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Capital one changed Card without permission

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Larsim
Valued Member

Re: Capital one changed Card without permission

The same thing just happened to me. In doing my daily round of checking my cards on the apps I noticed that instead of Quicksilver it reads Platinum Mastercard. I phoned Capital One right away, the rep advised that just the name changed but the card is still a Quicksilver card earning 1.5% and besides the name nothing else changed - as matter of fact I can still use the same Quicksilver card as before.

 

I then proceeded to the tell rep that I don't care if they name the card "funny money bunny blue moon card", as long it still earns 1.5% we are all good. Smiley Very Happy

 

EDIT: Just last week I was approved for the Walmart card bringing the total of Cap 1 cards between me and my wife to 6 so not sure if that had anything to do with it.

 

 

Message 11 of 34
Anonymous
Not applicable

Re: Capital one changed Card without permission


@Larsim wrote:

The same thing just happened to me. In doing my daily round of checking my cards on the apps I noticed that instead of Quicksilver it reads Platinum Mastercard. I phoned Capital One right away, the rep advised that just the name changed but the card is still a Quicksilver card earning 1.5% and besides the name nothing else changed - as matter of fact I can still use the same Quicksilver card as before.

 

I then proceeded to the tell rep that I don't care if they name the card "funny money bunny blue moon card", as long it still earns 1.5% we are all good. Smiley Very Happy

 

EDIT: Just last week I was approved for the Walmart card bringing the total of Cap 1 cards between me and my wife to 6 so not sure if that had anything to do with it.

 

 


Yep they did it to mine too. 

CAD6A183-7CD7-40B2-8B0A-202BC7D6BB0D.jpeg


They are gonna get a lot of people calling and asking about this change. Usually it only pops like that during maintenance. 

Message 12 of 34
Anonymous
Not applicable

Re: Capital one changed Card without permission

Same here, lol, I'm just gonna call it a glitch and wait for it to resolve itself.
Message 13 of 34
Anonymous
Not applicable

Re: Capital one changed Card without permission

If you run the PC link, it says it's a Platinum Mastercard with 1.5% cash back. 

I wonder if this is because they are getting rid of image cards and mine has a custom image?

Message 14 of 34
Shooting-For-800
Senior Contributor

Re: Capital one changed Card without permission


@Anonymous wrote:
They definitely changed it to a platinum, I just got off phone with CSR, said they reviewed account and that I wasn’t using it a bunch after statement closed and downgraded it for annual fee...

Pretty sure it was always platinum.

Plat, QS, QS1 etc are all platinum unless they are Visa Signature, World MasterCard, or World Elite MasterCard.

 

Name of card versus the level of the network.

 

 

 

 

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Message 15 of 34
Anonymous
Not applicable

Re: Capital one changed Card without permission

Same here. QS1 changed to platinum mastercard. Still showing I have a 39 af. Will call later when I get home to confirm.
Message 16 of 34
Anonymous
Not applicable

Re: Capital one changed Card without permission

Mine is showing annual fee, and hoping it will be easier to PC it now since it is the platinum lol notorious QS1 is difficult to PC
Message 17 of 34
Anonymous
Not applicable

Re: Capital one changed Card without permission

Update: Just got off phone with CS rep. Says it’s a system issue and that my rewards are still going. Unfortunately the AF is still there too.
Message 18 of 34
DoctorManhattan
Frequent Contributor

Re: Capital one changed Card without permission

Try to PC with link
Message 19 of 34
Anonymous
Not applicable

What just happened to my CAP1 account?

I have a Cap1 QS card. Did a balance tranfer about a week ago. When I logged into my account tonight it says that I now have a Cap1 Platinum

card instead of a QS card. Did they just downgrade me? 

Message 20 of 34
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