So I've had my Citi account for years, never late, never paid a penny of interest, etc. I usually pay it a day or two before the due date, but in July I paid it on the due date, 7/24. The previous statement balance was ~$300 and the current balance was ~$1300. I paid off the current balance (no pending charges) to take the account down to a $0 [reported] balance. When the statement cut a few days later I noticed a $29 late fee along with a dollar and change interest. I contacted CS, showed them the time-stamped email that proved I didn't pay late and they immediately credited me back the $29 and dollar whatever interest.
Maybe it's just semantics and I'm griping over something not major here, but I requested a revised July statement not showing those issues and they basically say they can't do that. It's not about the money obviously, as I already got that back... it's about me not having any blemishes at all on my account, even if it's just internal Citi stuff. As of now it still looks like I was late, simply that the fees were waived. But, I wasn't late, which they agree to, so I shouldn't have a statement (in writing) that still suggests I was late. Any suggestions here? Should I write the EO? They've been helpful/responsive to me in the past. Just forget about it? As an aside, I wanted the account to report $0 that month and it ended up being reported at ~$1300 prior to the payment being included... just something to further irritate me a tad 
Look for any specifics how they process payments. Perhaps it's "payment must POST by the due date" or similar language. I've sent payments late in the day (on a business day) and I no longer had the option to submit it for that day, despite looking at the calendar and clearly seeing I wasn't hallucinating. They'll try anything to make more money off of you.
Some creditors don't accept payments on Sundays. Some creditors don't let you date a payment for weekends, period. What you likely received was a COURTESY, not a correction. Some of what is done in the name of good PR is not because the company was not adhering to their processes, but simply because they were called out on it.
I have never heard of a "revised statement" being cut, as it would be unethical to pretend that this didn't happen. You received a charge on this past statement, and you'll see the credit on the next one. That's their way of reconciling. They cancel each other out only when YOU add them together, but they don't disappear. Whatever the circumstances that led to this, we can fully expect a repeat of the same would lead to another late fee. There is a reason why you may have one due date printed on your bill, but say you enabled Auto Pay (I'm not saying you have to) you would notice that the Auto Pay debit date is often up to a WEEK before your actual due date.
I don't think any amount of arguing is going to change how Citi honors payments submitted ON the due date. It's electronic and no one noticed until a human called another human on it. There's nothing they can do to change billing for your account only, unfortunately, and changing it for everyone would dry up an apparently very lucrative source of revenue. You can pay on the same day and request a new one a few days out, going forward, if it's a matter of lining up with other credits/debits in your personal accounts, but just like you won't see anyone "negotiate their contract" with Citi, they are very much take-it-or-leave-it in this respect, as well.
@Anonymous wrote:So I've had my Citi account for years, never late, never paid a penny of interest, etc. I usually pay it a day or two before the due date, but in July I paid it on the due date, 7/24. The previous statement balance was ~$300 and the current balance was ~$1300. I paid off the current balance (no pending charges) to take the account down to a $0 [reported] balance. When the statement cut a few days later I noticed a $29 late fee along with a dollar and change interest. I contacted CS, showed them the time-stamped email that proved I didn't pay late and they immediately credited me back the $29 and dollar whatever interest.
Maybe it's just semantics and I'm griping over something not major here, but I requested a revised July statement not showing those issues and they basically say they can't do that. It's not about the money obviously, as I already got that back... it's about me not having any blemishes at all on my account, even if it's just internal Citi stuff. As of now it still looks like I was late, simply that the fees were waived. But, I wasn't late, which they agree to, so I shouldn't have a statement (in writing) that still suggests I was late. Any suggestions here? Should I write the EO? They've been helpful/responsive to me in the past. Just forget about it? As an aside, I wanted the account to report $0 that month and it ended up being reported at ~$1300 prior to the payment being included... just something to further irritate me a tad
@Anonymous wrote:Look for any specifics how they process payments. Perhaps it's "payment must POST by the due date" or similar language. I've sent payments late in the day (on a business day) and I no longer had the option to submit it for that day, despite looking at the calendar and clearly seeing I wasn't hallucinating. They'll try anything to make more money off of you.
Some creditors don't accept payments on Sundays. Some creditors don't let you date a payment for weekends, period. What you likely received was a COURTESY, not a correction. Some of what is done in the name of good PR is not because the company was not adhering to their processes, but simply because they were called out on it.
I have never heard of a "revised statement" being cut, as it would be unethical to pretend that this didn't happen. You received a charge on this past statement, and you'll see the credit on the next one. That's their way of reconciling. They cancel each other out only when YOU add them together, but they don't disappear. Whatever the circumstances that led to this, we can fully expect a repeat of the same would lead to another late fee. There is a reason why you may have one due date printed on your bill, but say you enabled Auto Pay (I'm not saying you have to) you would notice that the Auto Pay debit date is often up to a WEEK before your actual due date.
