Customer Service: Varies by "Tier"

[OnTheRebound]

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@icloud2525 wrote:
That's disgusting. Glad money hasn't made me like you

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Amen to that. Some people think highly of themselves just because they have a couple of bucks. As for me, I have to wait in line like everyone else.

Do banks actually roll out the red carpet (figuratively speaking) when someone "important" walks in? Just curious, because in the 40+ years I have visited various banks, I have never witnessed any such thing and I'm very observant.

[CreditScholar]

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@OnTheRebound wrote:

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@icloud2525 wrote:
That's disgusting. Glad money hasn't made me like you

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Amen to that. Some people think highly of themselves just because they have a couple of bucks. As for me, I have to wait in line like everyone else.

Do banks actually roll out the red carpet (figuratively speaking) when someone "important" walks in? Just curious, because in the 40+ years I have visited various banks, I have never witnessed any such thing and I'm very observant.

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Figuratively speaking yes they do, but it's usually away from the eyes of the public. Those of truly high net worth will conduct their banking in places other than your typical retail branch.

And for what it's worth, I think highly of myself for more reasons than just that. Money is actually fair ways down the list.

[bluesnowman]

I do happen to agree with the analogy used in the posts above. For example, I work in a chain restaurant and we have our regular customers that I see nearly every week. I know exactly what their going to order to eat, what type of beverage they are going to have (coffee, orange juice, etc.) and typically how much they spend (sometimes they will bring more then just their families, but on occasion they will bring more families which in turn helps us by increasing our sales.) These regular customers that come in often, we are able to give them more preferential treatment and discounts and so on that might not be available to other guests (I work for a franchisee, not a corporate-owned store.) Most of the guests that come in to my work are usually traveling and the chances of probably seeing them again are unlikely but we do our best to provide the best service we can in hopes that they will stop by if they come down to my work. To me, as a cardholder, I don't demand or ask for much at all. I realize that I'm basically at the bottom of the totem pole in terms of spending power and purchasing power. I'm not going to act like anything special, because at this point in my life, I haven't accomplished much (but I certianly intend to) to justify what I'm asking these companies for (preferential treatment, being a priority account, getting a special request handled.. etc.) When I have issues or questions, I just simply inquire to the company or bank who issues my card and see if they are able to help me with the issue at hand and just go about my business anyway, and so far, no issues with any of my creditors. I would also say that at work, the more often that you come in and spend and bring more guests, the better you would be treated, just like in any other business. Loyalty in business is huge. Sorry for the long post as well....

[OnTheRebound]

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@CreditScholar wrote:

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@OnTheRebound wrote:

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@icloud2525 wrote:
That's disgusting. Glad money hasn't made me like you

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Amen to that. Some people think highly of themselves just because they have a couple of bucks. As for me, I have to wait in line like everyone else.

Do banks actually roll out the red carpet (figuratively speaking) when someone "important" walks in? Just curious, because in the 40+ years I have visited various banks, I have never witnessed any such thing and I'm very observant.

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Figuratively speaking yes they do, but it's usually away from the eyes of the public. Those of truly high net worth will conduct their banking in places other than your typical retail branch.

And for what it's worth, I think highly of myself for more reasons than just that. Money is actually fair ways down the list.

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I'm glad you feel that way.

[cjd]

I find the attitudes of some in this thread ridiculous.  The OP mentioned different tiers of customer service which some have turned into a commentary on  society and the worthiness of people. Making a higher salary or having a better credit profile doesn't make you a better person, it just makes you more profitable.

There is a difference between giving more profitiable customers preferential treatment and treating less profitable customers poorly. Priority boarding, shorter wait times = preferential treatment.  Leaving a customer that you are already working with is rude and disrespectful. I've never thought of someone who was less fortunate than me as "less than" and I also don't find glee in seeing the poor treatment of others and justifying it because I was treated poorly x long ago.

[bluesnowman]

CJD- I don't think some on here learned the phrase "treat others how you would like to be treated" back in Kindergarden. My thinking is this, I don't act like I'm better then anybody else wherever I go. There are some people, who, unfortunately make scenes everywhere they go or act like they are god's gift to mankind. But that is just my expirence at work and the way we are instructed by our bosses when we were hired to treat guests in this fashion. It depends. But yeah, it is best to be respectful and polite when asking or doing sonething as opposed to acting like you are something special. You may never know, you could be in a bad situation and life can change dramatically. I have a friends whose father was very poor growing up. My friend's grandfather was a WWII veteran, but he passed a few years after the war was over, leaving my friends father without a dad and having a hard time in supporting the family. My friends grandmother was a waitress that worked at night, and my friends dad worked hard in school, got good grades, and eventually became a successful lawyer. He everntually saved quite a bit of money and with a loan from his brother, he was able to buy land and real estate. They now have quite a few properties and apartment buildings, and he and his family never have to worry about money again. But to think he grew up poor and no one gave him a chance gave him in life, gave him the resolve to be the successfull person he is today. But always rememeber, you could be in a bad situation one day to, so in that sense, I do my best to be polite and treat everyone I come across as respctfully as possible. Money changes people, but not always for the better. This is just my .02. 

[cashnocredit]

I've lived a long life and banked at the same bank, WF, most of that time. I've had various amounts that averaged from 3 figures to 7 figures and I've always waited in line like everyone else. I've also had a "private banking" relationship with them the last 10 years or so. The difference isn't how they treat you in the bank. It's other things like having a specific banker you can call to do things like wire money rather than have to fill out forms.

My banking relationship might have helped me get a secured WF card when I re-established credit but who knows. It still took them 18 months to unsecure it.

Frankly, I would have been apalled if a WF teller moved me up or out of a line as it would be a very poor business practice.