Re: Capital One chat

Anonymous · ‎03-12-2015

@CreditDrama85 wrote:
did they elminate the chat feature? I don't see it

I just logged in and it is there..

Anonymous · ‎03-12-2015

I asked a fan if it had three settings.

It said no. What a liar.

blessed-man1980 · ‎03-12-2015

True story ..The phone is more persoanl but also tricky because u r being recorded . It hit me the other day ..I had one of these moment ( I can't believe what I just said ) .

Josh611 · ‎03-12-2015

Ask for a supervisor. They'll usually do something.

Current FICO Scores EQ 782,TU 755, EX 754

AMEX BCE $24k, Quicksilver $10k, Venture $13k, Sallie Mae Mastercard $8.3K Chase Freedom 5k, Discover IT $3.4k, Kohl's Charge $2.5k, Capital One Secured $801

SecretAzure · ‎03-12-2015

I'd probably think better of Cap One if they didn't have that terrible chat system. Jeez are those people clueless.

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CreditCuriosity · ‎03-12-2015

I don't know what made me think of this, but they need to have the show the Undercover Boss the reality show being Mr. Fairbanks(undercover) go into a call center and play a role of a typical CS rep of Cap1 for a day, would be hillarious! Maybe this is what Cap1 needs

kdm31091 · ‎03-12-2015

I logged in and can see chat feature is available, albeit totally useless. All they've ever done for me is basically cut and paste "Capital One appreciates your business and hopes you have a good day but I cannot help you in any way shape or form" over and over and over lol

Anonymous · ‎03-12-2015

@kdm31091 wrote:
I logged in and can see chat feature is available, albeit totally useless. All they've ever done for me is basically cut and paste "Capital One appreciates your business and hopes you have a good day but I cannot help you in any way shape or form" over and over and over lol

Just like regular CS except you don't have to press mute when you want to curse at them.

Anonymous · ‎03-12-2015

Well I don't have a ton of experience with cap 1 customer service but I just used the chat feature to do a pc from platinum prestige to quicksilver 2 days ago and they had it done for me in less than 10 mins and my platinum card is already earning rewards before I've even received my new card so it worked well for me.

App_Addict · ‎03-12-2015

@ojefferyo wrote:
@Anonymous wrote:
Its next to useless anyway. What were you looking to do?
Bored and looking for someone to talk to, you know like back in the days of yahoo messanger

Thats funny! If you have Amazon or Walmart they are always fun to chatr with

CURRENT SCORES: TU: 698 21 Apps / EX: 644 28 Apps / AAoA: 4.4 Yrs. / Util. 5% / Goal: 750 by 12/22

Capital One chat

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