@Anonymous wrote:
@Anonymous wrote:I asked via secured message and they told me to kick rocks. I paid in full and now I am not charging anything to the card. I know they won't care, but not running money through their account is the only way I can show my displeasure. I hope you find a way to get it added to your account, I had no such luck.
Thank you for that
I will be sure to keep you guys posted with this. I'm very determined but as you expressed, you seemed pretty determined too. It's really unfair for Citi to give the promotion to a select few - which we all have witnessed and reject others. This shows a weakness in their level of service and also shows the customer is not the priority. They shouldn't have an offer like this if they can't afford to treat all card members equally. Other credit card companies make their offers readily available and easy to add on if you missed out on it. I remember with my Chase Sapphire card I had the same problem happen and they simply added the offer with no need of proof / hassle what so ever. IMO, this is a bad way to start things off.
Sorry, this just isn't true! All the major issuers have targeted offers that go to a select few (that's what marketing does). In most cases, if you don't have an invitation key, you are out of luck (Just ask those trying for Amex Plat or PRG enhanced offers). Where Citi went wrong here is giving it to any non-targeted people at all, but not sure you really want to push this point. Some people got lucky when they "shouldn't" have, and that seems to have led to a false sense of entitlement.
Note this is different from the case where publically available offers change, e.g. Freedom going from $100 to $200. There, Chase will honor the improved offer for a certain period, like 90 days. This is good PR, people who applied "too early" don't get penalized. The Citi DC offer never was public, so it is completely different.
@longtimelurker wrote:
@Anonymous wrote:
@Anonymous wrote:I asked via secured message and they told me to kick rocks. I paid in full and now I am not charging anything to the card. I know they won't care, but not running money through their account is the only way I can show my displeasure. I hope you find a way to get it added to your account, I had no such luck.
Thank you for that
Sorry, this just isn't true! All the major issuers have targeted offers that go to a select few (that's what marketing does). In most cases, if you don't have an invitation key, you are out of luck (Just ask those trying for Amex Plat or PRG enhanced offers). Where Citi went wrong here is giving it to any non-targeted people at all, but not sure you really want to push this point. Some people got lucky when they "shouldn't" have, and that seems to have led to a false sense of entitlement.
Note this is different from the case where publically available offers change, e.g. Freedom going from $100 to $200. There, Chase will honor the improved offer for a certain period, like 90 days. This is good PR, people who applied "too early" don't get penalized. The Citi DC offer never was public, so it is completely different.
Yes, you do have a valid point. I think that's what happened to me and many others who applied thinking they can get the offer added to their account with the success stories others have shared.
@longtimelurker wrote:
@Anonymous wrote:
@Anonymous wrote:I asked via secured message and they told me to kick rocks. I paid in full and now I am not charging anything to the card. I know they won't care, but not running money through their account is the only way I can show my displeasure. I hope you find a way to get it added to your account, I had no such luck.
Thank you for that
Sorry, this just isn't true! All the major issuers have targeted offers that go to a select few (that's what marketing does). In most cases, if you don't have an invitation key, you are out of luck (Just ask those trying for Amex Plat or PRG enhanced offers). Where Citi went wrong here is giving it to any non-targeted people at all, but not sure you really want to push this point. Some people got lucky when they "shouldn't" have, and that seems to have led to a false sense of entitlement.
Note this is different from the case where publically available offers change, e.g. Freedom going from $100 to $200. There, Chase will honor the improved offer for a certain period, like 90 days. This is good PR, people who applied "too early" don't get penalized. The Citi DC offer never was public, so it is completely different.
I'm trying darn hard to prove this wrong about Amex. Right now, I am trying to attain the 250 statement credit offer for the BCP, instead of the nonsense 100, and 1 year of prime. I'm a student, if I wanted prime I could get 1 1/2 of prime for 69.99. You get 6 months free, and then a discounted rate. I've battled it out to every international cite Amex employs their customer service reps. Their advice was to simply cancel my current card and reapply for the preselected offer. There idiots as that would simply get rid of any sign up bonus offer whatsoever due to the new Amex rule. I ended up getting transfered I believe to the U.K in the end where "the manager" after talking to me for 5 mins he told me he couldnt hear me and hung up. I heard him perfectly fine, there was no connection break up he was just being a you know what. Got a very sour experience from Amex here. Right now I have a pending inquiry, but I know Amex will end up telling me to kick rocks. I pity the customer service rep that gets on the phone with me to tell me the inquiry got denied. I was prescreened for it on their site, applied, and am stuck with this nonsense offer. I would rather have the 150.
