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@Anonymous wrote:
@Ron1 wrote:
@Anonymous wrote:
Does Comenity back anything useful? Besides Virgin America Visa?Orbitz Rewards Visa, Pier 1, Crate and Barrel.
Ron.
Also Good Sam/ Camping World Visa, Total Rewards Visa, Sportsman's Guide Visa.
Those are good cards. They also give out high limits. ![]()
Ron.
I know this is a fairly old post, however I wanted to share my two cents. I found this post while Googling "Comenity Bank Cards" because I was looking for a list of every card they back. I have a few of their cards and while I have never really had a problem with them - I don't really want to have a lot of their cards. I currently have Pier 1, Pottery Barn, Victoria's Secret, Overstock, and a Total Rewards Visa. I have combined about $10,000 of available credit with them.
What I'm about to say is not meant to be accusatory towards anyone and is in no way defending Comenity. I think before any bank closes your credit card account they should be required by law to notify you in advance of the closure, not after. What they are most likely looking for is a phenomenon called Breakout Fraud. They do cast their net wide and they probably catch people that they shouldn't but the majority of these accounts should be closed.
I work for a credit union and we use a feature through Experian that identifies our Breakout Fraud risk. Experian was the first (I believe) to coin this phrase, but it didn't take long for Equifax and TransUnion to jump on the boat. The typical customer who commits Breakout Fraud fits the following profile: 1) credit history is relatively new, usually less than five years with an average age of accounts being around six months old; 2) Fraudsters rarely have real estate loans, car loans, or other customary loans such as student loans; 3) Accounts are usually opened with high(er) credit limits in a short amount of time and the fraudster continually asks for credit line increases; 4) Very minimal amounts in relation to the credit line are charged to the cards and the balances are usually paid in full at the next statement cycle or even before the cycle is closed; 5) These particular fraudsters typically have higher credit limits that if they were to access there would be no way their income could support repayment.
Breakout Fraud occurs typically around 18 months after the first credit line was opened. Cardholders repeat the cycle of small charges on their credit cards followed by paying in full. Once the accounts are at their maximum credit limit, the fraudster then maxes out the cards. They may also write bad checks for payments or to create credit balances on the accounts to overinflate their credit limit and then leave the bank with higher risk exposure than their original credit limits. This is why a lot of those starter credit cards from places like First Premier and Credit One make their customers wait up to 10 days before an EFT payment reflects in available credit.
Not every customer who fits in with the above is going to commit fraud. Think about it for a moment, however. Unless you are very high earning there is no way many of the people who have posted on these forums could repay this debt. One person alluded to the fact that he or she has hundreds of thousands of dollars in available credit. The average everyday consumer does not need this much available credit and is certainly a risk to every bank that has issued them a card. I will show you an example... Let's assume a person has $200,000 in available credit and decides to spend this money. For the sake of this example we'll say the person has a 10% interest rate spread on these cards (not likely but for illustration only). If the cards were maxed out, the monthly payment at the 4% typical minimum calculation would be around $8,000. Let's say this same person earns $100,000 per year gross, that's $8333 per month. The mathematical reality is not in this customer's or the bank's favor. This customer would file bankruptcy and leave the bank holding the bag.
Again, I didn't post this to be accusatory or to lecture anyone. I simply see it on a daily basis at work. I see people with credit lines their income could never support and they want more. I have had people apply for credit cards and when I asked them which of their credit lines they were going to close to offset the risk, they get offended. When I process applications and they get an automated approval for $5,000 or $10,000 they get mad like we've cheated them. When I ask them why they need credit lines so high they also become offended. I recently had a 30 year old server come in to refinance their car. When I ran their report they had over $150,000 in available credit on a spread of 28 credit cards. This person earned $23,000 last year.
Ask yourself why these banks have problems with these accounts that have perfect payment histories. It's not what has been done - it's what could be done.
***We call it Break Out Fraud however Experian and Equifax calls it Bust Out Fraud***
28 cards...unbelievable. I'm very much against credit cards. I have 6 bank cards and that's all I will have, even I think that is a lot.
@Macbookguy wrote:I know this is a fairly old post, however I wanted to share my two cents. I found this post while Googling "Comenity Bank Cards" because I was looking for a list of every card they back. I have a few of their cards and while I have never really had a problem with them - I don't really want to have a lot of their cards. I currently have Pier 1, Pottery Barn, Victoria's Secret, Overstock, and a Total Rewards Visa. I have combined about $10,000 of available credit with them.
