Comenity MC WTH

[Jnbmom]

I got a letter dated 4/03/2023 stated my account has been closed since 3/08/2023 😳Due to either non use or something on my EQ report 🙄.

I go to my online account looks open to me and I do use this card just used it quite a few times in March AFTEr 3/08/2023 .

I called them they stated my account is active and open with no notations of closures, ummm ok why did I get this letter, they have no clue said it must be and error and to disregard . 

I don't trust them .........

[M_Smart007]

April Fools?

[fury1995]

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@Jnbmom wrote:

I got a letter dated 4/03/2023 stated my account has been closed since 3/08/2023 😳Due to either non use or something on my EQ report 🙄.

I go to my online account looks open to me and I do use this card just used it quite a few times in March AFTEr 3/08/2023 .

I called them they stated my account is active and open with no notations of closures, ummm ok why did I get this letter, they have no clue said it must be and error and to disregard . 

I don't trust them .........

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Try to use the card asap.

I've had a cobranded Comenity MC close after non use like this in the past that also stated it was active when in the account online... no charges would go through.

[Jnbmom]

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@fury1995 wrote:

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@Jnbmom wrote:

I got a letter dated 4/03/2023 stated my account has been closed since 3/08/2023 😳Due to either non use or something on my EQ report 🙄.

I go to my online account looks open to me and I do use this card just used it quite a few times in March AFTEr 3/08/2023 .

I called them they stated my account is active and open with no notations of closures, ummm ok why did I get this letter, they have no clue said it must be and error and to disregard . 

I don't trust them .........

---

Try to use the card asap.

I've had a cobranded Comenity MC close after non use like this in the past that also stated it was active when in the account online... no charges would go through.

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I just used it in March last transaction was 3/28/23 🤔

[Jnbmom]

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@M_Smart007 wrote:

April Fools?

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😂😂