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Disappointed with Discover

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Anonymous
Not applicable

Disappointed with Discover

I've had the Discover It card for a couple months and with some use I really don't understand all the "hype" around it. I think it's  totally average, and there are a few features that I find totally unacceptable. The cashback system is average (I find CapOne's to be superior), the categories are average (5% at six flags? puh-leaze) My biggest problem with it is the payment policy. I've run a few thousand dollars through the card and have made several smaller(<$1,000) payments without issue. But i used it for a large purchase and subsequently made a $1,600 payment over a week ago and it STILL has not updated my available credit. My limit is $2k and i wanted to use the card for more purchases on amazon to get 5% cash back but i was unable to because i did not have enough available credit. Absolutely none of my other cards tie up my available credit for over a week! My Citi double cash updates my balance immediately and all other cards do the next business day.  I think it's so ridiculous, it makes this card useless for me for half the month. I don't think I will ever use my Discover card for a large purchase again, really disappointed. I have 6 different cards and there's no reason for me to use my Discover over the rest of them.

Message 1 of 21
20 REPLIES 20
pipeguy
Senior Contributor

Re: Disappointed with Discover

Discover offers large credit limits, regular 0% 12 month balance transfers (3% fee, which is typical) OR 18 month 4.99% balance transfers with no up front fee, free TU FICO monthly scores (as do many other cards today), regular credit limit increases,  and very good to excellent customer service (I'm sure there are exceptions).

 

No this is not a commercial for Discover, I have 20+ bank cards and $270k in avalable unused revolving credit Fico scores of 774 - 800 - 747, and I find Discover a very good card and company to do business with - I do NOT use it as my everyday spending card, usually because I've got a bonus spending offer going or a 0% APR promo and I don't really care for pre-assigned "bonus" catagory spending (same reason I switched my Chase Freedom to the Unlimited version. 

 

BTW I suspect the longer payment hold is due to being a new card that gets basically maxed out, give it some time as Discover gets to know you (and you them). My Discover limit is $19,500 after 2.5 years with them (started at $10k) and they post payments and subsequent available credit to my account is 1-2 days, maybe 3 over a weekend. 

 

After experiencing Discover for all of a couple of months, if you don't find it worthwhile sock draw it, your choice your call on any card. Personally I have no use for AmEx, Comenity or CitiBank branded cards (not a big fan of BoA either, but I'm giving them another chance to change my mind), but that's just me.  Lots of lenders out there, use the ones that you find valuable and don't worry about those you don't. 

Message 2 of 21
Anonymous
Not applicable

Re: Disappointed with Discover


@Anonymous wrote:

I've had the Discover It card for a couple months and with some use I really don't understand all the "hype" around it. I think it's  totally average, and there are a few features that I find totally unacceptable. The cashback system is average (I find CapOne's to be superior), the categories are average (5% at six flags? puh-leaze) My biggest problem with it is the payment policy. I've run a few thousand dollars through the card and have made several smaller(<$1,000) payments without issue. But i used it for a large purchase and subsequently made a $1,600 payment over a week ago and it STILL has not updated my available credit. My limit is $2k and i wanted to use the card for more purchases on amazon to get 5% cash back but i was unable to because i did not have enough available credit. Absolutely none of my other cards tie up my available credit for over a week! My Citi double cash updates my balance immediately and all other cards do the next business day.  I think it's so ridiculous, it makes this card useless for me for half the month. I don't think I will ever use my Discover card for a large purchase again, really disappointed. I have 6 different cards and there's no reason for me to use my Discover over the rest of them.


Have you made several payments during the billing cycle?  If you are doing it from the website you will get a warning that this may cause a hold on updating available credit.

I understand that this can be annoying, especially if a low CL almost requires several payments a month.

 

Message 3 of 21
Anonymous
Not applicable

Re: Disappointed with Discover

Just call them and they will verify over the phone.
Message 4 of 21
Anonymous
Not applicable

Re: Disappointed with Discover

DIscover is fairly easy to talk to. Just call them up and tell them your concerns. Be prepared to hear that since your account is newer and you are making multiple large payments, that there is a reason for the hold. One full week does seem a bit excessive, however.

 

Keep in mind that payments made on most any card on a Friday, for example, may not post until Tuesday and that helps put things in perspective. Citi credits the payment instantly and I appreciate that feature as well, but most lenders do not credit payments as quickly. Smiley Happy

Message 5 of 21
Themanwhocan
Senior Contributor

Re: Disappointed with Discover


@Anonymous wrote:

I've had the Discover It card for a couple months and with some use I really don't understand all the "hype" around it. I think it's  totally average, and there are a few features that I find totally unacceptable. The cashback system is average (I find CapOne's to be superior), the categories are average (5% at six flags? puh-leaze) My biggest problem with it is the payment policy. I've run a few thousand dollars through the card and have made several smaller(<$1,000) payments without issue. But i used it for a large purchase and subsequently made a $1,600 payment over a week ago and it STILL has not updated my available credit. My limit is $2k and i wanted to use the card for more purchases on amazon to get 5% cash back but i was unable to because i did not have enough available credit. Absolutely none of my other cards tie up my available credit for over a week! My Citi double cash updates my balance immediately and all other cards do the next business day.  I think it's so ridiculous, it makes this card useless for me for half the month. I don't think I will ever use my Discover card for a large purchase again, really disappointed. I have 6 different cards and there's no reason for me to use my Discover over the rest of them.


