Yo, what's up guys? So last week, I posted saying that I was able to upgrade my Quicksilver non-EMV card to an EMV card after talking to the EO. Afterward, my card images on the website and phone app changed to the Spark card so I called them the next day to verify if my account is still a Quicksilver and they said it was and that the image change is an unexplained glitch. I just received my card in the mail and guess what. It was a Spark card so I called the EO again and they said that my account really is a Quicksilver card and they'll file a case to get me the right card and with a chip. I asked what to do with the card I got and they said I could still use it and it'll just work like a Quicksilver card. Pretty interesting turn of events I must say and just thought I'd share.
Original post:
04-29-2015 04:15 PM, @Anonymous wrote:What up party people? There have been a few threads about the new Capital One Quicksilver design with an EMV chip. I sent in a secured message asking to be switched and they said that I would not be issued a new card immediately but that I should receive one by the end of 2015. It didn't bother me or anything, but I had some time to kill on Friday and came across the EO # on my contact so I gave it a call and asked for a switch. I told them that I would be traveling in a few weeks and wanted to call in advance to get a card I could use overseas. The lady on the phone said that was smart of me and said she'd look into it and call me back in a few days. I received a voice message today saying that my request was fulfilled but that was it. No details on when and where it's being shipped, if at all. I'm just assuming I'll be seeing something in the mail soon. She gave me her extension so I'll give her a call back tomorrow if I have time. Great news regardless!
Strangely enough, the image on my Capital One Wallet app changed from a generic Capital One card (since I currently have a personalized card) to this:
No image is loading on my Capital One portal though:
TLDR If you haven't been successfl at getting a new card issued and really want one, just call the Executive Office and tell them you need one since you'll be traveling soon. They won't ask to verify or anything and your request should be approved. The call took me a minute and a half tops.
