cancel
Showing results for 
Search instead for 
Did you mean: 

Changes to CSR, what would you want them to be?

tag
iced
Valued Contributor

Re: Changes to CSR, what would you want them to be?


@redpat wrote:

@UpperNwGuy wrote:

@redpat wrote:

@wasCB14 wrote:

@L-TWT wrote:
Irish80,
I was just reading a recent comparison article by the “points guy” where he broke down the possibility of the CSR losing its top ranking as the #1 go to travel card with the increased rewards earnings from the revamped Amex gold & Citi prestige. Because at the end of the day, It’s all about beating out the competition.

Keep in mind TPG is a subsidiary of a 3,600-employee marketing company. At the end of the day, it's about advertising and referral fees.


That being said there is some truth of CSR losing ground.  My CSR is basically in the SD since gold changes and 5x plat airline.  IMO, because of these changes and the fact that Amex offers partner transfer bonuses they are kicking the crap out of chase right now.


Amex transfer bonuses may appeal to you, but I think you represent a fairly narrow constituency of travel geeks who live and breathe this stuff.  For the average cardholder, who rarely thinks about rewards, Chase has a lot to offer with United, Southwest, Marriott, and Hyatt.  These four brands are recognizable to almost any cardholder, and many of those cardholders will already have loyalty accounts with one or more of those partners.  Amex partners, apart from Delta and Hilton are a bit more exotic.  I don't see Chase losing ground.  The people I know who are choosing Platinum over CSR seem to motivated by the airport lounge access, not by the transfer partners.


Amex has delta, marriott and hilton.  Plat also gives you gold for marriottt and hilton which automatically gives you better point earnings on stays   My home airport has an escape lounge which is better than AA lounge which closed in Oct anyway.

 

Cannot stand SW when all the grey hairs head south for the winter and everyone is in a wheel chair for their miracle flights. Tried them many years ago, never again.  It's bad enough being treated like cattle in the airports why fly the king of cattle ranchers SW.

 

4x dining and 4x grocery on top of plat 5x for frequent flyers is an absolute killer for chase, I can't be the only one. 


Couple things I'll add:

 

1. Combining the Gold and the Platinum gives a better redemption on dining/travel than does CSR, but it takes 2 cards and an AF of $800 versus Chase's $450. Even the net AF works out to $180 for the two AmEx versus $150 for Chase, assuming optimal use of annual credits. The AF difference is a fairly negligible one, but having to pack two cards to compete with one from another bank is not "kicking the crap" by any definition you can drum up. Closed the gap perhaps, but this isn't a woodshed moment.

 

2. This is being targeted as the premier go-to card(s) for frequent travelers, but frequent travelers don't need gold status from a card. Repeat, frequent travelers do not need gold status from a card. The takeaway point here: this benefit is nigh worthless to frequent travelers because they already have it. Casual travelers loyal to one chain can get gold every year through nights (50 nights is less than one week a month), and frequent travelers can split their nights and still hit both without much problem. Travelers who don't stay in either frequently won't care. Sorry to those of you who take 4-5 trips a year and think you're road warriors - you're not, but at least you can still get gold via credit card!

 

3. I've seen Hudson News stores that doubled as better lounges than the AA ones in some airports. AA sits in the void where they have the international premium carrier flight map with the LCC carrier experience. As much as I like UA, they're not far away anymore, either. Both airlines are trying too hard to compete with LCCs for the bargain bucket low-rev kettles and it's hurting both airlines in the process. DL is really emerging as the one carrier in the US that is at least halfway serious about being a premium airline.

 

4. I would add JetBlue to the pile with Southwest. JetBlue's made a minor dent with the Mint product on TCON flights, and in this race it's clearly trying to be the Target while Southwest plays Wal-Mart, but in the end they're both still LCCs who attract the types of passengers that made me decide it's worth paying a premium price just to keep my distance.