The result, I seized my 200 dollar offer with Chase and will now funnel everything through there card. So for anyone fighting for a sign up bonus offer I feel your pain, but if the CC companies get the chance to stick it to the customer they will. Discover and Chase though not so much. Amex, supposedly has top notch customer service, and probably does for their million plus anual spenders. People in Bangladesh reading off a script, simply yelling "no" to me when I say Hello, does not qualify as a good customer service imo.
@Anonymous wrote:
@longtimelurker wrote:
@Anonymous wrote:
@Anonymous wrote:I asked via secured message and they told me to kick rocks. I paid in full and now I am not charging anything to the card. I know they won't care, but not running money through their account is the only way I can show my displeasure. I hope you find a way to get it added to your account, I had no such luck.
Thank you for that
Sorry, this just isn't true! All the major issuers have targeted offers that go to a select few (that's what marketing does). In most cases, if you don't have an invitation key, you are out of luck (Just ask those trying for Amex Plat or PRG enhanced offers). Where Citi went wrong here is giving it to any non-targeted people at all, but not sure you really want to push this point. Some people got lucky when they "shouldn't" have, and that seems to have led to a false sense of entitlement.
Note this is different from the case where publically available offers change, e.g. Freedom going from $100 to $200. There, Chase will honor the improved offer for a certain period, like 90 days. This is good PR, people who applied "too early" don't get penalized. The Citi DC offer never was public, so it is completely different.
I'm trying darn hard to prove this wrong about Amex. Right now, I am trying to attain the 250 statement credit offer for the BCP, instead of the nonsense 100, and 1 year of prime. I'm a student, if I wanted prime I could get 1 1/2 of prime for 69.99. You get 6 months free, and then a discounted rate. I've battled it out to every international cite Amex employs their customer service reps. Their advice was to simply cancel my current card and reapply for the preselected offer. There idiots as that would simply get rid of any sign up bonus offer whatsoever due to the new Amex rule. I ended up getting transfered I believe to the U.K in the end where "the manager" after talking to me for 5 mins he told me he couldnt hear me and hung up. I heard him perfectly fine, there was no connection break up he was just being a you know what. Got a very sour experience from Amex here. Right now I have a pending inquiry, but I know Amex will end up telling me to kick rocks. I pity the customer service rep that gets on the phone with me to tell me the inquiry got denied. I was prescreened for it on their site, applied, and am stuck with this nonsense offer. I would rather have the 150.
The result, I seized my 200 dollar offer with Chase and will now funnel everything through there card. So for anyone fighting for a sign up bonus offer I feel your pain, but if the CC companies get the chance to stick it to the customer they will. Discover and Chase though not so much. Amex, supposedly has top notch customer service, and probably does for their million plus anual spenders. People in Bangladesh reading off a script, simply yelling "no" to me when I say Hello, does not qualify as a good customer service imo.
I agree 100% completely with you. I personally feel like if you have a new account and the offer exists, there should be no reason to not provide the offer. It's about building morale and a relationship with customers. A positive experience I've had with Capital One should be an example of how things should be handled. I had a journey card that I later coverted to a Quicksliver card and while converting I was also able to obtain the 100 sign up offer even if it didn't meet their certain protocol they still accommodated my request. I know view Capital One as a company that cares about their customers - others may argue this, but judging from my experience I'm happy with them. Citi on the other hand is very similar to how Amex is treating you. I just got a nasty message from them that was totally unnecessary, but hey what do they care? Like you said CC companies will exercise any chance they have to stick it to their customers. My advice to you is consider if it's a battle worth fighting for. After my constant attempts, I realized it's not worth the hassle and that it seemed pretty aimless as I was getting no where. I wish you a positive outcome and hope you get your offer. But if you don't it's not the end, and there are many other companies who will give you great offers and honor them. Good luck and Happy Thanksgiving Thanks for also sharing your experience, makes me feel i'm not alone with these miserable companies.