I don't see how Citi would know that information, nor why they would ask you for it. Sounds fishy.
Citi has access to your credit reports.
They can verify your identity through a different card number at a different bank because that information is contained on your credit report.
The IRS also does this for verification purposes.
They can verify your identity through a different card number at a different bank because that information is contained on your credit report.
The IRS also does this for verification purposes.
Don't feel bad... When my Mom applied, they tried to verify her phone number using the automatic system, but couldn't for whatever reason. We meant to call in the next day for ID verification, but Life happend and we didn't get to it for three days... By that time, she had already gotten an email that said your information has been verified and your new card is on its way.
@Anonymouswrote:
Hello FICO friends!
Tried to log into my Citi mobile banking app and was immediately hit with a notice to call Citi due to fraud on the account. This is for my double cash card. This happened last year as well when I received my Gold AA card. (The fraud is Uber... apparently using Uber frequently flags in their system. I live in Chicago and don’t own a car anymore, so Uber it is when I don’t feel like public transit!) Anyways, so I am connected with an over-seas call center, and they can’t verify my cell phone. They then ask for the credit card number of a card from a different bank, but in my name. They want the full number and expiration. Uhm... is that normal? Everywhere else asks for my address, DOB, and SS number.
I’m new to the world of responsible credit use, but I know for a fact capital one, US Bank, and my local credit union have never used that as a means to verify my identity. So maybe I’m just too new, but if you have had this happen before I’m curious to hear that I’m not alone haha.
I recently got a Citi DC and created an online account as soon as I recieved the card in the mail. There was a message telling me that the card had potential fraudulent use on it.
I called immediately and was asked to verify in the same way as you. When I asked about the fraud message I was told they do that on new accounts when they want additional verification. When I had applied for the card I got the 7-10 message and when I called recon they did some verification at that point. I tend to go through alot of id verificaitons since I have the same name as my Dad and my Son.
@MakingProgresswrote:
@Anonymouswrote:
Hello FICO friends!
Tried to log into my Citi mobile banking app and was immediately hit with a notice to call Citi due to fraud on the account. This is for my double cash card. This happened last year as well when I received my Gold AA card. (The fraud is Uber... apparently using Uber frequently flags in their system. I live in Chicago and don’t own a car anymore, so Uber it is when I don’t feel like public transit!) Anyways, so I am connected with an over-seas call center, and they can’t verify my cell phone. They then ask for the credit card number of a card from a different bank, but in my name. They want the full number and expiration. Uhm... is that normal? Everywhere else asks for my address, DOB, and SS number.
I’m new to the world of responsible credit use, but I know for a fact capital one, US Bank, and my local credit union have never used that as a means to verify my identity. So maybe I’m just too new, but if you have had this happen before I’m curious to hear that I’m not alone haha.I recently got a Citi DC and created an online account as soon as I recieved the card in the mail. There was a message telling me that the card had potential fraudulent use on it.
I called immediately and was asked to verify in the same way as you. When I asked about the fraud message I was told they do that on new accounts when they want additional verification. When I had applied for the card I got the 7-10 message and when I called recon they did some verification at that point. I tend to go through alot of id verificaitons since I have the same name as my Dad and my Son. you and me both! Gonna have this issue my entire life!