I don't think any amount of arguing is going to change how Citi honors payments submitted ON the due date. It's electronic and no one noticed until a human called another human on it. There's nothing they can do to change billing for your account only, unfortunately, and changing it for everyone would dry up an apparently very lucrative source of revenue. You can pay on the same day and request a new one a few days out, going forward, if it's a matter of lining up with other credits/debits in your personal accounts, but just like you won't see anyone "negotiate their contract" with Citi, they are very much take-it-or-leave-it in this respect, as well.
@Anonymous wrote:So I've had my Citi account for years, never late, never paid a penny of interest, etc. I usually pay it a day or two before the due date, but in July I paid it on the due date, 7/24. The previous statement balance was ~$300 and the current balance was ~$1300. I paid off the current balance (no pending charges) to take the account down to a $0 [reported] balance. When the statement cut a few days later I noticed a $29 late fee along with a dollar and change interest. I contacted CS, showed them the time-stamped email that proved I didn't pay late and they immediately credited me back the $29 and dollar whatever interest.
Maybe it's just semantics and I'm griping over something not major here, but I requested a revised July statement not showing those issues and they basically say they can't do that. It's not about the money obviously, as I already got that back... it's about me not having any blemishes at all on my account, even if it's just internal Citi stuff. As of now it still looks like I was late, simply that the fees were waived. But, I wasn't late, which they agree to, so I shouldn't have a statement (in writing) that still suggests I was late. Any suggestions here? Should I write the EO? They've been helpful/responsive to me in the past. Just forget about it? As an aside, I wanted the account to report $0 that month and it ended up being reported at ~$1300 prior to the payment being included... just something to further irritate me a tad
How are they looking to make more money off of you if you have 25 days to pay.
Opting to pay on a due date is a choice, not some evil lender trickery.
@Anonymous wrote:As an aside, I wanted the account to report $0 that month and it ended up being reported at ~$1300 prior to the payment being included... just something to further irritate me a tad
I find this bit odd. Citi usually reports the statement balance to credit bureaus in my experience. And statement closing/balance doesn't happen until 4-5 days after the payment due date.
Is your statement closing the same as your due date? I'm not sure how they've reported the $1300 as to my understanding, any payment posted even a day late would have had atleast 3 days to post before the statement closed for that billing cycle. Were you carrying a balance previously?
Should also mention, there are reports that Citi has not been reporting balances that were paid down to the credit bureaus. They are literally not updating the credit bureau for some accounts. So that's a possible reason that your payment did not reflect in the bureaus.
Look here for others in your predicament: https://ficoforums.myfico.com/t5/General-Credit-Topics/Citi-not-reporting/td-p/6100098
That is absolutely shambolic...There is a lawsuit waiting for them.
@Credit12Fico wrote:
@Anonymous wrote:As an aside, I wanted the account to report $0 that month and it ended up being reported at ~$1300 prior to the payment being included... just something to further irritate me a tad
I find this bit odd. Citi usually reports the statement balance to credit bureaus in my experience. And statement closing/balance doesn't happen until 4-5 days after the payment due date.
Is your statement closing the same as your due date? I'm not sure how they've reported the $1300 as to my understanding, any payment posted even a day late would have had atleast 3 days to post before the statement closed for that billing cycle. Were you carrying a balance previously?
Should also mention, there are reports that Citi has not been reporting balances that were paid down to the credit bureaus. They are literally not updating the credit bureau for some accounts. So that's a possible reason that your payment did not reflect in the bureaus.
Look here for others in your predicament: https://ficoforums.myfico.com/t5/General-Credit-Topics/Citi-not-reporting/td-p/6100098
That is absolutely shambolic...There is a lawsuit waiting for them.
Nah, incorrect balance on CR is not subject to a lawsuit, it's handled via dispute.
@Remedios wrote:
@Credit12Fico wrote:
@Anonymous wrote:As an aside, I wanted the account to report $0 that month and it ended up being reported at ~$1300 prior to the payment being included... just something to further irritate me a tad
I find this bit odd. Citi usually reports the statement balance to credit bureaus in my experience. And statement closing/balance doesn't happen until 4-5 days after the payment due date.
Is your statement closing the same as your due date? I'm not sure how they've reported the $1300 as to my understanding, any payment posted even a day late would have had atleast 3 days to post before the statement closed for that billing cycle. Were you carrying a balance previously?
Should also mention, there are reports that Citi has not been reporting balances that were paid down to the credit bureaus. They are literally not updating the credit bureau for some accounts. So that's a possible reason that your payment did not reflect in the bureaus.
Look here for others in your predicament: https://ficoforums.myfico.com/t5/General-Credit-Topics/Citi-not-reporting/td-p/6100098
That is absolutely shambolic...There is a lawsuit waiting for them.
Nah, incorrect balance on CR is not subject to a lawsuit, it's handled via dispute.
I don't know what the process is....but if Citi is adversely affecting your ability to obtain new credit, or if you are closing on a mortgage, and their reports are in error...then that is financially damaging. Not everyone can wait 30 days for a dispute.
https://www.alabamaconsumer.com/2018/04/damages-can-get-sue-fcra-false-credit-reporting/