 

Anyway, opinions aside for a moment...what I really see happening here with Chase and American Express is more parity than anything. The DL loyalists now have a two-card combo that's on par with CSR so they can pile up SkyPesos. The UA loyalists still have the CSR for MileagePlus Pesos. The people in play here are the swing voters who spend a little each year on travel, aren't loyal to a particular airline, and are easily swayed with shiny bonuses or additional point accruals. Everyone else will do whatever it is they do.

 

If Chase really wanted to drop the mic, they could mirror the Platinum's SkyClub access and jack up the AF by $100. A $550 AF CSR that got solo travelers into UC on domestic itins would be great, though it would also significantly drop interest in the MP Club card. I'm not holding my breath on this one, though, for reasons already stated - Chase isn't threatened by the new AmEx offerings and, honestly, making any changes to the card just signals to American Express that they feel threatened. It's too early for that.

Message 21 of 29
Cory
Established Contributor

Re: Changes to CSR, what would you want them to be?

The Chase Sapphire Reserve need not change anything! The card still earns an impressive 3X for dinning and travel worldwide with no earning "gambits" or "restrictions", have $300 annual travel credit for all types of travel, good transfer partners and 1.5 back for Chase portal redemption. Which brings me to one of my "pet-peeve" with AMEX is that they seem to lure you in with a promise of higher bonus earning catagories and then somehow code their system to deny the bonus earnings. Citi and Chase are pretty much consistent and no "gimmicks" with bonus categories.

 

Besides, the card is already to generous and thus probably cannot bear to increase the earnings. The Sapphire Preferred can definitely use a "brush of paint" I just hope whatever they do/if they are contemplating anything is to not cancel primary rental car insurance which is another fabulous perk.

 

We as (points enthusiasts) seem to get so "bored" and are to easily swayed by any "new" credit card offering that launches. Yesterday it was AMEX, today and in the future it is Citi, and then someone else comes along with a "new" launch, then we all go running over to that side. It's like "sheep to the slaughter" or as someone else mentioned "herding cattle" It's never ending. I'm dizzy now. Back to the CSR discussion.

Message 22 of 29
UpperNwGuy
Valued Contributor

Re: Changes to CSR, what would you want them to be?

Iced is correct. True road warriors don’t need travel credit cards. Before I retired, I was a road warrior, and I earned and retained elite status at United, American, US Airways, Marriott, and Hilton without holding a single travel credit card.
Daily Carry: PenFed Power Cash • NFCU Flagship • NFCU More Rewards • Chase Freedom
Sock Drawer: PenFed Promise • NFCU cashRewards • Chase Sapphire Preferred • Chase Freedom Unlimited • United Explorer • UNFCU Azure
Message 23 of 29
redpat
Senior Contributor

Re: Changes to CSR, what would you want them to be?


@UpperNwGuy wrote:
Iced is correct. True road warriors don’t need travel credit cards. Before I retired, I was a road warrior, and I earned and retained elite status at United, American, US Airways, Marriott, and Hilton without holding a single travel credit card.

Not a road worrior a tweener spend about 30 - 40 nights a year and mix in Hilton, non-brand hotels (including FHR), resorts and inns.  AA exec plat this year falling to plat next year. 

Personal Cards: Amex Delta Res | CSR | Citi AA Exec | Citi Strata Premier Business Cards: Ink+ | Amex BBP
Message 24 of 29
Anonymous
Not applicable

Re: Changes to CSR, what would you want them to be?

Agreed with those who state Chase doesn't need to add a thing.  Amex is still not for everyone and the Prestige and Citi ecosystem isnt scaring anyone.

 

The 1.5x on all spending just mimics the freedom unlimited, so I don't see the point.  Having an extra card is a minor inconvenience especially when its free.  I guess if there is some realistic modification, they could add maybe a 2x entertainment category to go with the whole "Affluent Millenial" vibe of the card.   

Message 25 of 29
Anonymous
Not applicable

Re: Changes to CSR, what would you want them to be?

The current deal breaker for me is not being able to have a…

Free Authorized User
Message 26 of 29
UpperNwGuy
Valued Contributor

Re: Changes to CSR, what would you want them to be?