What I'm about to say is not meant to be accusatory towards anyone and is in no way defending Comenity. I think before any bank closes your credit card account they should be required by law to notify you in advance of the closure, not after. What they are most likely looking for is a phenomenon called Breakout Fraud. They do cast their net wide and they probably catch people that they shouldn't but the majority of these accounts should be closed.
I work for a credit union and we use a feature through Experian that identifies our Breakout Fraud risk. Experian was the first (I believe) to coin this phrase, but it didn't take long for Equifax and TransUnion to jump on the boat. The typical customer who commits Breakout Fraud fits the following profile: 1) credit history is relatively new, usually less than five years with an average age of accounts being around six months old; 2) Fraudsters rarely have real estate loans, car loans, or other customary loans such as student loans; 3) Accounts are usually opened with high(er) credit limits in a short amount of time and the fraudster continually asks for credit line increases; 4) Very minimal amounts in relation to the credit line are charged to the cards and the balances are usually paid in full at the next statement cycle or even before the cycle is closed; 5) These particular fraudsters typically have higher credit limits that if they were to access there would be no way their income could support repayment.
Breakout Fraud occurs typically around 18 months after the first credit line was opened. Cardholders repeat the cycle of small charges on their credit cards followed by paying in full. Once the accounts are at their maximum credit limit, the fraudster then maxes out the cards. They may also write bad checks for payments or to create credit balances on the accounts to overinflate their credit limit and then leave the bank with higher risk exposure than their original credit limits. This is why a lot of those starter credit cards from places like First Premier and Credit One make their customers wait up to 10 days before an EFT payment reflects in available credit.
Not every customer who fits in with the above is going to commit fraud. Think about it for a moment, however. Unless you are very high earning there is no way many of the people who have posted on these forums could repay this debt. One person alluded to the fact that he or she has hundreds of thousands of dollars in available credit. The average everyday consumer does not need this much available credit and is certainly a risk to every bank that has issued them a card. I will show you an example... Let's assume a person has $200,000 in available credit and decides to spend this money. For the sake of this example we'll say the person has a 10% interest rate spread on these cards (not likely but for illustration only). If the cards were maxed out, the monthly payment at the 4% typical minimum calculation would be around $8,000. Let's say this same person earns $100,000 per year gross, that's $8333 per month. The mathematical reality is not in this customer's or the bank's favor. This customer would file bankruptcy and leave the bank holding the bag.
Again, I didn't post this to be accusatory or to lecture anyone. I simply see it on a daily basis at work. I see people with credit lines their income could never support and they want more. I have had people apply for credit cards and when I asked them which of their credit lines they were going to close to offset the risk, they get offended. When I process applications and they get an automated approval for $5,000 or $10,000 they get mad like we've cheated them. When I ask them why they need credit lines so high they also become offended. I recently had a 30 year old server come in to refinance their car. When I ran their report they had over $150,000 in available credit on a spread of 28 credit cards. This person earned $23,000 last year.
Ask yourself why these banks have problems with these accounts that have perfect payment histories. It's not what has been done - it's what could be done.
***We call it Break Out Fraud however Experian and Equifax calls it Bust Out Fraud***
While I wasn't trying to commit fraud, but "what could be done" happened to me. When I look back on my BK, it actually could have been worse. My credit cards represented my "status". Even though I was not in the financial position I am now, I didn't care about saving anything ever. In actuality, I made good money for a young girl that age, but I didn't handle it well, I didn't plan. I could always charge it. Girl in her 20's, homeowner, no dependents, with 20+ cc, low limits, lots of store cards, high aprs and no sense of what if = disaster. In most cases, all it takes is one paycheck to be missed or mishandled and uhoh.
Lesson learned. At one time, I was stupid, but I'm no repeat offender lol.
Filing BK was the most humiliating experience I've ever been thru. The aftermath of considering buying a new car and worrying if I would be approved. On the bright side, it humbled me. I learned from it. I actively save now. Presently I make 6 figures. But I don't live like I make that kind of money. I live conservative and I charge conservative. I only have 3 cc now and they are very recent. There is one more on my bucket list, but other than that, I will grow the ones I have. I don't NEED more. The thought of having too many gives me pause. I know what could happen.
Thank you for your post!
