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Diners Club Dispute Process

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Anonymous
Not applicable

Re: Diners Club Dispute Process

What exactly did they try to change after you had the car?  The selling price?

Message 11 of 26
barbaralee
Established Contributor

Re: Diners Club Dispute Process

This is actually a fairly common dispute for Visa/MC, at least I have seen it a handful of times at my job. In one statement that the cardholder gave us the dealership told him: "You are not getting your 1k back. Sue us." I have seen some people win, some people lose... it all depends on how strong the cardholder's case is. I wonder if Diners Club has the same dispute reasons codes as Visa and MC.

Message 12 of 26
CreditCuriosity
Moderator Emeritus

Re: Diners Club Dispute Process

Ya curious what they tried to change on the terms.. funny you had the vehicle 3 weeks, sure they weren't happy with that return due to the miles, they are going to have to discount it or find a dumb buyer and get full value that way or close.  think they would of done anything they could of to keep you in that car, last thing a dealer wants is a car back!

 

One thing I have learned buying many many cars.. car dealers are not your friends Smiley Happy

Message 13 of 26
go_FICO_self
Frequent Contributor

Re: Diners Club Dispute Process


@Anonymous wrote:

What exactly did they try to change after you had the car?  The selling price?


yes, and how can they change after it's signed?

Message 14 of 26
Anonymous
Not applicable

Re: Diners Club Dispute Process


@CreditCuriousity wrote:

Ya curious what they tried to change on the terms.. funny you had the vehicle 3 weeks, sure they weren't happy with that return due to the miles, they are going to have to discount it or find a dumb buyer and get full value that way or close.  think they would of done anything they could of to keep you in that car, last thing a dealer wants is a car back!

 

One thing I have learned buying many many cars.. car dealers are not your friends Smiley Happy


Not all are bad :-)

Message 15 of 26
CreditCuriosity
Moderator Emeritus

Re: Diners Club Dispute Process


@Anonymous wrote:

@CreditCuriousity wrote:

Ya curious what they tried to change on the terms.. funny you had the vehicle 3 weeks, sure they weren't happy with that return due to the miles, they are going to have to discount it or find a dumb buyer and get full value that way or close.  think they would of done anything they could of to keep you in that car, last thing a dealer wants is a car back!

 

One thing I have learned buying many many cars.. car dealers are not your friends Smiley Happy


Not all are bad :-)


LOL I know you are somehow in car the business, not quite sure what you do and honestly I would love to deal with you on my next car purchase/lease Smiley Happy. Can tell your character by your posts and you are an honest person.  I think you have eluded to this before in another post or two Smiley Happy

Message 16 of 26
taxi818
Super Contributor

Re: Diners Club Dispute Process


@B335is wrote:
NRB, that was the quote through Penfed, to clarify I didn't finance it through Penfed. I should have known something was fishy when the salesman tried to give me a higher price than what he quoted me the day before.

Taxi, it was actually for a 2016 Mercedes E550 coupe (love that V8!!). When I went back they said "let's get you financed for a rebuilder car!" What the heck?!?! I have a 2014 Touareg financed at 1.9% through Penfed. I decided I'll just drive it for a few more years. Ive. filed a BBB complaint and am preparing a complaint to the CA Consumer Protection Bureau against the dealerships sales practices.

Hopefully Diners Club comes through and processes the dispute. They told me I'm not responsible for any minimum payment or finance charges while the dispute is investigated.

Wow;. Jaw Drop. 2016 e550. hehehe. Smiley Very Happy

Message 17 of 26
CreditCuriosity
Moderator Emeritus

Re: Diners Club Dispute Process


@taxi818 wrote:

@B335is wrote:
NRB, that was the quote through Penfed, to clarify I didn't finance it through Penfed. I should have known something was fishy when the salesman tried to give me a higher price than what he quoted me the day before.

Taxi, it was actually for a 2016 Mercedes E550 coupe (love that V8!!). When I went back they said "let's get you financed for a rebuilder car!" What the heck?!?! I have a 2014 Touareg financed at 1.9% through Penfed. I decided I'll just drive it for a few more years. Ive. filed a BBB complaint and am preparing a complaint to the CA Consumer Protection Bureau against the dealerships sales practices.

Hopefully Diners Club comes through and processes the dispute. They told me I'm not responsible for any minimum payment or finance charges while the dispute is investigated.

Wow;. Jaw Drop. 2015 e550. hehehe. Smiley Very Happy


I had the old 09 CLK AMG 63 and loved it back two cars ago!  basically the old E550 on steroidsSmiley Happy

Message 18 of 26
taxi818
Super Contributor

Re: Diners Club Dispute Process


@CreditCuriousity wrote:

@taxi818 wrote:

@B335is wrote:
NRB, that was the quote through Penfed, to clarify I didn't finance it through Penfed. I should have known something was fishy when the salesman tried to give me a higher price than what he quoted me the day before.

Taxi, it was actually for a 2016 Mercedes E550 coupe (love that V8!!). When I went back they said "let's get you financed for a rebuilder car!" What the heck?!?! I have a 2014 Touareg financed at 1.9% through Penfed. I decided I'll just drive it for a few more years. Ive. filed a BBB complaint and am preparing a complaint to the CA Consumer Protection Bureau against the dealerships sales practices.

Hopefully Diners Club comes through and processes the dispute. They told me I'm not responsible for any minimum payment or finance charges while the dispute is investigated.

Wow;. Jaw Drop. 2015 e550. hehehe. Smiley Very Happy


I had the old 09 CLK AMG 63 and loved it back two cars ago!  basically the old E550 on steroidsSmiley Happy


@Anonymous amg is a complete different beast. saw my first S65 last week. @ 220k msrp  out of my league

Message 19 of 26
Anonymous
Not applicable

Re: Diners Club Dispute Process


@CreditCuriousity wrote:

@Anonymous wrote:

@CreditCuriousity wrote:

Ya curious what they tried to change on the terms.. funny you had the vehicle 3 weeks, sure they weren't happy with that return due to the miles, they are going to have to discount it or find a dumb buyer and get full value that way or close.  think they would of done anything they could of to keep you in that car, last thing a dealer wants is a car back!

 

One thing I have learned buying many many cars.. car dealers are not your friends Smiley Happy


Not all are bad :-)


LOL I know you are somehow in car the business, not quite sure what you do and honestly I would love to deal with you on my next car purchase/lease Smiley Happy. Can tell your character by your posts and you are an honest person.  I think you have eluded to this before in another post or two Smiley Happy


No, I'm not now in the car business.  Was in it for long time but that was awhile ago and I was a SM or GSM most of the time.  Now I'm in different type of sales with much better hours and working conditions :-)

 

There Are a lot of dishonest car dealers but there also are plenty that try to operate honestly.  There often is a lot of misunderstanding on both sides and often customers have a misperception of how much money is being made.  It's a unique process because it's about the only item we ever buy where people think they have a right to know exactly what the dealership paid for the car.  Try go buy your next dress shirt and tell them 'hey, I want to give you 75 cents more than you paid for it' :-)

 

Dont want to go too far off topic here and would love to know what terms changed that made thrm request the car be brought back after 3 weeks.

Message 20 of 26
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