Chase Fraud charge take off then get rebill back on

[Anonymous]

Back in April, I notice some fraud charges on my account over 17k I call to notify chase. They take off my charge from my account on April 8th. Now they add the charge back on my account on May 19th. These were all the foreign transaction. 

What should I do in this situtation. 

[Anonymous]

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@Anonymous wrote:

Back in April, I notice some fraud charges on my account over 17k I call to notify chase. They take off my charge from my account on April 8th. Now they add the charge back on my account on May 19th. These were all the foreign transaction. 

What should I do in this situtation. 

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Call them back. Ask to speak to a supervisor/fraud dept, if you feel it necessary.  Don't hang up (or call back as many times as needed) until you are satisfied.

They didn't issue you a new card after you reported the fraud? Issuing a new card is standard.

[Anonymous]

They issue a new credit card. After a month they put all the charges back to my account. I did conact the fraud department and then they close my account. 

[UncleB]

I would reach out to them again to find out what is going on.

I'll also add that I would follow the rules for disputing a fraudulent charge to a "T".  Sometimes that means sending in a form 'old-school' via snail-mail - if so, do it.  If you haven't already you might want to read all the fine-print that is associated with your particular account.

Good luck, and let us know how it goes! 

[Appleman]

Did I read that correctly, 17K? As in $17,000 USD?

Also OP can you give us a little more information about the situation? What country were the transactions from and had you visited there recently?

[elim]

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@Appleman wrote:

Did I read that correctly, 17K? As in $17,000 USD?

Also OP can you give us a little more information about the situation? What country were the transactions from and had you visited there recently?

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  +1

   also: Alerts may save Chase a few bucks next time.

[Anonymous]

It was 17 000 USD. It was in Cambodia and I did travel therre and lost my wallet over there. Due to communcation problem, I notify chase several weeks later. Chase take off all the fraud charges, After a month, chase rebill the charges and close all my credit card account with them. 

[Anonymous]

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@Anonymous wrote:

It was 17 000 USD. It was in Cambodia and I did travel therre and lost my wallet over there. Due to communcation problem, I notify chase several weeks later. Chase take off all the fraud charges, After a month, chase rebill the charges and close all my credit card account with them. 

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This issue is far bigger than something that will get resolved here.  You must deal with Chase's fraud department and/or their Executive Office.  This is not your typical fraudulent charge case here.  From the sound of it, it looks like they feel those charges were made by you and that's why they put them back on and then closed your account.  Don't delay because there could be bigger issues at play than you realize.

[Anonymous]

I just conacted chase and they said my card was present and someone forge my signature. I contested the chrages was not belong to me. And they wil conact me in the nest 24 48 hours. 

[Anonymous]

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@Anonymous wrote:

I just conacted chase and they said my card was present and someone forge my signature. I contested the chrages was not belong to me. And they wil conact me in the nest 24 48 hours. 

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Good luck.  Keep on it and hopefully this will get resolved in your favor soon.