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Citi closed all my credit cards

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Anonymous
Not applicable

Re: Citi closed all my credit cards

I just don't understand why they closed all 3 accounts. 

Message 11 of 28
FinStar
Moderator Emeritus

Re: Citi closed all my credit cards


@Anonymous wrote:

I just don't understand why they closed all 3 accounts. 


The letter will likely yield some answers on the closures. Unfortunately, we wouldn't know what their internal algorithms detected as any potential risk flags.

Message 12 of 28
Anonymous
Not applicable

Re: Citi closed all my credit cards

I will keep you guys updated thanks for the support. I have nobody for guidance. 

Message 13 of 28
FinStar
Moderator Emeritus

Re: Citi closed all my credit cards


@Anonymous wrote:

I will keep you guys updated thanks for the support. I have nobody for guidance. 


Definitely keep us posted when you receive the letters. Again, sorry that Citi closed the accounts.

Message 14 of 28
longtimelurker
Epic Contributor

Re: Citi closed all my credit cards


@FinStar wrote:

@Anonymous wrote:

I will keep you guys updated thanks for the support. I have nobody for guidance. 


Definitely keep us posted when you receive the letters. Again, sorry that Citi closed the accounts.


Yes, sorry that happened.   

 

Unfortunately, be mentally prepared to accept that they have gone.   Once an issuer closes ALL accounts, it would be extremely rare for that decision to be changed (maybe with something like identity theft, or a credit report for a different person had been pulled by mistake).  Sometimes ithat's just  partly institutional defence, "Yes. we probably got it wrong, but it's us vs those bunch of theiving lying.fraudsters so we won't back down"!

 

Also, the letter may be vague to the point of uselessness (e.g "closed for business reasons", yes, we guessed!)   But it could be more useful, as @FinStar said, let us know and we can provide sympathy even if there is no actionable thing to do!

Message 15 of 28
bigseegar
Established Contributor

Re: Citi closed all my credit cards


@Anonymous wrote:

AAdvantage $2000 limit: balance $1000~

Simplicity $1980 limit: balance $300

Diamond preferred $900 limit: balance $90~


Sorry that happened. Sucks for sure. You said twice that you keep your limits at only 10% usage and were pretty adamant about that. But your two biggest limit cards show from what you posted a 50% UTL (AA $2000/$1000) and a 15% UTL (Simplicity $1980/$300) not 10%. So, just thinking here depending on your salary maybe that 50% spooked them? Doesn't make sense really but then again neither does them just closing them without knowing any other DP's than what you stated. 

Message 16 of 28
Aim_High
Super Contributor

Re: Citi closed all my credit cards

Sorry to hear of your three Citi closures, @Anonymous. Smiley Sad  It's tough losing three accounts at once.  I'm also looking forward to what the letter will say.    You say you made on-time payments, but did you pay the minimum due or more than that?  And did your overall debt on Citi and/or other accounts increase, decrease, or remain the same during the past six months or so?   Sometimes lenders will look at trends over time, and as much as they like to get those interest payments, they also like to see you chipping away at debt.  I've heard that making prolonged minimum payments can give the appearance of starting to get  in over your head with debt, leading to an increased risk of default. 


Business Cards


Length of Credit > 40 years; Total Credit Limits >$925K
Top Lender TCL - Chase 156.4 - BofA 99.9 - AMEX 95.0 - CITI 95.5 - NFCU 80.0 - SYCH - 65.0
AoOA > 31 years (Jun 1993); AoYA (Oct 2024)
* Hover cursor over cards to see name & CL, or press & hold on mobile app.
Message 17 of 28
SouthJamaica
Mega Contributor

Re: Citi closed all my credit cards


@K-in-Boston wrote:

Like most lenders, Citi should continue to report your original credit limits on these cards and utilization would be calculated the same as if the accounts are still open.  For FICO scoring purposes, nothing would change at all until the balances reach $0.  It is actually fairly rare for lenders to report $0 or the current balance as the limit on closed accounts.  Once the accounts are paid to $0, this would only affect your scores if they caused your aggregate utilization to exceed a threshold or if they caused the percentage of accounts reporting a balance to increase (although the latter is unlikely as all 3 were reporting balances).

 

As for AAdvantage miles, those should indeed be automatically transferred to your frequent flyer account each month, and while any miles earned this statement may be forfeited, unless there was an egregious violation of your cardholder agreement they would not be taken back from American Airlines.


My experience has been that the balances will be counted but the limits will be disregarded in FICO calculation of aggregate revolving utilization. 

 

And my experience has been that with respect to the individual accounts, some lenders will report an account limit as the present balance rather than the actual credit limit prior to closing, thus making the account appear maxed out, while other lenders will continue to report the actual limit prior to closure.

 

Bottom line, it's important to pay closed accounts down to zero ASAP.


Total revolving limits 586020 (520820 reporting) FICO 8: EQ 699 TU 696 EX 692




Message 18 of 28
K-in-Boston
Credit Mentor

Re: Citi closed all my credit cards


@SouthJamaica wrote:

@K-in-Boston wrote:

Like most lenders, Citi should continue to report your original credit limits on these cards and utilization would be calculated the same as if the accounts are still open.  For FICO scoring purposes, nothing would change at all until the balances reach $0.  It is actually fairly rare for lenders to report $0 or the current balance as the limit on closed accounts.  Once the accounts are paid to $0, this would only affect your scores if they caused your aggregate utilization to exceed a threshold or if they caused the percentage of accounts reporting a balance to increase (although the latter is unlikely as all 3 were reporting balances).

 

As for AAdvantage miles, those should indeed be automatically transferred to your frequent flyer account each month, and while any miles earned this statement may be forfeited, unless there was an egregious violation of your cardholder agreement they would not be taken back from American Airlines.


My experience has been that the balances will be counted but the limits will be disregarded in FICO calculation of aggregate revolving utilization. 


I believe we have had this conversation on at least one prior occasion.  Front-ends of credit monitoring services will often display the balance lumped in with revolving balances, exclude the credit limit from revolving limits, and then incorrectly calculate the revolving utilization based on those numbers.  The underlying FICO algorithms that generate scores treat revolving accounts that are closed exactly the same as when they were open as long as a credit limit and a positive balance are still reporting.  In cases where the limit is reported as $0 or equal to the amount of the current balance, that is indeed harmful to scores as the balance would be calculated but not the limit in the prior example, and in both cases the card would be at or above 100% utilization.  

 

One notable example of that would be a large HELOC (let's go with $100k+).  When opened, most credit monitoring front ends will show the balance in total revolving balances, not include the limit in revolving limits, and then factor in that balance into your revolving utilization displayed - however the actual FICO scoring algorithms completely discard all current balance and limit data from large HELOC accounts.  Once a draw period has ended, the account is updated with the account being closed due to end of draw period, the monitoring front-ends still continue to show the balance in revolving utilization, still don't show the original limit in revolving limits, and still factor in the remaining balance but not limit into revolving utilization.  Meanwhile, FICO scoring algorithms are still completely ignoring the account's balance and limit.

Message 19 of 28
Remedios
Credit Mentor

Re: Citi closed all my credit cards

I've closed accounts that had balances and loss of limits on those cards should have impacted my utilization but it did not happen, limits were still included in aggregate and individual utilization calculations. 

 

However, I have seen examples where limits were not included in calculations, even though card was not closed as a result of AA, and it caused temporary scoring change untill they were paid.  

 

So I'd say it's safe to say that what happens depends on how lender continues to report, so for those without extra utilization padding, it's probably prudent to pay accounts off prior to closing, or if result of AA, as soon as possible. 

Message 20 of 28
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