@Anonymous wrote:
@TuffTurkey wrote:I dont know its driving me crazy and has me super frustrated...im at a loss...
I think this is a reasonable situation in which to enlist the EO's help if you really would still like to move forward with them. You did everything asked of you, several times, within the time frame requested, and now they are telling you the time is expired. I don't think it would hurt to at least ask for the help, especially since you are concerned about your scores being fairly low and concerned about your ability to start over with a different lender. I'm sorry this happened to you.
as in an email to EO? Or call?
@Anonymous wrote:
I would also get in touch with them on social media--it seems they're a little bit more responsive and willing to work things out there as well.
Facebook? Like message or Put them on blast. Not familar with this tatic.
Little tidbit to avoid frustrations with Capital One verification ok?
I just went thru this exact same thing last week on my Venture Approval only via phone verify this time and public record questions. So the first time back in March or whatever had to do with the FAX in copies of your DL/Utility Bill etc. and required to send again a second time no matter what. I don't question the reasons, if they want 10 copies their gonna get 10.
The main thing here OP is NEVER WAIT A WEEK!!! Stay on top of it until they 100% confirm and approve. IMHO your que in line or whatever will get lost in the shuffle and then you'll be totally frustrated with the waiting and being transferred all over the place only to be told something else is amiss.
Like i said, NEVER WAIT A WEEK, stay on them HOURLY and/or DAILY until it's done. Just some good advice to avoid that headache with Capital One.
BTW, thank goodness i remembered the name of a county that i lived in, in another state 15 years ago if only for a few months 
@CreditMagic7 wrote:Little tidbit to avoid frustrations with Capital One verification ok?
I just went thru this exact same thing last week on my Venture Approval only via phone verify this time and public record questions. So the first time back in March or whatever had to do with the FAX in copies of your DL/Utility Bill etc. and required to send again a second time no matter what. I don't question the reasons, if they want 10 copies their gonna get 10.
The main thing here OP is NEVER WAIT A WEEK!!! Stay on top of it until they 100% confirm and approve. IMHO your que in line or whatever will get lost in the shuffle and then you'll be totally frustrated with the waiting and being transferred all over the place only to be told something else is amiss.
Like i said, NEVER WAIT A WEEK, stay on them HOURLY and/or DAILY until it's done. Just some good advice to avoid that headache with Capital One.
BTW, thank goodness i remembered the name of a county that i lived in, in another state 15 years ago if only for a few months
Yeah Im a credit youngin. I shouldve stayed on them but how would I know that a major company could slip like that. But your right. Ive done phone verification before. But i didnt know cap 1 did that... well i guess i will find the EO email address and send a friendly email about whats going on.
Guys tell me what you think of this Email to the EO before I send it.
To Whom it may concern,
My name is . On the date of 08-07-2015 36 days ago I submitted an Application for the Capital One Quicksilver one Card. I was Told That same day that Verification was needed and to send in documents proving identity. I sent in Required documents via fax and was told a week later around 8-15-15 that my documents were received and to wait for processing. I called Back On or Around 8-21-15 to only be told that one of my documents were unreadable and to re fax. I re fax required Documents and was told again it will take time to process it. I called Again around 9-5-15 for an update. I was told that they needed a Photo ID as well, but I was not notified of this only of 2 forms of verification SSN and Proof Of Address which I have supplied. Which worried me about it was close to 30 days since original submission of application being afraid of an additional hard pull on all 3 bureaus. I contacted again today 9-13-15 about verification again about receiving my Photo ID, Only to be told that once again it was unreadable and I can resend it but it would be a hard pull once again.
I am frustrated that I had to jump through hoops and have to wait for myself to call in about missing info on my verification, Especially if there is something wrong. I need to resolve this. I believe I have done everything to prove my identity. All I wanted was to become a customer of your company from the great praise from my friends and co workers. Please Contact me So me can come to a resolution to this.
@TuffTurkey wrote:
@CreditMagic7 wrote:Little tidbit to avoid frustrations with Capital One verification ok?
I just went thru this exact same thing last week on my Venture Approval only via phone verify this time and public record questions. So the first time back in March or whatever had to do with the FAX in copies of your DL/Utility Bill etc. and required to send again a second time no matter what. I don't question the reasons, if they want 10 copies their gonna get 10.
The main thing here OP is NEVER WAIT A WEEK!!! Stay on top of it until they 100% confirm and approve. IMHO your que in line or whatever will get lost in the shuffle and then you'll be totally frustrated with the waiting and being transferred all over the place only to be told something else is amiss.
Like i said, NEVER WAIT A WEEK, stay on them HOURLY and/or DAILY until it's done. Just some good advice to avoid that headache with Capital One.
BTW, thank goodness i remembered the name of a county that i lived in, in another state 15 years ago if only for a few months
Yeah Im a credit youngin. I shouldve stayed on them but how would I know that a major company could slip like that. But your right. Ive done phone verification before. But i didnt know cap 1 did that... well i guess i will find the EO email address and send a friendly email about whats going on.
You certainly don't need to feel like a credit youngin either. When i went thru my first time with them on that i was as dumfounded myself as anyone when they came back with "well those are too unreadable" etc. and i had to resend them again.