-Cards/Forum-Etiquette/m-p/2797115