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Chase CSP and The Home Depot Data Breach

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bch238
Regular Contributor

Chase CSP and The Home Depot Data Breach

Two weeks ago, I got noticed on Chase Online that my CSP account number had been changed.  I called Chase, and they explained that since my card had been used at The Home Depot, I was being issued a new account number.  I haven't received my new card yet, so I called and was told it would be another week or so.  Anybody else have similar experience?

 

By comparison, I called AmEx immediately after speaking with Chase.  I had used my BCP at THD and inquired whether I would be assigned a new account number.  AmEx told me that they were monitoring all accounts for suspicious activity, but a new account would be issued upon request.  I asked for a new account number, and the new card arrived the next day.  Pretty impressive, I thought.

FICO Scores (MARCH 2016): EQ 829; EX 825; TU 828
AmEx BCP $25,000; AmEx Platinum (NPSL); Barclaycard JetBlue Rewards $5,000; Bank of America Cash Rewards $27,500; Chase Sapphire Preferred $33,700; Chase Marriott Rewards Premier $15,000; Chase Freedom $12,000; Citi Prestige $30,500; Virgin America Premium $25,000; The Home Depot Card $20,500; Capital One Platinum $15,000
Message 1 of 5
4 REPLIES 4
Anonymous
Not applicable

Re: Chase CSP and The Home Depot Data Breach

Amend! Great service. Would be wanting a new account number and card ASAP myself.
Message 2 of 5
Anonymous
Not applicable

Re: Chase CSP and The Home Depot Data Breach

They called me and they closed my old account right the way. My new card was in the mail 2 days later. 

Message 3 of 5
virgo
Established Contributor

Re: Chase CSP and The Home Depot Data Breach

My Marriott got  hit.  Chase was on top of it.  They noticed it was a bizarre on-line purchase. Blocked the sale. Closed my card and had a new one in my hand within three days.

 

i have alerts on everything and Im glad I do.

Message 4 of 5
wacdenney
Valued Contributor

Re: Chase CSP and The Home Depot Data Breach

When my CSP got hit Chase did not catch it.  When I noticed it I called in and the account was immediately closed and a new card issued.  The charges were refunded the next day and the new card arrived 2 days later.  Not too shabby.

Message 5 of 5
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