Chase offer removed after activation

[Vinjints]

Had a 30% offer on my prime card for Turbo Tax that I accepted, maybe a month or so ago. It was good for several months. Filed and paid with the card. Got the standard 1% CB. Assuming I'd get an email at some point saying I had cashed in for the remainder. However, now I don't see the offer in my activated, redeemed, expiring, etc. categories. It hasn't been a week yet since paying, so I'm hoping this is just lag and will get sorted out. I haven't used a bunch of offers outside the occasional GGR type offers they put up. Any experience with activated offers disappearing prior to the expiration dates?

[unsungivy]

I've had them lag like that before. Where it just appears gone. It eventually showed up.

[Vinjints]

Just got the email from Chase. I don't know why the offer disappears, but I did get the full credit awarded.

[SusanJA]

That stinks! Customer service might be able to set things right if you call. 

[AndrewF]

Just started getting tons of Chase offers on my Amazon Prime Visa. Used one (Shake Shack) and noticed a 15% off Orkin, so changed my autopay to that card (got $30 back from last month's payment from AmEx).

Hopefully some more stuff comes up that I can use.

[AndrewF]

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@Vinjints wrote:

Had a 30% offer on my prime card for Turbo Tax that I accepted, maybe a month or so ago. It was good for several months. Filed and paid with the card. Got the standard 1% CB. Assuming I'd get an email at some point saying I had cashed in for the remainder. However, now I don't see the offer in my activated, redeemed, expiring, etc. categories. It hasn't been a week yet since paying, so I'm hoping this is just lag and will get sorted out. I haven't used a bunch of offers outside the occasional GGR type offers they put up. Any experience with activated offers disappearing prior to the expiration dates?

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If anyone else is using TurboTax, they have TurboTax Deluxe for free this year if you do it on your phone. You can check out for $0 then go back on your desktop after you "paid" and check it over.

The offer is for people who didn't use TurboTax last year. It includes a free state filing too. It covers all tax situations that TurboTax can handle.

If you don't qualify, I suggest FreeTaxUSA. The only reason I came back to TurboTax is that it handles Illinois without charging me $15.99 or forcing me to use MyTaxIllinois, which is free, but requires starting with your federal and using a state website.

TurboTax gotta TurboTax, it still annoys you with interstitials trying to upsell you to "benefits" like expert review or "audit defense" that has a lot of loopholes that let them off the hook if you actually get audited.

(If you don't tell us in 15 days, we don't represent you at all, we don't represent you in tax court or if the Criminal Investigations Division is after you, about a dozen other caveats in Audit Defense.)