I'm just curious for people who had a costco amex did you get your new citi costco card yet? I was reading that there is a huge outcry against citi since the cards should have been out by May but now the switch over has occured and people don't have their costco card. It seems like a PR disaster and I'm suprised that Citi didn't put steps into place to avoid this given the amount they spent to get the costco deal.
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@Anonymous wrote:
We got ours in a couple of weeks ago. I don't know what the big deal is, chances are if you had the Amex credit card you probably have another one you could use (Amex isn't accepted everywhere) unless you only have a MasterCard. It's not like Costco is regular supermarket where it's the only place you shop at. Like I said, I understand people being annoyed but it's really not the end of the world.
Personally it doesn't impact me, but there are articles in several major media outlets where people can't get citi on the phone or are waiting on hold for over an hour. Some people who have had a costco account for decades never got their cards, some people got their card but its not working and neither amex or citi is able to locate their file.I can totally understand people being ticked off. They didn't ask for this change. They didn't apply for a new credit card. Also keep in mind, some people likely use Costco much more often than you do. I think some people may use it for gas and such, so costco is a larger and more regular expense and given the majority of the public are not like the people here it is quite possible they don't have any other visa cards. Or if they do have another visa card they keep it as a backup. Obviously it will be sorted out within a few weeks, but these types of things leave a really bad taste in people's mouths and can skew a perception of a company for much longer.
I had doubt about the whole process when they decide to make the switch overnight. I didn't expect this many people still waiting for their cards, I never expect the switch to complete altogether before Monday morning. One the one hand they should have send out cards earlies, one ther other hand they could have chose the similar path when walmart switched from discover to mastercard to make the whole thing less painful. Of course it's too late now, Citi and Costco will take the blame. And only time can ease this.
