Citi DoubleCash PriceRewind Program Issues

[Anonymous]

Has everyone been having PriceRewind issues within the past month? It’s like they’ve been trying tuck away and hide the manual submission option, then the CAPTCHA would test you like 5 times or fail to load, and now mobile app PriceRewind doesn’t even open. It has to be done on desktop. I’ve checked with multiple account holders that I know and it’s the same for all.

What is going on?

[UpperNwGuy]

I gave up on Citi's price rewind two years ago.  I now evaluate credit cards solely on their annual fees, foreign transacton fees, travel credits, and point earning potentials.  I ignore all the insurance stuff, the priority pass, global entry, the AU stuff, and the other fluff.

[wasCB14]

I use Citi PR frequently. They definitely have been making it harder to use.

They sat on a ~$100 claim I had a few months ago for about a month until the lower-price merchant in question no longer offered the item. Then said they couldn't verify my lower price. The lower price was suspiciously low on a website I would be reluctant to buy from, but my claim did meet Citi's written requirements.

I've checked rewinds in progress via the mobile website (never tried the PR app), but always started searches and submitted claims on desktop.

I started my last search Oct 19 via desktop and that search is going smoothly so far. I'm using an in-database item and just letting it search on its own. It already found the lowest price I could on my own.

I see they have been making manual submissions harder. I found the tucked-away link for providing a lower-price for an in-database item,  but can't find a way anymore to submit an out-of-database claim on the website. Perhaps that now requires a phone call.

One link is at the end of "1. You Buy 2. We search 3. You save". Another is linked in the "I searched for an item but Citi Price Rewind did not find a match. What should I do?" answer.

[Anonymous]

This thread reminded me of an ongoing rewind that I have. I checked it and I found that there haven't been any automatic adjustments. I was able to Google it though and BestBuy(where I got it) has it $50 cheaper. I'm not sure why that didn't track. The manual submission process seemed simple enough though. I just hope a screenshot of the product listing from bestbuy's website is enough to go off of.

[minski]

Following this closely. I have been thinking of possibly reapplying for Citi Double Cash for the Price Rewind program but if it is getting harder to use, that may save me the trouble.

[wasCB14]

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@Anonymous wrote:

This thread reminded me of an ongoing rewind that I have. I checked it and I found that there haven't been any automatic adjustments. I was able to Google it though and BestBuy(where I got it) has it $50 cheaper. I'm not sure why that didn't track. The manual submission process seemed simple enough though. I just hope a screenshot of the product listing from bestbuy's website is enough to go off of.

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Often the program won't detect that a major website carries something. Best Buy is, at least, a place they occasionally will check.

I have never (in hundreds of searches) seen it look on Amazon.

It tracks Walmart and Target pretty accurately.

[Anonymous]

I have almost reached $1000 in rewinds for the year. I’ve never had a price rewind denied. I’ve had to provide statements but that’s the extent of the incoviences I’ve had. I probably have over 50 rewinds and none have ever taken over 2 weeks.

Also, as of current, if you click the “search tips” hyperlink the manual submission link is hidden in one of the sentences. One word “submit “ is hyperlinked—that’s the ticket.

I know people that can’t use telephones so I think they almost MUST have to provide an alternative method of submission... you’re just going to have to dig for where they hide it.