@Macbookguy wrote:...
...
I work for a credit union and we use a feature through Experian that identifies our Breakout Fraud risk. Experian was the first (I believe) to coin this phrase, but it didn't take long for Equifax and TransUnion to jump on the boat. The typical customer who commits Breakout Fraud fits the following profile: 1) credit history is relatively new, usually less than five years with an average age of accounts being around six months old; 2) Fraudsters rarely have real estate loans, car loans, or other customary loans such as student loans; 3) Accounts are usually opened with high(er) credit limits in a short amount of time and the fraudster continually asks for credit line increases; 4) Very minimal amounts in relation to the credit line are charged to the cards and the balances are usually paid in full at the next statement cycle or even before the cycle is closed; 5) These particular fraudsters typically have higher credit limits that if they were to access there would be no way their income could support repayment.
***We call it Break Out Fraud however Experian and Equifax calls it Bust Out Fraud***
So at your work, do you shutdown accounts proactively for seeming like potential Break/Bust Out Fraud? Or do you monitor the accounts (and cardholder's other creditors using SPs) extra close for the beginning of a fraud where the spending starts ramping up? I'm curious as to your CU's policy on what they are obviously aware of and trying to protect themselves from.
@Macbookguy wrote:I know this is a fairly old post, however I wanted to share my two cents. I found this post while Googling "Comenity Bank Cards" because I was looking for a list of every card they back. I have a few of their cards and while I have never really had a problem with them - I don't really want to have a lot of their cards. I currently have Pier 1, Pottery Barn, Victoria's Secret, Overstock, and a Total Rewards Visa. I have combined about $10,000 of available credit with them.
What I'm about to say is not meant to be accusatory towards anyone and is in no way defending Comenity. I think before any bank closes your credit card account they should be required by law to notify you in advance of the closure, not after. What they are most likely looking for is a phenomenon called Breakout Fraud. They do cast their net wide and they probably catch people that they shouldn't but the majority of these accounts should be closed.
I work for a credit union and we use a feature through Experian that identifies our Breakout Fraud risk. Experian was the first (I believe) to coin this phrase, but it didn't take long for Equifax and TransUnion to jump on the boat. The typical customer who commits Breakout Fraud fits the following profile: 1) credit history is relatively new, usually less than five years with an average age of accounts being around six months old; 2) Fraudsters rarely have real estate loans, car loans, or other customary loans such as student loans; 3) Accounts are usually opened with high(er) credit limits in a short amount of time and the fraudster continually asks for credit line increases; 4) Very minimal amounts in relation to the credit line are charged to the cards and the balances are usually paid in full at the next statement cycle or even before the cycle is closed; 5) These particular fraudsters typically have higher credit limits that if they were to access there would be no way their income could support repayment.
Breakout Fraud occurs typically around 18 months after the first credit line was opened. Cardholders repeat the cycle of small charges on their credit cards followed by paying in full. Once the accounts are at their maximum credit limit, the fraudster then maxes out the cards. They may also write bad checks for payments or to create credit balances on the accounts to overinflate their credit limit and then leave the bank with higher risk exposure than their original credit limits. This is why a lot of those starter credit cards from places like First Premier and Credit One make their customers wait up to 10 days before an EFT payment reflects in available credit.
Not every customer who fits in with the above is going to commit fraud. Think about it for a moment, however. Unless you are very high earning there is no way many of the people who have posted on these forums could repay this debt. One person alluded to the fact that he or she has hundreds of thousands of dollars in available credit. The average everyday consumer does not need this much available credit and is certainly a risk to every bank that has issued them a card. I will show you an example... Let's assume a person has $200,000 in available credit and decides to spend this money. For the sake of this example we'll say the person has a 10% interest rate spread on these cards (not likely but for illustration only). If the cards were maxed out, the monthly payment at the 4% typical minimum calculation would be around $8,000. Let's say this same person earns $100,000 per year gross, that's $8333 per month. The mathematical reality is not in this customer's or the bank's favor. This customer would file bankruptcy and leave the bank holding the bag.
Again, I didn't post this to be accusatory or to lecture anyone. I simply see it on a daily basis at work. I see people with credit lines their income could never support and they want more. I have had people apply for credit cards and when I asked them which of their credit lines they were going to close to offset the risk, they get offended. When I process applications and they get an automated approval for $5,000 or $10,000 they get mad like we've cheated them. When I ask them why they need credit lines so high they also become offended. I recently had a 30 year old server come in to refinance their car. When I ran their report they had over $150,000 in available credit on a spread of 28 credit cards. This person earned $23,000 last year.
