Capital One is Changing my Billing Cycle End Date, Ramifications for AZEO

[quikj9]

@Anonymous It's frustrating that they didn't allow you to change your due date to one at the end of the month. My due date directly contradicts what that rep told you. 

[cr101]

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@Anonymous wrote:

Update:  Tried to change my bill due date to the 25th.  Spoke with both a representative and a supervisor.  Was told specifically that due dates from the 23rd through the 31st were "off limits" and their "system won't allow that."  So much for changing the due date in response to their change in terms.  I'll be replacing all of my Capital One cards (read: Spark for Business X 2 and four personal cards) over the next several months.  Capital One has always provided good credit options and great service (especially for those building/rebuilding their credit) but I'm past that now and moving along.  Humans tell systems what to do and clearly they are telling their systems to make things more difficult for those of us who care to keep close tabs on when our bill closes.

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You can change the date through the site yourself. But, he's probably right about your available dates. The latest date available to me is the 21st. There's a page that explains why you can't select other dates and it mentions that your payment due date must be on a day that occurs each month (bc of the law that requires you to have a consistent pmt due date), which is why the 29th - 31st aren't available.

For those of you changing your due date, you may not get a statement for a month, which means that a payment won't be reported for that month. I found out the hard way.

[Iusedtolurk]

To the members who have Cap1 accounts I'm sure most of you are aware of the recent changes to the statement cut dates for Cap1 resulting in different statement cuts every month.

When I first realized what was happening it messed up how I handle my accounts as my due date was on the 6th of every month and the statement was always cut on the 9th and reported on the 10th (at least with Ex with Trans/Eq dragging a day or so behind).

I could always utilize the accounts on the 9th which worked for me. The new way added a few extra days on the account which makes most statement cuts around the 12th (varies from 9th-12th depending on days in the month) also I noticed for some reason after statement cuts it now takes 2-3 days later to report on EX.

NOW I thought in order to get some semblance of how I previously utilized my accounts I needed to change my DUE DATE to a few days earlier (like 3) to get it back to statement cutting around the 9th again.

I checked into the CHANGE DUE DATE  screen and saw it offered 5 options with the first one being 3rd of the month (that would be perfect) but I decided to hold off because I had just zeroed both of my Cap1 accounts and wanted to see the effects on my scores once the statement cut in case changing the date at that point would make reporting delayed for approx. 2 months.

Once the new statement reported I went to change the due date to the 3rd but it was no longer an option and the earliest was the 5th of the month (1 day earlier than current due date so really no major difference).

I couldn't understand why the 3rd was not offered anymore and checked back several different times to see if it would be offered again but alas no luck.

Now I am helping my cousin better his credit and monitor his new account for Cap1 and today just happened to look at his CHANGE DUE DATE screen (I had looked at it previously when viewing mines and noticed what dates he was offered slightly different than mines) his dates offered were changed a bit.

So I took a look at mines again today (last checked a couple of days ago and earliest still offered was the 5th) and what do you know the 5 options were changed again and the 3rd of the month was available again. I promptly opted for the 3rd of the month which will put me back to previous statement cut date of the 9th (with a few months being earlier).

So basically if you need a date that is not currently showing in your CHANGE DUE DATE screen keep checking on different days because they can and do change.

The only dates that are truly locked out are the 29th, 30th, 31st due to not being in every month.

[Mr_Mojo_Risin]

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@Iusedtolurk wrote:

To the members who have Cap1 accounts I'm sure most of you are aware of the recent changes to the statement cut dates for Cap1 resulting in different statement cuts every month.

When I first realized what was happening it messed up how I handle my accounts as my due date was on the 6th of every month and the statement was always cut on the 9th and reported on the 10th (at least with Ex with Trans/Eq dragging a day or so behind).

I could always utilize the accounts on the 9th which worked for me. The new way added a few extra days on the account which makes most statement cuts around the 12th (varies from 9th-12th depending on days in the month) also I noticed for some reason after statement cuts it now takes 2-3 days later to report on EX.

NOW I thought in order to get some semblance of how I previously utilized my accounts I needed to change my DUE DATE to a few days earlier (like 3) to get it back to statement cutting around the 9th again.

I checked into the CHANGE DUE DATE  screen and saw it offered 5 options with the first one being 3rd of the month (that would be perfect) but I decided to hold off because I had just zeroed both of my Cap1 accounts and wanted to see the effects on my scores once the statement cut in case changing the date at that point would make reporting delayed for approx. 2 months.

Once the new statement reported I went to change the due date to the 3rd but it was no longer an option and the earliest was the 5th of the month (1 day earlier than current due date so really no major difference).

