@Anonymous wrote:
@kdm31091 wrote:
@Anonymous wrote:
@Anonymous wrote:
*sigh* Did I not just say thats exactly what Im doing? Its like talking to a wall around here sometimes. Later people 😎There's no call to get snippy.
That's why the standard phone reps are just a pain to talk to. JPM Exec line will attend you even if you're not a PD or RC cardholder, and they are way more knowledable. Ask me how I know.
If people continue to use "executive" numbers for technical issues or things like this, there will come a point where the numbers will no longer be available. Calling these numbers should be the exception, not the rule.
Don't get me wrong I know this issue has been frustrating for people, but I just feel like there is a overall a big rush to call EO or call these "high ups" when really this is merely a glitch in the system could be overkill.
The JPM Exec line is primarily there for RC/PD customers. It ain't going anywhere. Worst case scenario they pick up on the number you are calling from re-route your call overseas like it usually would.
Nothing lost for trying to get things done.
I didn't mean "it won't be available" in that sense. Of course the number itself won't disappear. What I mean is that they will stop accepting calls from every Peter, Paul and Mary that calls them. A Slate cardholder is not a RC/PD customer (I know there are people on here who have both, but I'm just saying).
I understand trying to get things done. I think sometimes people need to be more patient. Contrary to popular belief, you can call a CSR and even speak to their supervisor and get a case opened the same exact way without hassling the "executives" who likely are dealing with completely seperate issues. The EO or executive JPM lines don't exist as magic wands to fix everything that goes wrong. They should not be relied on as such. You should be exhausting all other avenues first. That's just my opinion. Now yes, certain lenders do not empower their CSRs to do very much (i.e Capital One) but I do think people need to have more patience. This is a glitch and will be sorted out probably without ANYONE calling anyone!
Just something to think about. Moving on from that, I do agree that when speaking to an "ordinary" CSR they should be willing to admit that the FICO rollout has had hiccups.
@Anonymous wrote:
You guys are right. Escalation shouldnt be necessary at this point. But if only they would be upfront and say you know what its a new product and some of our customers are clearly having some issues so please be patient. So simple and problem solved. Never happens. Like its a sin to admit things arent running smoothly. That would help the complaints more than anything.
Hard to know if that's what they're being told to do or if it's the agents themselves taking "initiative"
It's like a tug o war with CS. 
@kdm31091 wrote:
@Anonymous wrote:
@Anonymous wrote:
I finally got it added. Here is how I got it:
Early April I asked about it and they said no problem they'd get it added and sent me a new card. Well they never actually did the change to the new slate so nothing changed.
2 weeks later I inquired again copying my previous emails and they replied and said yes everything is good you should see your dashboard within 72hrs. Nothing happened
Last week I tried one last time and they replied and said everything looks good to go they will resend me a new card and I should have it...nothing, I gave up
Then Monday I got a message from them saying we apologize about all the confusion (without me actually sendin anymore messages after I gave up) and said they got the pc done and now it should show within 72 hrs and they are sending me another new card...well I wasn't holding my breath but sure enough there it was this morning!I would politely request 20K UR and a 10K CLI as recompense. Wringer is the definition of that process, Good grief.
I doubt they are going to give out rewards or CLIs just because a new feature was not rolled out smoothly. CLIs are based on your file. They are not given because Chase made an error with something.
The UR points maybe, possibly, but still doubtful. I've never heard of a CLI given because of a technical error though. That's just a fantasy, IMO, not going to happen
That's why I said request and not demand.
I'd be surprised if they don't put the phone on mute for a minute and have a laugh about it in the call center. 