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I finally upgraded my COP to a QS this morning. What a feeling. I'm hoping they will show me some love when I request a CLI. The $2,300 for the last 10 years is annoying. BTW - all of my current terms transfered over. Oh happy day. The reps were super nice.
I did the same product change last week, waiting on the new card to arrive. And yes, they were quite nice with me too - class act.
Cheers,
Scott