I couldn't understand why the 3rd was not offered anymore and checked back several different times to see if it would be offered again but alas no luck.

Now I am helping my cousin better his credit and monitor his new account for Cap1 and today just happened to look at his CHANGE DUE DATE screen (I had looked at it previously when viewing mines and noticed what dates he was offered slightly different than mines) his dates offered were changed a bit.

So I took a look at mines again today (last checked a couple of days ago and earliest still offered was the 5th) and what do you know the 5 options were changed again and the 3rd of the month was available again. I promptly opted for the 3rd of the month which will put me back to previous statement cut date of the 9th (with a few months being earlier).

So basically if you need a date that is not currently showing in your CHANGE DUE DATE screen keep checking on different days because they can and do change.

The only dates that are truly locked out are the 29th, 30th, 31st due to not being in every month.

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That's kind of weird how the dates can change from day to day like that.

I didn't know that! 

Anyway, thanks for the DP's it'll definitely help some members!

[torebuild2014]

I have been a Cap One customer for a while and the once dependable statement dates now illudes me. In order to have a zero balance it appears as though I cannot charge anything after the due date because I cannot for the life of me figure out how many days will be between due date and statement date. 

Does anyone have the current formula that seems to work? My due date on 2 of my cards is on the 5th of the month and does not change, but the statement date is all over the place. *sigh* 

Thanks for reading and I appreciate any insight that you can provide.

[silver_idle]

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@torebuild2014 wrote:

I have been a Cap One customer for a while and the once dependable statement dates now illudes me. In order to have a zero balance it appears as though I cannot charge anything after the due date because I cannot for the life of me figure out how many days will be between due date and statement date. 

Does anyone have the current formula that seems to work? My due date on 2 of my cards is on the 5th of the month and does not change, but the statement date is all over the place. *sigh* 

Thanks for reading and I appreciate any insight that you can provide.

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Yea the whole statement changes threw me off completely back in November and December. It used to be 3 to 5 days after the due date but now it seems to be 6 to 7 days after the due date. As an example, one of my due dates with cap one is the 12th and the statement used to close on the 15th. Now its between the 18th and 19th. Weird that they changed the way it closes and worse is that I was never notified of the changes.

[Anonymous]

Per Cap 1, your statement day is 25 days from the due date. Depending on the number of days in the month, your statement date will vary. To find your statement date, count 25 days "backwards" from your due date.

For example, your due date is Feb 2, therefore, counting 25 days backwards, your statement date is Feb. 8th. Next month, your statement date will be March 5th.

Also, call Cap 1 and ask the CSR for your statement dates.

Hope this helps.

[Anonymous]

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@silver_idle wrote:

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@torebuild2014 wrote:

I have been a Cap One customer for a while and the once dependable statement dates now illudes me. In order to have a zero balance it appears as though I cannot charge anything after the due date because I cannot for the life of me figure out how many days will be between due date and statement date. 

Does anyone have the current formula that seems to work? My due date on 2 of my cards is on the 5th of the month and does not change, but the statement date is all over the place. *sigh* 

Thanks for reading and I appreciate any insight that you can provide.

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Yea the whole statement changes threw me off completely back in November and December. It used to be 3 to 5 days after the due date but now it seems to be 6 to 7 days after the due date. As an example, one of my due dates with cap one is the 12th and the statement used to close on the 15th. Now its between the 18th and 19th. Weird that they changed the way it closes and worse is that I was never notified of the changes.

Yeah, the change is kind of confusing to many. Cap 1 did notify cardholders in Oct IIRC. I know that the notice was attached to my Oct statement.

[torebuild2014]

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@Anonymous wrote:

Per Cap 1, your statement day is 25 days from the due date. Depending on the number of days in the month, your statement date will vary. To find your statement date, count 25 days "backwards" from your due date.

For example, your due date is Feb 2, therefore, counting 25 days backwards, your statement date is Feb. 8th. Next month, your statement date will be March 5th.

Also, call Cap 1 and ask the CSR for your statement dates.

Hope this helps.

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I must be reallly slow, because I can't make this work in the date calculator. *sigh* lol

[HeavenOhio]

@torebuild2014, call Capital One and get the closing dates for the next three or four months. Play with the date calculator after that. Once you've done all that, you'll get a good feel for what's happening. You'll find that 30-day months will have one date, and statements will close a day later in 31-day months. That leaves February, which closes a couple of days earlier.

Capital One refers to this new system as "flex cycle." What's bizarre is that this applies to some cards while not applying to others. Only one of my three cards is on this new flex cycle. The other two still close five days after the due date.