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Citi does offer soft pull CLIs.
Login to your online account and navigate to Services > Credit Card Services > Request a Credit Line Increase. If you see the statement "It's easy to find out if you qualify for a credit limit increase. A credit bureau report will not be requested and you will receive an instant decision." you will be able to request a soft pull CLI. In most cases this appears 2-3 months after opening a Citi account, but as an existing cardholder you might be able to do it now. After that you can request another soft pull CLI every 6 months.
IME usage hasn't mattered much. I grew my Diamond Preferred from $5,500 to $12,800 with little use while just riding out a 0% balance transfer. DW has received 3 CLIs on her Double Cash ($4500, $5000, and yesterday $5500) in the past year with zero use other than a 0% BT. Meanwhile, the tiny $3000 starting line I got on my TY Premier card a few months back only grew by $1500 with fairly heavy use compared to the limit (there was a spend bonus for $4k spend in 90 days).
First card with Citi usually has a lower Cl than ones average starting CL.
I get a small-moderate, odd numbered, CL increase about every 6-9 months (SP)
Very small usage and pay to zero by statement, no large balances reported.
Started at about 5,500 -- 3years, now 19,900.
I believe they want to see history of good payments, have a scale correlated to time.
Spend should probably count but is secondary, because many with out it continue to get increases
I have the Citi AAdvantage card and just utilized the CLI option in the App a few days ago myself. It was a SP and did result in a nice increase. I also however just had a # of travel charges put onto it and paid off right away the past few months, so in that regard it did have some good usage before the CLI request.
Just did a CLI on two cards with CITI few days ago that were opened last November and both were soft pull. Both cards were approved for CLI.
@AnonymousAfter that you can request another soft pull CLI every 6 months.
Good post earlier in this thread, except I'd modify this slightly to state that you can only receive another soft pull CLI every 6 months. To my understanding, you can request them much sooner than that. I know I have the soft pull language shown in your ealier image, but my last CLI was only 3 months ago; I know that if I requested another today that I would not get it. I just thought this was worth clarifying so that people that see SP language don't think they're eligible for a CLI just because it's there when in fact they've already received a CLI in < 6 months.