Well I was finally able to get someone to verify that I did meet the Chase offer conditions and should be receiving the statement credit. This was after two different reps responded with messages that I did not qualify. Frustrating but I remained kind yet persistent. I am still seeking resolution on the Shop through Chase. Both of these offers were for the same retailer, with unusually high reward value, so I wonder if that's a factor.
When I call in, I only ever get someone who says they are forwarding my concern and I will hear back by mail in 10 business days. I never hear back by any channel.
I'm probably done with Chase rewards offers after these.
Yes, I expected it would be sensitive and easy to accidentally mess up. I had all adblocking turned off, VPN disabled, tracking cookies enabled and completed everything in one session.
The good news is after half dozen secure messages and three phone calls, someone finally was able to confirm that I'd met the Shop through Chase requirements and credited my points. This all took approximately 9 weeks.
@FalconSteve wrote:I would try calling, Chase online support is not great
Normally I agree, but in this case both resolutions came via secure message. Phone support was unable to help. Just promised me an escalation and mailed response in 10 business days, which never came.