Capital One

[Anonymous]

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@mymoneynow wrote:

You are better off charging a tank of gas or a 1/2 tank of gas to your Crap 1 card than taking the chance of losing the tl.

Something needs to be done to Crap 1 and their business practices, this is a prime example! 

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They are terrible and I can't wait until they are given a new port hole. But until then, either dump them or deal with them is all we can do. I personally dumped them but I know people who either have no choice but to deal with them or they are status quo with them and feel no need to rock the boat.

[Anonymous]

Thanks everyone. I never would have gotten a capital one card if I had know how bad they were. I was in college and wanted a card to establish some credit. They are my only cc and I have no real desire to get anymore. To update I did contact them and was transferd to India. I then requested to be transfered back to the US. I spoke with an account manager in Dallas and got her name. She told me that they would update my account with the credit agncies on the 5th. I will keep everyone posted.

[MojaveMoon]

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@mymoneynow wrote:

Something needs to be done to Crap 1 and their business practices, this is a prime example! 

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Here's something that will always stick out in my mind. For years Capital One didn't report its customers' credit limits. Several months before they finally started reporting them, word was spreading about this. I had had a chance to speak to their highest office for consumer issues about an ongoing issue. At the end of the conversation, I asked if she could confirm the issue about Capital One reporting the limits. The first word out of her mouth was "Unfortunately ..." I thought that said a lot about Capital One that they regarded it as unfortunate that they were ending the practice of hurting (some of) their customers' credit scores by not reporting the credit limits.

[MojaveMoon]

Just a quick off-topic/on-topic suggestion. Capital One now makes it possible to set up a balance transfer on the internet. I realize that the people in the first tier of customer support are trying their best and are trying to be courteous and professional -- so, likewise, I always try my best to be as courteous and patient, too.

But even with my hearing being pretty good, I often times am straining to focus on every word being said because the language barrier is so bad -- this was how things were when I called to set up a balance transfer by phone with Capital One. From now on I plan to set up the balance transfers online so I have the peace of mind that there was no miscommunication about what digit or letter or amount was specified.

Message Edited by MojaveMoon on 02-02-2009 08:47 PM

[oracles]

What about if you have very good credit and get one of there better cards, how do they treat you?

good credit limits, good credit limit increases, low apr, custmer service?

Is it worth it?

I was thinking about getting one for int'l travel since they dont charge a fee.

Thanks to all those who respond.

[Anonymous]

Another update. They updated my credit report today and the posted the worng amount. How the H**L is that even possible. First they dont update it for three months and now they put an amout I never had! Can I report them to some type of goverment credit agency?

[Anonymous]

You always have the option to file a complaint with the FTC https://www.ftccomplaintassistant.gov/ but that doesn't guarantee you any relief. The complaint system was to accumulate issues against entitites so that if ever it becomes obvious or necessary to take action, they have fodder. That's all. In rare cases, it will but not in balance discrepencies and stuff like that. I am sorry, you'll have better luck dealing with them directly or the CRAs.

[WhirledPeasPlease]

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oracles wrote:

What about if you have very good credit and get one of there better cards, how do they treat you?

good credit limits, good credit limit increases, low apr, custmer service?

Is it worth it?

I was thinking about getting one for int'l travel since they dont charge a fee.

Thanks to all those who respond.

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When I app'd for my C1 card my scores were low/mid 600s (I think) w/ very low util.  I rec'd an instant approval for 3k.  In 3 months I called and got it to 3750.  When my credit steps kicked in, it went to 4250 two weeks later.  At the 9 month mark I called and and they took it to 5250.  The IR is 10.14 and the AF is 19.  It's a basic, boring card -- just a Platinum w/o rewards.  I had an intro period of 6 months w/ 0% and PIF before any interest hit.  At 8 months I did a BT for 3500 bucks (0% x 6mo) -- fee capped at 50.

I can't complain at ALL about this card.  I don't think they offer this exact card w/ the exact options anymore.  When I signed up I ended up picking limited credit history b/c I didn't have a card over 5k.  Originally I thought the card would max out at 3k, but I'm guessing it can go up to 15k.  I asked the CSR about my ceiling and was told that I didn't need to worry about hitting it for quite awhile.

[Anonymous]

Just to add another personal experience which made no sense to me but might make some sense to you and help you, when I applied for CP1 business card, my scores were EX:640, EQ:705, TU:711, no baddies, nearly 0 util, 9-15 years of credit (everyone sees it differently for some reason) and they approved me for $500 and although they said they would reevaluate, after 2.5 years, nothing and I kicked them to the curb. Now, my wife applied with scores of EX: 423, EQ: 512, TU: 456, 5 baddies, 3 collections, 3 years of credit history, no active credit (basically 100% util) and they approved her one shot $4000 and raised it to $4500 in 6 months. It makes absolutely no sense to me whatsoever and I am til this day baffled.

PS. I tried for a regular card too and got declined while others have offered me 4500 and the lowest I got was 2700 from Juniper and she even had one judgement from one of the baddies that became a collection and so on. this was before we were married and I have since fixed up her stuff quite a bit and she is now in the mid 600s but that has till this day bothered me and makes no sense.

Message Edited by Guardian on 02-03-2009 03:16 PM

[pattycake]

I think they are most friendly when I call the backdoor number.  I just combined my two cards into the one with the lower interest rate, and they were great.