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Concierge? Why? What am I missing?

tag
Anonymous
Not applicable

Concierge? Why? What am I missing?

Honest question, I'm not trolling, but all the high end cards tout their concierge service. Do they have pull at places to get reservations that the general public can't? Otherwise, what's the difference between me calling Amex concierge for dinner reservations vs calling the restaraunt directly? I could understand 10-15 years ago if you were in a new city and didn't know where to go and they could make specific recommendations, but now I can just pull out my phone and look at Yelp and find all the places worth going to. I realize the concierge is good for more than just dinner reservations, but it seems like lots of people use it for that.

 

What can the concierge do that I cannot do myself with a simple google search? Has the concierge service lots a bit of it's relevance in the smart phone era?

Message 1 of 24
23 REPLIES 23
myjourney
Super Contributor

Re: Concierge? Why? What am I missing?

Example your on vacation in NY

DW or DH wants to go to a high end restaurant reservation needed 3 months in advance .... or a concert......but no tickets

Call the concierge service and they may be able to get you the tickets and reservations and make the DW or DH and the vacation extra special

Before you app think...
Have you done your research of the CC?
Does it fit your spending?
Do you have a plan for the bonus w/o going into debt?
Can you afford the AF?
Do you know the cards benefits? Is it worth the HP?
Message 2 of 24
heyarrnold
Valued Contributor

Re: Concierge? Why? What am I missing?

I use the concierge on the Prestige all the time. One time, they were not able to fulfill my restaurant reservation. So as an apology, I got a $100 statement credit. Not bad lol. 

Message 3 of 24
creditFiend
Established Contributor

Re: Concierge? Why? What am I missing?


@Anonymous wrote:

Honest question, I'm not trolling, but all the high end cards tout their concierge service. Do they have pull at places to get reservations that the general public can't? Otherwise, what's the difference between me calling Amex concierge for dinner reservations vs calling the restaraunt directly? I could understand 10-15 years ago if you were in a new city and didn't know where to go and they could make specific recommendations, but now I can just pull out my phone and look at Yelp and find all the places worth going to. I realize the concierge is good for more than just dinner reservations, but it seems like lots of people use it for that.

 

What can the concierge do that I cannot do myself with a simple google search? Has the concierge service lots a bit of it's relevance in the smart phone era?


DH decided he wanted to do a last minute fishing trip one weekend ago, with DS.  He & I both work full-time & neither of us have time to find a nice hotel near his fishing spot.  He called the concierge for his visa signature; problem solved.  The representative called him back in under 20 minutes with a booked hotel plus room upgrades.  There is definitely more to it than just dinner reservations.  It really all depends on a person's individual needs.  If it's an added benefit; why not take advantage.Cat Very Happy

 

*edited for grammar

Last app: 2/21/2016
Amex PRG (NPSL)| Amex Hilton Surpass ($17.6K)| Barclays Arrival WEM ($13K)| Barclays SM ($11K)| Capital One QS ($15K)
CareCredit (15.6K)| Chase CSP ($12K)| Chase Hyatt ($5K)| Chase FU VS ($7K)| Chase Ritz ($16.7K)| Citi DC ($2.4K)
Discover It ($4K)| Lowe's ($17K)| MSUFCU ($5K)| Nasa FCU ($20K)| Navy Cash Rewards ($20K)| Navy CLOC ($15K)
PenFed Thrifty ($500)| USAA Rate Advantage ($7K)
Message 4 of 24
Closingracer99
Valued Contributor

Re: Concierge? Why? What am I missing?

Where do i sign up or get the number for the Concierge for World MAstercard, Visa Siggy and does the Everyday and BCE have the Amex concierge?


My Cards: Amex BCE: $9,000, Amex Hilton HHonors: $2,000, Amex ED: $12,000, Barclays NFL extra points: $3,000, Bank of America MLB cash rewards: $17,000, BBVA compass NBA Amex triple double rewards: $17,000, Chase Amazon: $1,000, Chase Freedom: $9,000, Chase Sapphire: $5,000, Chase Slate: $5,000, Chase Disney: $4,000, Citi Double Cash: $5,400, Citi AA plat: $5,500, Citi Simplicity: $3,000, Citi Thank you preferred: $8,800, Capital one GM: $2,000, Capital one PlayStation: $3,000, Gamestop: $1,150, Amazon Store: $5,000, Ebay MasterCard: $5,000, American Eagle Storecard: $750, Macy's: $500
EX: 744, TU:750, EQ: 740
Message 5 of 24
Jaylima91
Established Contributor

Re: Concierge? Why? What am I missing?

World Elite - (855) 802-1387
Visa Signature - 1 (800) 953-7392
Message 6 of 24
jm1991
Regular Contributor

Re: Concierge? Why? What am I missing?

Do all visa signatures have the concierge? I tried bulding my visa signature concierge profile online using my Marriott rewards signature visa and it says my card is not eligible. 

Marriott Premier SV: $8,500 Amex blue sky: $24,000 BoA BBR: $3,900 BoA Cash Rewards: $9,100 Ritz Carlton: $5,000 Discover: $5,000
MyFico Score:752
Message 7 of 24
Swapmeet
Valued Contributor

Re: Concierge? Why? What am I missing?

 


I don't think that BCE or everyday come with concierge.



My Wallet:
WalMart: ||15k|| USAA Platinum MC: ||26k|| BCE: ||9k|| Chase Freedom Siggy: ||10k|| Discover it: ||6.5k|| SG Visa: ||11k||
USAA World MC: ||23k|| US Bank Cash+ Siggy: ||7.5k|| Citi TYP World MC: ||12k|| Barclays Arrival World MC: ||13k||Citi Double Cash World MC ||25k||Sallie Mae World MC ||18.8k||Fico Scores (3 Fico Monitoring): EQ 751,TU 749, EX 743. Last app: 9-12-14 Sallie
Message 8 of 24
TheClub
Frequent Contributor

Re: Concierge? Why? What am I missing?

I think it just makes you seem more important when someone else or a respected company calls on the behalf of you.  

 

I've never used them but IMO it's good to have in the arsenal when necessary.

 

Also, because people rarely utilize this feature, it makes it that much more special when you do.Smiley Wink

"When you're fresh meat you kill... and give them something fresher" (Frank Underwood)
Message 9 of 24
ibmrad7
Established Contributor

Re: Concierge? Why? What am I missing?

Message 10 of 24
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