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Citi identity verification using CC#?

Established Contributor

Re: Citi identity verification using CC#?

From a purely technical perspective, I think you re safe. This is based on the fact that the call button is within Citi's own secure mobile app. Although this is the first I have heard of it, It does sound plausible. I would still call them to verify this verification process.


UPDATE: Sounds normal for them. Thread from last year.

Message 11 of 17

Re: Citi identity verification using CC#?

When EQ was slapping fraud alerts on my CR for no reason, I had to do this during at last 2-3 apps.
Pretty much recited half my CR to ensure it was me.
Message 12 of 17
Regular Contributor

Re: Citi identity verification using CC#?

I had a similar experience with my Wells Fargo Propel.  Had a text message from a strange number regarding a fraudulent charge.  Rather than replying to the message, I called the number on the back of my credit card.  Thus, I would agree with others that you should call the number of the back of the card.  Better to be safe than sorry,

FICO 8 EX 796 TU 802 EQ 805
FICO 9 EX 801
AMEX - Platinum, BCP, Delta Platinum, Simply Cash Plus, Blue Business Cash (Business)
Barclay - Arrival Plus, AAdvantage Aviator
Capital One - Venture, Sparks (Business)
Chase - FU, CSP
Citi - Premier, PLOC
Discover It Miles
TD Ameritrade Visa
US Bank Altitude Reserve
Wells Fargo Propel AMEX
BBVA Compass
Message 13 of 17
New Member

Re: Citi identity verification using CC#?

UPDATE: Called the number on the back of my card and told the rep what had happened. Even the rep told me he never heard it before. I asked if he could connect me to fraud department, which he could not and gave me a number to their department (which was same # mobile app provided me with) Called that number and spoke w rep at fraud department if verifying my identity w other bank credit card was normal, she proceeded to say that, that is indeed one way to verify my identity. rest assured, It was not a scam. 
Thanks everyone for their advice. 


Another side story, (w same rep) asked her to leave a note or something on my account to not decline me for any transaction in Europe as I will be travelling there in few days. She put me on hold and came back and asked for my phone number so she can call back and verify it within 20 to 30 secs. it has been several minutes now and no call backs... what is going on?

Message 14 of 17
Community Leader
Super Contributor

Re: Citi identity verification using CC#?

Just call back in about an hour.

DEC 2019: EX 816, TU 820, EQ 810
DEC 2018: EX 777, TU 783, EQ 799

|| AmX Cash Magnet $40.5K || NFCU CashRewards $30K || Discover IT $24.7K || Macy's $20K || NFCU CLOC $15K || CitiCostco $12.7K || NFCU Platinum $12.5K || Apple Card $6.5K ||
Message 15 of 17
New Member

Re: Citi identity verification using CC#?

did call back and used different phone # and did confirm w them. everything is solved. 
Its funny how my new # does not get any SMS Alert or call backs from banks and other online account. Shall talk to carrier soon. 

Message 16 of 17
Valued Contributor

Re: Citi identity verification using CC#?

Speaking of scammers, I have fun with them. I would get calls from a caller with a foreign accent asking if I want to transfer a balance to a loan at 6.99%. I say, sure! They ask for my credit card number and I give them a number with the same 6 starting numbers. After a while, 5 to even 15 minutes on the phone, they realize it isn't going to happen. They'd ask me what type of card, and I tell them it's a DC card. The first 6 digits match the card type and so they think I'm legit. Eventually, they hang up on me.


I called back, and they answered. I told them, congratulations, you have won a trip for 4 to Steubenville, Ohio!!! Press 1 to accept the prize, 2 to decline. They hang up. Called back probably 8 more times immediately. Hang ups pretty quickly,  until they blocked my number. I guess I won't hear from them anymore.

Scores, HPs/24 mos. (updated 01/13/21):
    Experian FICO Score 8 = 828, 1/24
    Experian FICO Score 9 = 813, 1/24
   TransUnion = 811, 1/24
    Equifax = 813, 0/24

Total 2020 rewards, incl. offers/deals = $1,388.00

Total CL: $247,000

Cards (hover over for CL | interest rate | Date Opened):
Message 17 of 17
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