Ask yourself why these banks have problems with these accounts that have perfect payment histories. It's not what has been done - it's what could be done.
***We call it Break Out Fraud however Experian and Equifax calls it Bust Out Fraud***
Coming from your current position this is a welcome perspective and informative take on this.
Thanks for sharing it.
@Anonymous wrote:
@Macbookguy wrote:...
...
I work for a credit union and we use a feature through Experian that identifies our Breakout Fraud risk. Experian was the first (I believe) to coin this phrase, but it didn't take long for Equifax and TransUnion to jump on the boat. The typical customer who commits Breakout Fraud fits the following profile: 1) credit history is relatively new, usually less than five years with an average age of accounts being around six months old; 2) Fraudsters rarely have real estate loans, car loans, or other customary loans such as student loans; 3) Accounts are usually opened with high(er) credit limits in a short amount of time and the fraudster continually asks for credit line increases; 4) Very minimal amounts in relation to the credit line are charged to the cards and the balances are usually paid in full at the next statement cycle or even before the cycle is closed; 5) These particular fraudsters typically have higher credit limits that if they were to access there would be no way their income could support repayment.***We call it Break Out Fraud however Experian and Equifax calls it Bust Out Fraud***So at your work, do you shutdown accounts proactively for seeming like potential Break/Bust Out Fraud? Or do you monitor the accounts (and cardholder's other creditors) extra close for the beginning of a fraud? I'm curious as to your CU's policy on what they are obviously aware of and trying to protect themselves from.
The people who are primarily suspected of breakout/bust out fraud typically don't have a diverse mix of credit. Their credit histories are fairly short and they have unusualy high credit scores - usually inflated by "gaming" the FICO system. Sometimes they may have a mortgage but that is proven to be extremely rare. Some of the people who have had their cards closed have mentioned the reason they were given was because they did not have a mortgage showing on their reports. That's a dead giveaway that they were suspected of this.
Whenever my credit union suspects someone it is because Experian has alerted us that the customers falls within the defined parameters and is likely to either commit fraud or at the very least default. A fraud analyst reviews the customer's credit history, looks at their credit card statements with us, and will calculate their total available credit vs. their yearly income and their ability to repay. There are no brainers that I mentioned that will result in automatic closure. If you earn $50,000 a year but have $150,000 in available credit - you're done for. A customer can argue all day that they have high credit limits because they want to keep their utilization low, etc. but as I've said - unless you are super high earning you do not need hundreds of thousands of dollars in available credit. Everyone has a max that they can afford to repay and once you exceed this max you are completely and totally a risk and a liability.
If the decision is made to close or restrict a customer's card(s), they are typically notified that the decision was made because they do not have a diverse mixture of credit types or that they have sought too much credit in relation to their ability to repay. In most cases we don't completely close the card - we lower the limit to a risk level we are comfortable with. If someone has a balance on their card we don't want to close the account and report the balance against a $0 credit line because it signals that they are over the limit and harms their credit. We will reduce the credit line to the balance owed and freeze the account against future charges. Each month the credit line will lower with the balance until both reflect $0. This does lower some people's credit score because of utilization but it is not as bad as showing a high balance against no limit.
We do work with long term members as well because they get suspected from time to time by our automated system. This usually happens after a divorce in the case of one spouse having no credit history and happens a lot with elderly women. The husband had all of the credit in his name and when he died, the wife then has to establish her own credit. Many of these women don't have credit histories, some don't even have a report. If we see a member who has healthy deposit account balances and a public records search reveals that they own a home without a mortgage - we will override the decision to close or restrict the account.
One more thing, to be completely honest, profit does come into consideration. Credit is always a risk to anyone who issues it. It's like playing the stock markt. Banks issue credit and take the risk to see a long term return on their initial investment. As a financial institution we do have to have the reserves and resources to back the credit that we have extended. Customers think that because they have a $50,000 credit line that they repay in full each month and only charge at most a couple hundred dollars to makes them a great customer. It does not. If these credit lines are not being utilized it costs us money because we still have to have the resources for you to have that credit while we make no interest from you. This is further compounded by someone who is playing the credit scoring system and basically collecting credit cards they have no intention to use or worse that they plan to run up and default on.