Credit holds like that are typical for any creditor until they have experience with you.

 

Discover only gave me a $2,000 limit too. And US Bank gave me a $8,500 limit the same week. Of course, after 3 1/2 years my Discover limit hit $42,500 and now I don't worry about how long it takes a $1,600 payment to clear anymore.

 

I like the 5% cash back (10% the first year), I like using my cash back points to buy gift cards, as that gives at additional 11% or 25% increase in points value. They reduce APR every 6 months if you ask.

 

I would suggest focusing on what the credit cards you have will end up becoming, rather than worrying about minor growing pains during the first few months. And if the limit is too restrictive, call and see if they can increase the limit. It will probably require a HP since your account is so new, but it can be worth it. I took 2 HP's my first year to get my limit increases, its not the end of the world. Though waiting until the card is 6 months old will probably increase the chance of an increase.





TU-8: 804 EX-8: 805 EQ-8: 788 EX-98: 767 EQ-04: 752    
TU-9 Bankcard: 837 EQ-9: 823 EX-9 Bankcard: 837
Total $443,800
Message 6 of 21
Themanwhocan
Senior Contributor

Re: Disappointed with Discover


@Themanwhocan wrote:

@Anonymous wrote:

I've had the Discover It card for a couple months and with some use I really don't understand all the "hype" around it. I think it's  totally average, and there are a few features that I find totally unacceptable. The cashback system is average (I find CapOne's to be superior), the categories are average (5% at six flags? puh-leaze) My biggest problem with it is the payment policy. I've run a few thousand dollars through the card and have made several smaller(<$1,000) payments without issue. But i used it for a large purchase and subsequently made a $1,600 payment over a week ago and it STILL has not updated my available credit. My limit is $2k and i wanted to use the card for more purchases on amazon to get 5% cash back but i was unable to because i did not have enough available credit. Absolutely none of my other cards tie up my available credit for over a week! My Citi double cash updates my balance immediately and all other cards do the next business day.  I think it's so ridiculous, it makes this card useless for me for half the month. I don't think I will ever use my Discover card for a large purchase again, really disappointed. I have 6 different cards and there's no reason for me to use my Discover over the rest of them.


Credit holds like that are typical for any creditor until they have experience with you.

 

Discover only gave me a $2,000 limit too. And US Bank gave me a $8,500 limit the same week. Of course, after 3 1/2 years my Discover limit hit $42,500 and now I don't worry about how long it takes a $1,600 payment to clear anymore.

 

I like the 5% cash back (10% the first year), I like using my cash back points to buy gift cards, as that gives at additional 11% or 25% increase in points value. They reduce APR every 6 months if you ask.

 

I would suggest focusing on what the credit cards you have will end up becoming, rather than worrying about minor growing pains during the first few months. And if the limit is too restrictive, call and see if they can increase the limit. It will probably require a HP since your account is so new, but it can be worth it. I took 2 HP's my first year to get my limit increases, its not the end of the world. Though waiting until the card is 6 months old will probably increase the chance of an increase.


And I just did an online chat with Discover, they reduced my APR another 1/4% down to 12.24%

 

I don't need it, but... the squeeky wheel gets the grease, etc.





TU-8: 804 EX-8: 805 EQ-8: 788 EX-98: 767 EQ-04: 752    
TU-9 Bankcard: 837 EQ-9: 823 EX-9 Bankcard: 837
Total $443,800
Message 7 of 21
AverageJoesCredit
Legendary Contributor

Re: Disappointed with Discover

" would suggest focusing on what the credit cards you have will end up becoming, "

This statement may very well be my favorite that i have read here in my 6 months in FICO LANDSmiley Happy. This is an awesome way to view your cards or one you may want to apply for because even if you start small, if you know it has potential you can feel much better about having said limit or go for it when you may feel you dont have a chance.

Message 8 of 21
ginger1477
Regular Contributor

Re: Disappointed with Discover

 

I have the discover too, but I had to get the secured and it's only 500.  I'm kinda glad now to know that secured cards get treated the same as the normal ones do; I also used my card,  paid it three times in the same cycle,  and had the last  (and largest) payment put on hold.   Boy was I ticked off.  I did what another user suggested to you,  give them a call.   They'll do a three way (umm, the socially acceptable kind of 3 way) with your bank.   All your bank has to say is that there is enough money in your account,  and your credit will be made available then and there.   I asked if I should expect this every month and was told that it can happen at any time, but once a pattern is established it should happen less often.   For every other creditor I've called for the same reason,  and was told the exact same thing,  I never did have another hold after the first.   

Good luck and I hope one the growing pains are done you'll like discover as much as you thought you would. 

Capital One Quicksilver: 14k * Alliant: 4k * BoA: 6k * Discover 5k * Best Buy Visa: 10k * Amex BCE: 7k, Amex Everyday: 1k * Target RedCard: 9k * Walmart: 10k * Citi 2k * Care Credit: 10k
Message 9 of 21
Anonymous
Not applicable

Re: Disappointed with Discover

I appreciate the replies, and understand what everyone is saying. I realize I have a new account, but the money has been "officially" taken out of my bank account, it has posted to Discover, and that was now 10 days ago. Since it's the weekend I'm assuming it won't update for a few more days. That's a ridiculously long time! Just saying, Citi seems to have a pretty bad rep around here but i have charged a LOT on my DC card and it always immediately changes my available credit. Definitely improves my perception of Citi.

Message 10 of 21
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