@Cory wrote:

 one of my "pet-peeve" with AMEX is that they seem to lure you in with a promise of higher bonus earning catagories and then somehow code their system to deny the bonus earnings. Citi and Chase are pretty much consistent and no "gimmicks" with bonus categories.

 


Very good assessment.  I agree with you.

Daily Carry: PenFed Power Cash • NFCU Flagship • NFCU More Rewards • Chase Freedom
Sock Drawer: PenFed Promise • NFCU cashRewards • Chase Sapphire Preferred • Chase Freedom Unlimited • United Explorer • UNFCU Azure
Message 27 of 29
redpat
Senior Contributor

Re: Changes to CSR, what would you want them to be?


@Cory wrote:

The Chase Sapphire Reserve need not change anything! The card still earns an impressive 3X for dinning and travel worldwide with no earning "gambits" or "restrictions", have $300 annual travel credit for all types of travel, good transfer partners and 1.5 back for Chase portal redemption. Which brings me to one of my "pet-peeve" with AMEX is that they seem to lure you in with a promise of higher bonus earning catagories and then somehow code their system to deny the bonus earnings. Citi and Chase are pretty much consistent and no "gimmicks" with bonus categories.

 

Besides, the card is already to generous and thus probably cannot bear to increase the earnings. The Sapphire Preferred can definitely use a "brush of paint" I just hope whatever they do/if they are contemplating anything is to not cancel primary rental car insurance which is another fabulous perk.

 

We as (points enthusiasts) seem to get so "bored" and are to easily swayed by any "new" credit card offering that launches. Yesterday it was AMEX, today and in the future it is Citi, and then someone else comes along with a "new" launch, then we all go running over to that side. It's like "sheep to the slaughter" or as someone else mentioned "herding cattle" It's never ending. I'm dizzy now. Back to the CSR discussion.


Well for those who use both MR and UR if you used to get 2x dining and 2x airfare w/ Amex they used CSR.  Now that Amex passed CSR some have switched to Amex for 2 and 1 more point for the same spend.  That can be well over 50k more points depending on their personal and business spend.  

 

If you don’t use United, SW or Hyatt it really doesn’t matter.

 

The funny thing is Amex didn’t launch any new cards to put a dent into those who have CSR, they just made their cards better.  That is something Chase should have done with CSP.

 

So if chase wants that spend they need to do something.  MR and UR are becoming the same point value to some.

Personal Cards: Amex Delta Res | CSR | Citi AA Exec | Citi Strata Premier Business Cards: Ink+ | Amex BBP
Message 28 of 29
EAJuggalo
Established Contributor

Re: Changes to CSR, what would you want them to be?

I don't have a Plat or CSR.  I do have a CSP and a Gold.  Right now the Gold is getting more use but that is because I'm home.  I'm going to St. Louis next week and Denver the week after that.  My Gold will get used for food, but otherwise I'll be putting my travel costs on the CSP.  Primary rental car insurance, and from my research, better travel protections compared to the Gold.  I'm seriously considering dropping the Gold when the AF comes due.  The grocery and dining earnings are not enough to offset the AF.  Now if the CSR offered one authorized user at no cost I would be all over it.  I won't pay for my wife to have a card I'm paying that much of an AF for.

EX700 TU 704 EQ 694 4/03/22
Cap1 QS-$4,500 Chase Freedom Flex- $800 Chase Freedom Unlimited- $1,000 Victoria's Secret- $1,200 Citi DC- $800 Amazon Store Card- $3,500 AMEX Hilton Honors-$1,000 Discover It-$1,000 Wal-Mart MC $290 Chase Sapphire Preferred-$5,000 NFCU Flagship $13,800 AMEX BCE-$1,000 AMEX Gold-$5,000 AMEX Delta Blue $1,000 Lowe's $5,000 Navy Platinum $17,000 AMEX BBP $2,000
Message 29 of 29
Advertiser Disclosure: The offers that appear on this site are from third party advertisers from whom FICO receives compensation.