***I use "you" as a generalization and am not directing my response to anyone in particular.
I think what was said was quite common sense and that most people would know this. It just might be a bit surprising because it is disclosed by a person who directly works for a particular bank.
@Macbookguy wrote:
@Anonymous wrote:
@Macbookguy wrote:...
...
I work for a credit union and we use a feature through Experian that identifies our Breakout Fraud risk. Experian was the first (I believe) to coin this phrase, but it didn't take long for Equifax and TransUnion to jump on the boat. The typical customer who commits Breakout Fraud fits the following profile: 1) credit history is relatively new, usually less than five years with an average age of accounts being around six months old; 2) Fraudsters rarely have real estate loans, car loans, or other customary loans such as student loans; 3) Accounts are usually opened with high(er) credit limits in a short amount of time and the fraudster continually asks for credit line increases; 4) Very minimal amounts in relation to the credit line are charged to the cards and the balances are usually paid in full at the next statement cycle or even before the cycle is closed; 5) These particular fraudsters typically have higher credit limits that if they were to access there would be no way their income could support repayment.***We call it Break Out Fraud however Experian and Equifax calls it Bust Out Fraud***So at your work, do you shutdown accounts proactively for seeming like potential Break/Bust Out Fraud? Or do you monitor the accounts (and cardholder's other creditors) extra close for the beginning of a fraud? I'm curious as to your CU's policy on what they are obviously aware of and trying to protect themselves from.
The people who are primarily suspected of breakout/bust out fraud typically don't have a diverse mix of credit. Their credit histories are fairly short and they have unusualy high credit scores - usually inflated by "gaming" the FICO system. Sometimes they may have a mortgage but that is proven to be extremely rare. Some of the people who have had their cards closed have mentioned the reason they were given was because they did not have a mortgage showing on their reports. That's a dead giveaway that they were suspected of this.
Whenever my credit union suspects someone it is because Experian has alerted us that the customers falls within the defined parameters and is likely to either commit fraud or at the very least default. A fraud analyst reviews the customer's credit history, looks at their credit card statements with us, and will calculate their total available credit vs. their yearly income and their ability to repay. There are no brainers that I mentioned that will result in automatic closure. If you earn $50,000 a year but have $150,000 in available credit - you're done for. A customer can argue all day that they have high credit limits because they want to keep their utilization low, etc. but as I've said - unless you are super high earning you do not need hundreds of thousands of dollars in available credit. Everyone has a max that they can afford to repay and once you exceed this max you are completely and totally a risk and a liability.
If the decision is made to close or restrict a customer's card(s), they are typically notified that the decision was made because they do not have a diverse mixture of credit types or that they have sought too much credit in relation to their ability to repay. In most cases we don't completely close the card - we lower the limit to a risk level we are comfortable with. If someone has a balance on their card we don't want to close the account and report the balance against a $0 credit line because it signals that they are over the limit and harms their credit. We will reduce the credit line to the balance owed and freeze the account against future charges. Each month the credit line will lower with the balance until both reflect $0. This does lower some people's credit score because of utilization but it is not as bad as showing a high balance against no limit.
We do work with long term members as well because they get suspected from time to time by our automated system. This usually happens after a divorce in the case of one spouse having no credit history and happens a lot with elderly women. The husband had all of the credit in his name and when he died, the wife then has to establish her own credit. Many of these women don't have credit histories, some don't even have a report. If we see a member who has healthy deposit account balances and a public records search reveals that they own a home without a mortgage - we will override the decision to close or restrict the account.
One more thing, to be completely honest, profit does come into consideration. Credit is always a risk to anyone who issues it. It's like playing the stock markt. Banks issue credit and take the risk to see a long term return on their initial investment. As a financial institution we do have to have the reserves and resources to back the credit that we have extended. Customers think that because they have a $50,000 credit line that they repay in full each month and only charge at most a couple hundred dollars to makes them a great customer. It does not. If these credit lines are not being utilized it costs us money because we still have to have the resources for you to have that credit while we make no interest from you. This is further compounded by someone who is playing the credit scoring system and basically collecting credit cards they have no intention to use or worse that they plan to run up and default on.
***I use "you" as a generalization and am not directing my response to anyone in particular.
Always interesting to see a genuine "hands on" perspective straight from the side that handles many such matters for a living on a daily basis.