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Seems like the Ritz card seems to be a trigger for these type of reviews. A co-worker of mine back in April had the same issue with Chase. App'd IHG and Ritz...cards worked for like a week. Account review triggered...got the wait to hear from us. His next communication was that they were shutting down his newly approved IHG, Ritz, and his 2 year hold Amazon card. He didn't even bother fighting it.
@Anonymous wrote:
I said "mam I came to visit family in Texas for Thanksgiving. If I lived out of the country I wouldn't be renting a car or staying at a hotel"
Not this is central to the thread, but I don't understand your response! Foreign visitors do precisely that
@Loquat wrote:Seems like the Ritz card seems to be a trigger for these type of reviews. A co-worker of mine back in April had the same issue with Chase. App'd IHG and Ritz...cards worked for like a week. Account review triggered...got the wait to hear from us. His next communication was that they were shutting down his newly approved IHG, Ritz, and his 2 year hold Amazon card. He didn't even bother fighting it.
Why are they so cautious about the Ritz-Carlton card??
OP, it looks like these are your first two Chase cards? My experience includes many years of history, including at least two situations where someone placed fraudulent charges on my cards, events a few years apart and different cards. Chase is good for fraud monitoring. They also have a reference point for my prior activity.
If soon after getting the cards, a brand new customer has foreign transactions, that might cause them to put a hold on things. It could be that after you talk to the appropriate people after this long holiday that things get sorted out.
My my suggestion is to wait for that conversation before making any sort of decisions about the cards.
Thank you for everyone's input
I hope it's just some kind of fraud protection freeze. They wouldn't tell me any information. Other than wait for a phone call or correspondence. My online access has been restored but the cards are still on hold.
I just panicked when they stated they didn't need any information from me. I've heard of Chase closing accounts when you open too many at once (like my case). I'll just wait to see what happens
Did you send Chase a foreign travel notification before you went to Mexico?