Retention depts are for those people that want to cancel,considering cancelling,contemplating cancelling. Whatever the case may be. Given the recent news of upcoming changes, that may apply to alot of people. OP was just sharing information with those people. If it does not pertain to you, then ignore it. Score had switched all of his spending and recurring charges to a different card because he was considering closing or pc'ing his Prestige and Premier. It's an individual choice. And like I said, if the thread does not pertain to you then ignore it. Keep it pushin! 
@baller4life wrote:
Retention depts are for those people that want to cancel,considering cancelling,contemplating cancelling. Whatever the case may be. Given the recent news of upcoming changes, that may apply to alot of people. OP was just sharing information with those people. If it does not pertain to you, then ignore it. Score had switched all of his spending and recurring charges to a different card because he was considering closing or pc'ing his Prestige and Premier. It's an individual choice. And like I said, if the thread does not pertain to you then ignore it. Keep it pushin!
Understandable - just a few of us needed to ask why this was posted since there wasn't clear information why, only a phone number posted, so we asked for more information.
I also don't think it's a good idea to say you're canceling something if you're not, but that's just something I would not do. Everyone is different and glad it worked out for OP!
@baller4life wrote:
Retention depts are for those people that want to cancel,considering cancelling,contemplating cancelling. Whatever the case may be. Given the recent news of upcoming changes, that may apply to alot of people. OP was just sharing information with those people. If it does not pertain to you, then ignore it. Score had switched all of his spending and recurring charges to a different card because he was considering closing or pc'ing his Prestige and Premier. It's an individual choice. And like I said, if the thread does not pertain to you then ignore it. Keep it pushin!
Right. Having a direct retention number makes things simple as well. Issuers differ in their approaches (and from time to time). In some cases, CSRs won't transfer you unless you explicitly say "I want to cancel" and in some cases, you may get a CSR who closes your card anyway. Think of talking to retention as "What will you give me to keep me as a customer" which really is very similar to reconning, asking for an APR reduction, or asking to match an offer that came out after you applied.
@baller4life wrote:
Retention depts are for those people that want to cancel,considering cancelling,contemplating cancelling. Whatever the case may be. Given the recent news of upcoming changes, that may apply to alot of people. OP was just sharing information with those people. If it does not pertain to you, then ignore it. Score had switched all of his spending and recurring charges to a different card because he was considering closing or pc'ing his Prestige and Premier. It's an individual choice. And like I said, if the thread does not pertain to you then ignore it. Keep it pushin!
Huh???? Hmm, isn't this a forum, lol!
@Anonymous wrote:
@baller4life wrote:
Retention depts are for those people that want to cancel,considering cancelling,contemplating cancelling. Whatever the case may be. Given the recent news of upcoming changes, that may apply to alot of people. OP was just sharing information with those people. If it does not pertain to you, then ignore it. Score had switched all of his spending and recurring charges to a different card because he was considering closing or pc'ing his Prestige and Premier. It's an individual choice. And like I said, if the thread does not pertain to you then ignore it. Keep it pushin!Understandable - just a few of us needed to ask why this was posted since there wasn't clear information why, only a phone number posted, so we asked for more information.
I also don't think it's a good idea to say you're canceling something if you're not, but that's just something I would not do. Everyone is different and glad it worked out for OP!
And I totally agree with that humu. Retention depts are for those that are considering cancelling or like LTL said wants them to match another offer. Every thread won't pertain to everybody.