Chase recon datapoint

[red259]

While looking at another forums I saw a story of someone who apped for a chase ink card. While that is a business card I am posting it here because the datapoint is relevant for any chase account. The poster got a pending decision on her app and then called in. She was told the decision was pending and that she had to wait. So she did what many people did and hung up and called right back. She got a different rep who told her she had to wait for a decision and indicated that they saw she called two minutes ago. So for those people who think CSR does not see all your prior calls in you are very much mistaken! 

[kdm31091]

Anyone who thinks the computer doesnt log when you called is living in denial. Honestly, I figured that was common sense.

[Anonymous]

Greed overrides common sense in some people though. Thanks for the data point.

[red259]

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@kdm31091 wrote:
Anyone who thinks the computer doesnt log when you called is living in denial. Honestly, I figured that was common sense.

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I thought it was common sense as well, but obviously some people keep calling back over and over and hoping that the CSR won't see their prior calls. I posted this just as confirmation of what many of us assumed all along. Now whether or not it pops up on their screen automatically or the CSR has to actually go to a different screen to see that info is a different story.

[red259]

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@Anonymous wrote:

Greed overrides common sense in some people though. Thanks for the data point.

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I wouldn't call it greed. It is just that some people hate to wait for a result. There are people out there that skip to the last pages of a book to see how it ends or desperately want to know what their present is before their birthday/holiday. I never understood that, but some people just can't handle the anticipation. There are many people like that. . 

[Anonymous]

Most banks tracks calls and not just Chase alone.  They have been doing it for years.  But thanks for sharing.

[Anonymous]

This has to be true.  But part of me wants to believe a subset of reps exist that do not pay attention to this.  That has to be true?  I applied for 2 chase cobranded cards back in July. We now know its best to leave those be to process.  Didnt know that then.  Anywho, I recon'd both, denied.  Then again twice. Misinformed and told both had 5k starting limits. Recon'd again, approved for IHG @5k. Next day recon'd hyatt, denied, then a week later denied again. lol.

I have also heard of other folks having similar random experiences.  It is probably not a good idea to call in a ton of times.  And the proof is in the pudding with chase cobranded cards.

On a side note, anyone else find Amex's beeping while in calls to be ever so slightly intimidating? Lol.  Its like...oooo we are listening...and reminding you that it IS being recorded. Lol.

[ddemari]

when i first got my ritz carlton visa I called the number on the very top that says chase elite rewards guest services and after one ring hung up and realized that was not csr. 2 seconds later a representative from chase rewards blah blah called me to make sure I wasnt diconnected on accident. im sure they have the info on how many times you have called and or are calling avaialble to them. 

Ive never once contacted amex verbally for anything lol. but from what I hear they are not recon friendly or at all. 

[Anonymous]

Just ran across this as I was searching for Chase Saphire Recon ideas-

This thread indicates that these companies track when you call- I would like to shed some light on what was going on, at least in 1998-

In 1998 I helped install the technology side of things for MBNA in both Belfast Maine (corporate headquarters) and Orono Maine which at that time was their largest 24 hour call center.

The latest tech of the day then... was a full Avaya\SWBell phone system that provided these things (though probably much more that I was not made aware of):

1) Full caller ID even if you have it blocked. All numbers that you ever call them from are then associated with our account-

2) Complete voice recording and then transcription of everything said even while you are on hold.

3) Before the CSR answers the phone your account, everything you have ever said, your internal score that includes fico, as well as external information is on screen.

4) List of 3 probable scenarios as to why you are calling, and step by step workflows for the CSR to steer the call based on those scenarios.

From my understanding the steps forward in these technologies at that time by MBNA as well as the resulting oveall quality of the portfolio of cardmembers was the largest driving reason for Bank of America to pay huge money for them.

Also that was 18 years ago...  I wonder what they are doing now.

[Anonymous]

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@Anonymous wrote:

Just ran across this as I was searching for Chase Saphire Recon ideas-

This thread indicates that these companies track when you call- I would like to shed some light on what was going on, at least in 1998-

In 1998 I helped install the technology side of things for MBNA in both Belfast Maine (corporate headquarters) and Orono Maine which at that time was their largest 24 hour call center.

The latest tech of the day then... was a full Avaya\SWBell phone system that provided these things (though probably much more that I was not made aware of):

1) Full caller ID even if you have it blocked. All numbers that you ever call them from are then associated with our account-

2) Complete voice recording and then transcription of everything said even while you are on hold.

3) Before the CSR answers the phone your account, everything you have ever said, your internal score that includes fico, as well as external information is on screen.

4) List of 3 probable scenarios as to why you are calling, and step by step workflows for the CSR to steer the call based on those scenarios.

From my understanding the steps forward in these technologies at that time by MBNA as well as the resulting oveall quality of the portfolio of cardmembers was the largest driving reason for Bank of America to pay huge money for them.

Also that was 18 years ago...  I wonder what they are doing now.

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Wow!